7.8
Pleasant
From 34 reviews
Cleanliness

8.6

Room Comfort

8.0

Service and Facilites

8.0

Traveler Reviews The Norfolk

Number of reviews per page
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Top reviews
Richard
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A simple room, super small shower, but for a cheap place to stay, it was worth the price. Also, the location is nice and close to shops, food and the train.
Joshua
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very small room, however is an ideal location for a very short stay. Staff woke us up at 12am telling off other guests next door. Not well handled. Overall for the price, there are better options available.
David
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Was no blind in Bathroom we didn’t notice as we checked in after 21-00 an was dark we went straight out when we came back I went to reception an complained about this , I had to hold a towel by window for wife to shower this month room 406
Simon
icon-
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Having to pay £100 (holding fee) is not needed. Only hotel I’ve stayed at that does this. Not a fan of this method. Staff very friendly & would recommend. Great location as well. Fairly comfortable although you can hear what’s going on in the adjacent rooms.
Stuart
2.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Room was unbearably hot. Aircon blew warm air. Asked for another room. This was accommodated. I was moved from the 4th floor (No lift) to the ground floor. This room was just as hot with the AC blowing hot even when you select cold. I found a new hotel and was refused my money back
Clare
icon-Business
Business
4.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

I have already tried to send comments to the hotel directly but have had no reply to my email so am having to review publicly which I wouldn’t normally do, I booked a ‘delux double room’ and requested a quiet room, I was given a room that was incredibly basic, had a noisy electric heater on the wall that rattled the light fitting, it shook every time a tube went past, the smell in the tiny bathroom was so bad I could barely use it, check in involved handing a key and telling me a room number - no directions to the room, wifi info or any info on the hotel - it was all very basic, wouldn’t recommend
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Joseline
icon-Leisure
Leisure
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Great staff and great service
SHANTELL
icon-Leisure
Leisure
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Shower was way too small!
Linda
icon-Leisure
Leisure
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Good price compared with other hotels in central London and very close to all the transport links around Paddington station. Lovely reception staff. Room was great, comfy bed and crisp linen. Bathroom very small - everything you need and a good shower but it wouldn't suit a larger person. Door would benefit from more soundproofing - I could hear guests in the rooms opposite talking, but maybe I was unlucky and they were being particularly loud.
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Helen
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6.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

On the plus, the room was immaculately clean, everything looked very new, and the bed was very comfy. I found the man on reception unwelcoming, and I am never impressed when a hotel reception says your room number out loud when you are a woman travelling solo. Need a company policy and training on this. It’s an old property, so no lifts (I was on the 4th floor but thankfully only an overnight bag). It is single glazed windows so a bit noisy, and not great sound proofing between rooms.
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Manuela
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Die Lage des Hotels war perfekt, ein paar Schritte von Paddington Station. das Zimmer war klein, aber sehr sauber und das Bett sehr bequem. auch das Badezimmer war zwar sehr klein, aber sauber. Die schlechten Bewertungen kann ich absolut nicht nachvollziehen. Das war eine super Unterkunft zu einem guten Preis.
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