SERRA Hotel

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9.2
/10
Exceptional
154 reviews

What Guests Say About Their Stay

L***u

9.4
/ 10
A great stay! The hotel is brand new, very clean, and well maintained. The staff were friendly, welcoming, and even allowed us to check in early, which we really appreciated. Overall, it was a comfortable and pleasant experience. Highly recommended!

Andi K.

10.0
/ 10
Thank you for your assistance in finding my lost item in the hotel yard. Excellent teamwork. I will recommend this excellent location to my friends who will be staying at the hotel.
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I***d

10.0
/ 10
I stayed at Serra Hotel in Batam and honestly it was a really nice surprise 🛏️✨. The hotel is pretty new, affordable, and definitely worth the stay—especially if you’re looking for a budget-friendly place that still feels comfortable. The rooms were clean and cozy, with good air conditioning, nice beds, and free Wi-Fi throughout. One of the best things? The staff were friendly and helpful, check-in was smooth, and the service felt personal even though the price was reasonable. It’s also strategically located—close to ferry terminals like Harbour Bay and Batam Centre, and near places like Nagoya Citywalk if you want to grab food or explore the town. Overall? Serra Hotel isn’t fancy, but it’s clean, practical, and great value for money—perfect for travelers who want a comfy night’s sleep without spending too much 🤍

Inggrid a. p.

10.0
/ 10
I stayed at Serra Hotel in Batam and honestly it was a really nice surprise 🛏️✨ The hotel is pretty new, affordable, and definitely worth the stay—especially if you’re looking for a budget-friendly place that still feels comfortable. The rooms were clean and cozy, with good air conditioning, nice beds, and free Wi-Fi throughout. One of the best things? The staff were friendly and helpful, check-in was smooth, and the service felt personal even though the price was reasonable. It’s also strategically located—close to ferry terminals like Harbour Bay and Batam Centre, and near places like Nagoya Citywalk if you want to grab food or explore the town. Overall? Serra Hotel isn’t fancy, but it’s clean, practical, and great value for money—perfect for travelers who want a comfy night’s sleep without spending too much 🤍

yudiansyah p.

9.7
/ 10
My stay here was very comfortable, with clean rooms, excellent service, and a reasonable price. I highly recommend this hotel.
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In the Area
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Komp. Jodoh Square Blok E No. 53 - 56, Sungai Jodoh, Kec. Batu Ampar, Kota Batam, Kepulauan Riau, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29432

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at SERRA Hotel is a good choice when you are visiting Batu Ampar. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around SERRA Hotel

Komp. Jodoh Square Blok E No. 53 - 56, Sungai Jodoh, Kec. Batu Ampar, Kota Batam, Kepulauan Riau, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29432
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Lobby SERRA Hotel
Lobby 2 SERRA Hotel

Discover More About SERRA Hotel

Discover Your Perfect Getaway at SERRA Hotel in Kepulauan Riau

Welcome to SERRA Hotel, your premier destination for an unforgettable experience in the beautiful Kepulauan Riau region of Indonesia. Whether you're planning a relaxing vacation, a productive business trip, or an adventurous exploration, SERRA Hotel offers a harmonious blend of comfort, convenience, and exceptional service. We are dedicated to making your stay with us a truly memorable one, providing a welcoming atmosphere and top-notch amenities to cater to your every need. Room rates at SERRA Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

SERRA Hotel Location

SERRA Hotel is ideally situated in the vibrant heart of Batam, specifically in the Sekupang district. Located at Komp. Jodoh Square Blok E No. 53 - 56, Sungai Jodoh, Kec. Batu Ampar, Kota Batam, Kepulauan Riau, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29432, our hotel offers easy access to the city's key attractions and business centers. Just a short drive from the ferry terminal, which connects you to Singapore and other Indonesian islands, SERRA Hotel provides a convenient base for both leisure and business travelers. The atmosphere surrounding SERRA Hotel is one of tranquil beauty, offering a peaceful retreat from the bustling city while remaining close enough to enjoy its energy. You'll find yourself within easy reach of local markets, dining establishments, and scenic spots, making exploration effortless.

SERRA Hotel Facilities & Services

Facilities for guests at SERRA Hotel are designed to enhance your comfort and enjoyment throughout your stay. We pride ourselves on offering a comprehensive range of services to meet the needs of all our guests.
  • A refreshing outdoor swimming pool, perfect for a leisurely dip or a revitalizing swim. Operating hours are from 7:00 AM to 7:00 PM.
  • A well-equipped fitness center, available for guests from 6:00 AM to 9:00 PM, to help you maintain your workout routine.
  • Complimentary Wi-Fi access is available throughout the hotel, ensuring you stay connected.
  • A business center with printing and fax services, open from 8:00 AM to 6:00 PM, to support your professional needs.
  • On-site parking is available free of charge for all guests.
  • Room service is available from 7:00 AM to 11:00 PM, offering a convenient dining option in the comfort of your room.
  • Concierge services are available 24/7 to assist with any inquiries or arrangements.
  • For families traveling with young children, we offer a dedicated children's play area, open from 9:00 AM to 5:00 PM.

SERRA Hotel Room Types

Discover a variety of accommodations designed to suit every traveler's preference with our diverse room types of SERRA Hotel. Each room is thoughtfully appointed to ensure a comfortable and relaxing stay.
  • Deluxe Room:

    Available with either a City View or Garden View. These rooms are non-smoking and do not feature a bathtub.
  • Executive Room:

    Offering a City View, these rooms are non-smoking and include a bathtub for your added relaxation.
  • Suite:

    Enjoy a spacious living area and a City View. Our Suites are non-smoking and come equipped with a bathtub.
  • Family Room:

    Ideal for families, these rooms offer ample space and a Garden View. They are non-smoking and do not include a bathtub.
We do not currently offer pet-friendly rooms.

SERRA Hotel Dining & Restaurants

Savor a delightful culinary journey at SERRA Hotel, where our dining venues offer a range of flavors to please every palate.
  • The Terrace Restaurant:

    Our main dining restaurant, offering a breakfast buffet from 6:30 AM to 10:00 AM, with an estimated price of PHP 450 per person. Lunch and dinner are served à la carte from 11:00 AM to 10:00 PM, with main courses typically ranging from PHP 300 to PHP 600.
  • The Poolside Bar:

    Enjoy refreshing drinks and light snacks by the pool from 10:00 AM to 8:00 PM. Prices for beverages start at PHP 150, and snacks are around PHP 200.

SERRA Hotel Nearby Attractions and Activities

Explore the wonders of Batam and its surrounding areas with SERRA Hotel as your convenient starting point.
  • Maha Vihara Duta Maitreya:

    A magnificent Buddhist temple offering a serene and spiritual experience.
  • Barelang Bridge:

    An iconic series of bridges connecting Batam Island to nearby islands, offering stunning views.
  • Batam Centre Ferry Terminal:

    Your gateway to international travel, with frequent ferry services to Singapore and Malaysia.
  • Mega Mall Batam Center:

    A popular shopping destination offering a wide array of retail outlets, dining options, and entertainment.
  • Ocarina Park:

    A family-friendly amusement park with various attractions and recreational activities.
If you are looking for other activities around SERRA Hotel, check out the best deals on Traveloka: Recommended activities in Batam!

How to Get to SERRA Hotel from the Airport

Navigating your way to SERRA Hotel is straightforward, with several convenient options available. The airport transfer service of SERRA Hotel ensures a smooth arrival. Here’s how to get to SERRA Hotel:
  • Hotel Private Airport Transfer:

    For the utmost convenience, you can arrange a private airport transfer directly through SERRA Hotel. This service offers a comfortable and direct journey to the hotel. The estimated cost is PHP 800. Please contact the hotel in advance to book this service.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to SERRA Hotel typically takes around 30-45 minutes, depending on traffic, and is estimated to cost between PHP 300 to PHP 400.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service, which offers a convenient and often cost-effective way to reach the hotel. The fare is comparable to metered taxis.
For more options, explore airport transfer services.

Summary of Why You Should Choose to Stay at SERRA Hotel

Choosing SERRA Hotel for your stay in Kepulauan Riau guarantees a delightful and hassle-free experience. Our commitment to guest satisfaction is evident in every aspect of our service.
  • Prime Location:

    Conveniently situated in Batam, offering easy access to attractions and transport hubs.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites to suit your needs.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness center, and other amenities designed for your relaxation and convenience.
  • Attentive Service:

    Our friendly and professional staff are dedicated to making your stay exceptional.
  • Value for Money:

    Competitive rates and special offers ensure a memorable stay without breaking the bank.
Discover the best Room availability at SERRA Hotel and start planning your trip. For seamless Booking SERRA Hotel, we recommend using Traveloka.

Ready to experience the best of Kepulauan Riau? Book budget hotels in Kepulauan Riau with ease and find the perfect place to stay. Don't forget to also Easily book domestic and international flights at low prices to complete your travel arrangements.

All facilities in SERRA Hotel

Lobby SERRA Hotel
Lobby
Exterior SERRA Hotel
Exterior
Others SERRA Hotel
Others

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • WiFi in public area

Transportation

  • Airport transfer

Things to Do

  • Spa

Connectivity

  • Free WiFi

General

  • Smoking area

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in SERRA Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at SERRA Hotel
52
Number of floors in SERRA Hotel
5
Another facilities in SERRA Hotel
Concierge, Express check-in, Express check-out, Front desk, 24-hour Receptionist

Frequently asked question in SERRA Hotel

What are available facilities at SERRA Hotel?
There are top facilites at SERRA Hotel such as Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at SERRA Hotel?
The standard check-in time at SERRA Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of SERRA Hotel?
SERRA Hotel is a 2.0-star hotel.
How many floors does SERRA Hotel have?
SERRA Hotel has 5 floors.
How many rooms are available at SERRA Hotel?
SERRA Hotel has 52 rooms in total.
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More Reviews from Other Guests in SERRA Hotel

9.2
Exceptional
From 154 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.2

Meal

8.8

Location

9.2

Service and Facilites

9.2

People often mention about SERRA Hotel
All
Distance to City Center (16)
Staff Friendliness (14)
Room Space (14)
Ambiance (12)
Bedroom (12)
Family Friendly (10)
Hotel Area (10)
Surroundings (9)
Accessibility (9)
Wifi (9)
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Traveler Reviews SERRA Hotel

Number of reviews per page
20
40
Customer reviews
D***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
Good hotel, best staff. Only no food at the hotel restaurant open for daytime.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Best location and place. Good food places near the hotel. Clean and service good. Air conditioning ok.
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Muhammad F.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
good clean and comfortable, City Center
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R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Always a regular when I go to Batam
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L***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
A great stay! The hotel is brand new, very clean, and well maintained. The staff were friendly, welcoming, and even allowed us to check in early, which we really appreciated. Overall, it was a comfortable and pleasant experience. Highly recommended!
Find this review helpful?
Indra B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
input for hotel wifi is not good on the 6th floor toilet has no water hose...for muslims it is difficult to perform ablution and difficult to clean the bathroom floor. a little uncomfortable
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The hotel 👍 If you want to find something to eat, there is a buffet next to the hotel with lots of choices, especially at night... there are lots of people selling food 😊 The staff is also friendly 😊
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
This is my second time staying at the Serra Hotel. The hotel is quite clean and very close to Nagoya for shopping. Finding food is also very easy, as there's a buffet restaurant right next door with a very complete menu. It's simply the best 👍👌
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F***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good hotel, clean rooms, not noisy, strategic hotel.
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irawan t.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
overall all good. thank you Serra hotel...
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Next time I go to Batam, I will stay here again. I recommend it.
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1 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
I stayed here for a few days, and on the last day I got a free room upgrade. Thank you.
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
Thank you, friendly staff, great service. I'll come back here again if I go to Batam.
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Rudi
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The room is clean, the bathroom is also great, you can try it guys.
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Cheap price with good facilities and cleanliness, next time will always go to SERRA to rest, the bathroom is very clean.
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D***y
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8.5
/10
Reviewed 13 week(s) ago
Nice room and worth the price.
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Andi K.
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Transit
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10.0
/10
Reviewed 16 week(s) ago
Thank you for your assistance in finding my lost item in the hotel yard. Excellent teamwork. I will recommend this excellent location to my friends who will be staying at the hotel.
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Farrel V.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Friendly staff, comfortable rooms, very fragrant hotel environment, perhaps the wifi could be improved.
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s***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
Not far from Harbour Bay Ferry Terminal
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Kurnia A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
The location is close to everything and is busy, so we spent most of our time walking. We arrived in Batam at 7 a.m., and thankfully, the hotel agreed to allow us to check in early at 10 a.m.
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1 people find it helpful
Number of reviews per page
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40

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Others 4 SERRA Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 154 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.2

Meal

8.8

Location

9.2

Service and Facilites

9.2

People often mention about SERRA Hotel
All
Distance to City Center (16)
Staff Friendliness (14)
Room Space (14)
Ambiance (12)
Bedroom (12)
Family Friendly (10)
Hotel Area (10)
Surroundings (9)
Accessibility (9)
Wifi (9)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews SERRA Hotel

Number of reviews per page
20
40
Customer reviews
D***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
Good hotel, best staff. Only no food at the hotel restaurant open for daytime.
Find this review helpful?
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Best location and place. Good food places near the hotel. Clean and service good. Air conditioning ok.
Find this review helpful?
Profile Picture
Muhammad F.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
good clean and comfortable, City Center
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R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Always a regular when I go to Batam
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L***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
A great stay! The hotel is brand new, very clean, and well maintained. The staff were friendly, welcoming, and even allowed us to check in early, which we really appreciated. Overall, it was a comfortable and pleasant experience. Highly recommended!
Find this review helpful?
Indra B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
input for hotel wifi is not good on the 6th floor toilet has no water hose...for muslims it is difficult to perform ablution and difficult to clean the bathroom floor. a little uncomfortable
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The hotel 👍 If you want to find something to eat, there is a buffet next to the hotel with lots of choices, especially at night... there are lots of people selling food 😊 The staff is also friendly 😊
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
This is my second time staying at the Serra Hotel. The hotel is quite clean and very close to Nagoya for shopping. Finding food is also very easy, as there's a buffet restaurant right next door with a very complete menu. It's simply the best 👍👌
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Find this review helpful?
F***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good hotel, clean rooms, not noisy, strategic hotel.
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irawan t.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
overall all good. thank you Serra hotel...
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Next time I go to Batam, I will stay here again. I recommend it.
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1 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
I stayed here for a few days, and on the last day I got a free room upgrade. Thank you.
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Find this review helpful?
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
Thank you, friendly staff, great service. I'll come back here again if I go to Batam.
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Rudi
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The room is clean, the bathroom is also great, you can try it guys.
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Cheap price with good facilities and cleanliness, next time will always go to SERRA to rest, the bathroom is very clean.
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D***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Nice room and worth the price.
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Andi K.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Thank you for your assistance in finding my lost item in the hotel yard. Excellent teamwork. I will recommend this excellent location to my friends who will be staying at the hotel.
Translated by Google Icon
See original
Find this review helpful?
Farrel V.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Friendly staff, comfortable rooms, very fragrant hotel environment, perhaps the wifi could be improved.
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s***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
Not far from Harbour Bay Ferry Terminal
Find this review helpful?
Kurnia A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
The location is close to everything and is busy, so we spent most of our time walking. We arrived in Batam at 7 a.m., and thankfully, the hotel agreed to allow us to check in early at 10 a.m.
Translated by Google Icon
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1 people find it helpful
Number of reviews per page
20
40