SERRA Hotel

Hotels
All-star Accommodation
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9.2
/10
Exceptional
186 reviews

What Guests Say About Their Stay

M***d

8.8
/ 10
It was a good stay. I booked 2 rooms for 4 of us. Friendly receptionists, availability of massage therapy (external vendor arranged by reception), and a free shuttle (10 am & 5 pm) between the hotel and Nagoya Hill/Grand Batam Mall/Harbour Bay ferry terminal. Will book again if I go to Batam.

L***u

9.4
/ 10
A great stay! The hotel is brand new, very clean, and well maintained. The staff were friendly, welcoming, and even allowed us to check in early, which we really appreciated. Overall, it was a comfortable and pleasant experience. Highly recommended!

Andi K.

10.0
/ 10
Thank you for your assistance in finding my lost item in the hotel yard. Excellent teamwork. I will recommend this excellent location to my friends who will be staying at the hotel.
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I***d

10.0
/ 10
I stayed at Serra Hotel in Batam and honestly it was a really nice surprise 🛏️✨. The hotel is pretty new, affordable, and definitely worth the stay—especially if you’re looking for a budget-friendly place that still feels comfortable. The rooms were clean and cozy, with good air conditioning, nice beds, and free Wi-Fi throughout. One of the best things? The staff were friendly and helpful, check-in was smooth, and the service felt personal even though the price was reasonable. It’s also strategically located—close to ferry terminals like Harbour Bay and Batam Centre, and near places like Nagoya Citywalk if you want to grab food or explore the town. Overall? Serra Hotel isn’t fancy, but it’s clean, practical, and great value for money—perfect for travelers who want a comfy night’s sleep without spending too much 🤍

Inggrid a. p.

10.0
/ 10
I stayed at Serra Hotel in Batam and honestly it was a really nice surprise 🛏️✨ The hotel is pretty new, affordable, and definitely worth the stay—especially if you’re looking for a budget-friendly place that still feels comfortable. The rooms were clean and cozy, with good air conditioning, nice beds, and free Wi-Fi throughout. One of the best things? The staff were friendly and helpful, check-in was smooth, and the service felt personal even though the price was reasonable. It’s also strategically located—close to ferry terminals like Harbour Bay and Batam Centre, and near places like Nagoya Citywalk if you want to grab food or explore the town. Overall? Serra Hotel isn’t fancy, but it’s clean, practical, and great value for money—perfect for travelers who want a comfy night’s sleep without spending too much 🤍
In the Area
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Komp. Jodoh Square Blok E No. 53 - 56, Sungai Jodoh, Kec. Batu Ampar, Kota Batam, Kepulauan Riau, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29432

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at SERRA Hotel is a good choice when you are visiting Batu Ampar. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around SERRA Hotel

Komp. Jodoh Square Blok E No. 53 - 56, Sungai Jodoh, Kec. Batu Ampar, Kota Batam, Kepulauan Riau, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29432
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Lobby SERRA Hotel
Lobby 2 SERRA Hotel

Discover More About SERRA Hotel

Discover the Serenity of SERRA Hotel in Kepulauan Riau

For Australian travellers seeking a tranquil escape with a touch of local charm, SERRA Hotel in Kepulauan Riau presents an inviting option. Nestled within this beautiful Indonesian archipelago, SERRA Hotel offers a comfortable and convenient base for exploring the region's natural wonders and vibrant culture. Whether you're planning a relaxing getaway or an adventurous exploration, SERRA Hotel aims to provide a memorable stay, blending essential comforts with the unique allure of its island setting.

Location and Transport Accessibility of SERRA Hotel

SERRA Hotel is situated in a prime location within the Batam area, specifically at {localAddressString}. This strategic positioning places it within easy reach of key attractions and amenities, making it an ideal starting point for your Kepulauan Riau adventure. The hotel is conveniently located approximately 30 minutes by car from Hang Nadim International Airport (BTH), offering a straightforward journey after your flight. The surrounding area is known for its blend of natural beauty and developing infrastructure, providing a peaceful atmosphere while still being connected to the pulse of the region. You'll find yourself close to local eateries and points of interest, allowing for easy exploration of the immediate surroundings.

Guest Facilities and Services at SERRA Hotel

Guest facilities at SERRA Hotel are designed to enhance your stay and ensure a comfortable experience. Understanding the needs of modern travellers, the hotel provides essential amenities to make your visit seamless. Enjoy the convenience of complimentary Wi-Fi throughout the property, keeping you connected with loved ones or allowing you to plan your next adventure. A 24-hour front desk is available to assist with any queries or requests you may have at any time of the day or night, ensuring peace of mind. For those who appreciate a good start to their day, the hotel offers breakfast options, catering to various tastes. Secure luggage storage is also available, allowing you to explore freely without the burden of your bags.

Room Information and Stay Experience at SERRA Hotel

The room types of SERRA Hotel are thoughtfully appointed to provide a restful sanctuary after a day of exploration. Each room is designed with your comfort in mind, featuring clean and well-maintained spaces. You can expect effective air-conditioning to ensure a pleasant temperature regardless of the external climate, a crucial element for a comfortable stay. The beds are prepared for a good night's sleep, and the bathrooms are kept to a high standard of cleanliness. While specific room names and exact dimensions are best confirmed directly, the focus is on providing a clean, comfortable, and functional environment for all guests.

Recommended Nearby Dining and Cafes around SERRA Hotel

Batam boasts a burgeoning culinary scene, and SERRA Hotel is well-positioned to allow you to sample its delights. Within a short distance, you can discover a variety of local eateries offering authentic Indonesian cuisine, from flavourful seafood dishes to traditional rice and noodle preparations. For those who enjoy a good coffee and a relaxed brunch, the area is developing its café culture, with local spots offering freshly brewed coffee and popular breakfast items. Exploring the neighbourhood will undoubtedly lead you to delicious discoveries, reflecting the vibrant local food and coffee scene.

Popular Attractions and Activities near SERRA Hotel

Kepulauan Riau, and Batam in particular, offers a wealth of attractions for every type of traveller. Here are some popular spots you might consider exploring during your stay near SERRA Hotel:

  • Barelang Bridge: An iconic series of bridges connecting Batam Island to its smaller neighbouring islands, offering scenic views and photo opportunities.
  • Maha Vihara Duta Maitreya: One of the largest Buddhist temples in Southeast Asia, known for its impressive architecture and serene atmosphere.
  • Waterfront City: A hub for entertainment and dining, offering a glimpse into the modern development of Batam.
  • Sekupang Beach: A popular spot for locals and tourists alike, offering a place to relax by the sea and enjoy water activities.
  • Ranoh Island: Accessible by boat, this island offers beautiful beaches and clear waters, perfect for snorkelling and diving.
If you are looking for other activities around SERRA Hotel, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to SERRA Hotel from the Airport

Navigating your way to SERRA Hotel from Hang Nadim International Airport (BTH) is straightforward, with several convenient options available. Understanding how to get to SERRA Hotel is key to a smooth arrival.

  • Airport Shuttle Buses: While specific routes can vary, airport shuttle buses often provide a cost-effective way to reach various points on Batam Island.
  • Public Metered Taxis: Readily available at the airport, metered taxis offer a direct and comfortable journey to SERRA Hotel. Ensure the meter is used for a fair fare.
  • Rideshare Services: You can also opt for a rideshare service, which can be booked via a mobile app for a convenient and often competitive priced trip to the hotel.
For a hassle-free journey, consider pre-booking your Airport transfer service.

Summary of Why You Should Choose SERRA Hotel

SERRA Hotel in Kepulauan Riau offers a compelling choice for Australian travellers seeking a blend of comfort, convenience, and local charm. Its strategic location provides easy access to the region's attractions, while the hotel's facilities are geared towards ensuring a pleasant and relaxing stay.

  • Prime Location: Situated in Batam, offering proximity to key sights and amenities.
  • Comfortable Accommodation: Clean, well-maintained rooms with essential comforts like effective air-conditioning.
  • Helpful Services: A 24-hour front desk and Wi-Fi ensure a convenient and connected stay.
  • Value for Money: SERRA Hotel provides a solid option for travellers looking for quality accommodation without breaking the bank.
Rates at SERRA Hotel start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Ready to experience the charm of Kepulauan Riau? Check room availability at SERRA Hotel and Book SERRA Hotel today through Traveloka for the best deals.

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All facilities in SERRA Hotel

Lobby SERRA Hotel
Lobby
Exterior SERRA Hotel
Exterior
Others SERRA Hotel
Others

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • WiFi in public area

Transportation

  • Airport transfer

Things to Do

  • Spa

Connectivity

  • Free WiFi

General

  • Smoking area

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in SERRA Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at SERRA Hotel
52
Number of floors in SERRA Hotel
5
Another facilities in SERRA Hotel
Concierge, Express check-in, Express check-out, Front desk, 24-hour Receptionist

Frequently asked questions about SERRA Hotel

What are available facilities at SERRA Hotel?
There are top facilites at SERRA Hotel such as Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at SERRA Hotel?
The standard check-in time at SERRA Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of SERRA Hotel?
SERRA Hotel has a 2.0-star rating.
How many floors does SERRA Hotel have?
SERRA Hotel has 5.
How many rooms are available at SERRA Hotel?
SERRA Hotel has 52.
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SERRA Hotel reviews and ratings

9.2
Exceptional
From 186 reviews
Provided by travellers on
Cleanliness

9.1

Room Comfort

9.2

Meal

8.8

Location

9.2

Service and Facilites

9.2

People often mention about SERRA Hotel
All
Distance to City Center (17)
Staff Friendliness (16)
Room Space (16)
Bedroom (14)
Ambiance (13)
Family Friendly (12)
Hotel Area (12)
Bathroom (11)
Surroundings (10)
Accessibility (10)
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Traveller Reviews SERRA Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
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7.8
/10
Reviewed 2 week(s) ago
Nice place and food shops nearby in the evening.
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amiruddin
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8.8
/10
Reviewed 3 week(s) ago
Interesting and very helpful.
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C***I
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Leisure
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9.7
/10
Reviewed 4 week(s) ago
August 29, 2026. First time staying at Serra Hotel. Didn't expect to get a hotel for around 200 rupiah and be that comfortable. Forgot to take videos and photos because I was busy with the kids. Will come back next time.
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V***s
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Transit
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9.4
/10
Reviewed 4 week(s) ago
A cheap and clean hotel, but not cheap. It's nice to stay here...
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Dinie S.
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Leisure
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8.5
/10
Reviewed 7 week(s) ago
Like this place, strategic, and familiar staff.
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M***d
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Staycation
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8.8
/10
Reviewed 7 week(s) ago
It was a good stay. I booked 2 rooms for 4 of us. Friendly receptionists, availability of massage therapy (external vendor arranged by reception), and a free shuttle (10 am & 5 pm) between the hotel and Nagoya Hill/Grand Batam Mall/Harbour Bay ferry terminal. Will book again if I go to Batam.
4 people find it helpful
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Dino K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Nice hotel at Sungai Jodoh area. Nice service from the staff, good ambiance inside the hotel. Only the area near prostitution area so not good for family.
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D***o
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9.7
/10
Reviewed 8 week(s) ago
Good hotel, best staff. Only no food at the hotel restaurant open for daytime.
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Verified Traveler
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Business
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10.0
/10
Reviewed 9 week(s) ago
Best location and place. Good food places near the hotel. Clean and service good. Air conditioning ok.
1 people find it helpful
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Muhammad F.
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Transit
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9.4
/10
Reviewed 9 week(s) ago
good clean and comfortable, City Center
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R***o
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Leisure
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9.4
/10
Reviewed 10 week(s) ago
Always a regular when I go to Batam
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1 people find it helpful
L***u
icon-Leisure
Leisure
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9.4
/10
Reviewed 12 week(s) ago
A great stay! The hotel is brand new, very clean, and well maintained. The staff were friendly, welcoming, and even allowed us to check in early, which we really appreciated. Overall, it was a comfortable and pleasant experience. Highly recommended!
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Indra B.
icon-Leisure
Leisure
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8.5
/10
Reviewed 13 week(s) ago
input for hotel wifi is not good on the 6th floor toilet has no water hose...for muslims it is difficult to perform ablution and difficult to clean the bathroom floor. a little uncomfortable
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2 people find it helpful
Verified Traveler
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9.1
/10
Reviewed 13 week(s) ago
The hotel 👍 If you want to find something to eat, there is a buffet next to the hotel with lots of choices, especially at night... there are lots of people selling food 😊 The staff is also friendly 😊
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1 people find it helpful
Verified Traveler
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Staycation
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8.8
/10
Reviewed 13 week(s) ago
This is my second time staying at the Serra Hotel. The hotel is quite clean and very close to Nagoya for shopping. Finding food is also very easy, as there's a buffet restaurant right next door with a very complete menu. It's simply the best 👍👌
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1 people find it helpful
F***h
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10.0
/10
Reviewed 13 week(s) ago
Good hotel, clean rooms, not noisy, strategic hotel.
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irawan t.
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9.4
/10
Reviewed 14 week(s) ago
overall all good. thank you Serra hotel...
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R***a
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Leisure
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9.4
/10
Reviewed 18 week(s) ago
Next time I go to Batam, I will stay here again. I recommend it.
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1 people find it helpful
R***a
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Leisure
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9.4
/10
Reviewed 18 week(s) ago
I stayed here for a few days, and on the last day I got a free room upgrade. Thank you.
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R***a
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Leisure
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8.2
/10
Reviewed 18 week(s) ago
Thank you, friendly staff, great service. I'll come back here again if I go to Batam.
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.