What do past guests say about SERRA Hotel?

SERRA Hotel is well-known for its Room Comfort, Location, Service and Facilites, as reviewed by verified Traveloka guests.

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SERRA Hotel

Name: SERRA Hotel
Address: Komp. Jodoh Square Blok E No. 53 - 56, Sungai Jodoh, Kec. Batu Ampar, Kota Batam, Kepulauan Riau, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29432, Komp. Jodoh Square Blok E No. 53 - 56, Sungai Jodoh, Kec. Batu Ampar, Kota Batam, Kepulauan Riau, Kepulauan Riau, 29432, Indonesia
Rating: 9.2

Hotels

All-star Accommodation

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9.2

/10

Exceptional

198 reviews

What Guests Say About Their Stay

M***d

8.8

/ 10

It was a good stay. I booked 2 rooms for 4 of us. Friendly receptionists, availability of massage therapy (external vendor arranged by reception), and a free shuttle (10 am & 5 pm) between the hotel and Nagoya Hill/Grand Batam Mall/Harbour Bay ferry terminal. Will book again if I go to Batam.

L***u

9.4

/ 10

A great stay! The hotel is brand new, very clean, and well maintained. The staff were friendly, welcoming, and even allowed us to check in early, which we really appreciated. Overall, it was a comfortable and pleasant experience. Highly recommended!

Andi K.

10.0

/ 10

Thank you for your assistance in finding my lost item in the hotel yard. Excellent teamwork. I will recommend this excellent location to my friends who will be staying at the hotel.

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I***d

10.0

/ 10

I stayed at Serra Hotel in Batam and honestly it was a really nice surprise 🛏️✨. The hotel is pretty new, affordable, and definitely worth the stay—especially if you’re looking for a budget-friendly place that still feels comfortable. The rooms were clean and cozy, with good air conditioning, nice beds, and free Wi-Fi throughout. One of the best things? The staff were friendly and helpful, check-in was smooth, and the service felt personal even though the price was reasonable. It’s also strategically located—close to ferry terminals like Harbour Bay and Batam Centre, and near places like Nagoya Citywalk if you want to grab food or explore the town. Overall? Serra Hotel isn’t fancy, but it’s clean, practical, and great value for money—perfect for travelers who want a comfy night’s sleep without spending too much 🤍

Inggrid a. p.

10.0

/ 10

I stayed at Serra Hotel in Batam and honestly it was a really nice surprise 🛏️✨ The hotel is pretty new, affordable, and definitely worth the stay—especially if you’re looking for a budget-friendly place that still feels comfortable. The rooms were clean and cozy, with good air conditioning, nice beds, and free Wi-Fi throughout. One of the best things? The staff were friendly and helpful, check-in was smooth, and the service felt personal even though the price was reasonable. It’s also strategically located—close to ferry terminals like Harbour Bay and Batam Centre, and near places like Nagoya Citywalk if you want to grab food or explore the town. Overall? Serra Hotel isn’t fancy, but it’s clean, practical, and great value for money—perfect for travelers who want a comfy night’s sleep without spending too much 🤍

In the Area

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Komp. Jodoh Square Blok E No. 53 - 56, Sungai Jodoh, Kec. Batu Ampar, Kota Batam, Kepulauan Riau, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29432

Main Facilities

Laundry service

Parking

Airport transfer

Restaurant

Elevator

Express check-out

SERRA Hotel is a 2-star hotels that has been welcoming guests since 2015. The accommodation went through a renovation in 2025. There are 52 rooms spread across 5 floors.

What's around SERRA Hotel

Komp. Jodoh Square Blok E No. 53 - 56, Sungai Jodoh, Kec. Batu Ampar, Kota Batam, Kepulauan Riau, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29432

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Discover More About SERRA Hotel

General Information

SERRA Hotel is a 2-star hotels that has been welcoming guests since 2015. The accommodation went through a renovation in 2025. There are 52 rooms spread across 5 floors.

Location

Located at Komp. Jodoh Square Blok E No. 53 - 56, Sungai Jodoh, Kec. Batu Ampar, Kota Batam, Kepulauan Riau in Batam, Indonesia. Those looking to explore will find Sentosa Merlion, Fasum Blok 2, and OUB Ojol Batam nearby.

Facilities & Amenities

SERRA Hotel has Laundry service, Parking, Airport transfer, Restaurant, Elevator, and more.

Business Facilities

For guests traveling for work, SERRA Hotel has Meeting facilities available on-site.

Contact

Email: reservation.serrahotel@gmail.com
Phone number: +628117760766

All facilities in SERRA Hotel

Others

Public Facilities

Restaurant
Room service
Elevator

Guest Services

Concierge
Express check-in
24-hour security
Front desk
24-hour front desk
Laundry Service
Express check-out

Business Facilities

Meeting facilities

Activity & Leisure

Connectivity

Wi-Fi
Wi-Fi in public areas

Accommodation Facilities

Smoking area
Car park

Transportation

Airport transfer

Accommodation Policy & General Information in SERRA Hotel

Check-in/Check-out Time

Check-in time: 14:00
Check-out time: 12:00

General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at SERRA Hotel	52
Number of floors in SERRA Hotel	5
Another facilities in SERRA Hotel	Restaurant, Room service, Elevator, Concierge, Express check-in

Frequently asked question in SERRA Hotel

What is normal check-in & check-out time at SERRA Hotel?

The standard check-in time at SERRA Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of SERRA Hotel

SERRA Hotel has a 2.0-star rating.

How many floors does SERRA Hotel have?

SERRA Hotel has 5.

How many rooms are available at SERRA Hotel

SERRA Hotel has 52.

Does SERRA Hotel offer airport transfers?

Yes, SERRA Hotel provides airport transfer upon request. Please contact the hotel directly for more information.

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More Reviews from Other Guests in SERRA Hotel

Overall Ratings & Reviews SERRA Hotel

Traveloka (198)

9.2

Exceptional

From 198 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.2

Meal

8.7

Location

9.2

Service and Facilites

9.2

People often mention about SERRA Hotel

All

Distance to City Center (20)

Staff Friendliness (19)

Room Space (19)

Bedroom (18)

Ambiance (16)

Hotel Area (16)

Family Friendly (15)

Bathroom (15)

Wifi (13)

Check-in/out Time (13)

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Traveler Reviews SERRA Hotel

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Customer reviews

R***h

Staycation

9.4

/10

Reviewed 5 day(s) ago

This hotel has a big room and is cozy.

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N***k

Business

9.4

/10

Reviewed 1 week(s) ago

The hotel is very clean, exactly like the photos, comfortable, cold AC, friendly staff, cheap hotel food, recommended, I will come here again next time. Close to Nagoya Hill, only 10 thousand rupiah by Grab/Maxim.

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tutut d. l.

Staycation

10.0

/10

Reviewed 2 week(s) ago

Nice, clean, comfortable. Good service.

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tutut d. l.

10.0

/10

Reviewed 5 week(s) ago

Nice, comfortable, clean. The staff are friendly.

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Verified Traveler

7.8

/10

Reviewed 7 week(s) ago

Nice place and food shops nearby in the evening.

1 people find it helpful

amiruddin

8.8

/10

Reviewed 9 week(s) ago

Interesting and very helpful.

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1 people find it helpful

C***I

Leisure

9.7

/10

Reviewed 9 week(s) ago

August 29, 2026. First time staying at Serra Hotel. Didn't expect to get a hotel for around 200 rupiah and be that comfortable. Forgot to take videos and photos because I was busy with the kids. Will come back next time.

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1 people find it helpful

V***s

Transit

9.4

/10

Reviewed 9 week(s) ago

A cheap and clean hotel, but not cheap. It's nice to stay here...

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Dinie S.

Leisure

8.5

/10

Reviewed 12 week(s) ago

Like this place, strategic, and familiar staff.

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M***d

Staycation

8.8

/10

Reviewed 13 week(s) ago

4 people find it helpful

Dino K.

9.7

/10

Reviewed 13 week(s) ago

Nice hotel at Sungai Jodoh area. Nice service from the staff, good ambiance inside the hotel. Only the area near prostitution area so not good for family.

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D***o

9.7

/10

Reviewed 14 week(s) ago

Good hotel, best staff. Only no food at the hotel restaurant open for daytime.

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Verified Traveler

Business

10.0

/10

Reviewed 14 week(s) ago

Best location and place. Good food places near the hotel. Clean and service good. Air conditioning ok.

1 people find it helpful

Muhammad F.

Transit

9.4

/10

Reviewed 14 week(s) ago

good clean and comfortable, City Center

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R***o

Leisure

9.4

/10

Reviewed 16 week(s) ago

Always a regular when I go to Batam

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1 people find it helpful

L***u

Leisure

9.4

/10

Reviewed 17 week(s) ago

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Indra B.

Leisure

8.5

/10

Reviewed 18 week(s) ago

input for hotel wifi is not good on the 6th floor toilet has no water hose...for muslims it is difficult to perform ablution and difficult to clean the bathroom floor. a little uncomfortable

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2 people find it helpful

Verified Traveler

9.1

/10

Reviewed 18 week(s) ago

The hotel 👍 If you want to find something to eat, there is a buffet next to the hotel with lots of choices, especially at night... there are lots of people selling food 😊 The staff is also friendly 😊

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1 people find it helpful

Verified Traveler

Staycation

8.8

/10

Reviewed 18 week(s) ago

This is my second time staying at the Serra Hotel. The hotel is quite clean and very close to Nagoya for shopping. Finding food is also very easy, as there's a buffet restaurant right next door with a very complete menu. It's simply the best 👍👌

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1 people find it helpful

F***h

10.0

/10

Reviewed 18 week(s) ago

Good hotel, clean rooms, not noisy, strategic hotel.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.