Dear Mr. Martin M, Sincerely, From Campi Sunter Hotel - Jakarta. Thank you for choosing to stay at Campi Sunter Hotel - Jakarta and thank you for taking the time to share your experience with our hotel. We apologize for any inconvenience you experienced, especially regarding the service from the front desk team. We have noted your feedback regarding the attitude and communication of our staff and will incorporate it into our evaluation and further training so that we can provide even friendlier, more professional, and more efficient service to all guests. Regarding the key card verification process, this is done for the security of all guests. However, we understand that handing over the key card may have been inconvenient for you. We will bring this matter to your attention so that the verification process can be conducted more efficiently and with greater care. We also appreciate your feedback regarding the dining area. All your suggestions will be forwarded to the relevant team as part of our ongoing efforts to improve the quality of service and guest comfort. Again, we apologize for the unpleasant experience and appreciate your willingness to provide valuable feedback. We are very grateful for your trust in choosing to return to Campi Sunter Hotel - Jakarta and we look forward to welcoming you back for an even better experience in the future. Sincerely, The Management Team, Campi Sunter Hotel - Jakarta
