Capitalia Reforma Chapultepec

Explore Capitalia Reforma Chapultepec
8.8
Very Good
From 237 reviews
Cleanliness

9.4

Room Comfort

8.6

Traveler Reviews Capitalia Reforma Chapultepec

Number of reviews per page
20
40
Top reviews
Karla Castillo
icon-Family
Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The elevator didn’t work all the time of my stay, and my room was on 4th floor
Calvin
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2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Elevator was not working for the entirety of my stay. Room was small and had no views. Room was not described during the process.
Lourdes Ermila Ancona
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4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Buena ubicación. No me gustó que dice que S 4 estrellas y realmente no es así. Y es difícil ubicar el lugar. A la llegada
Pamella
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was extremely clean and neat. Check in accesible and parking was covered right in the corner of building. I will definable stay there again.
Julio
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10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It’s better than many 5 star Hotels in the area. Congratulations!
Tae Kyung
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

If I were to give a rating, I would give it a perfect 10. I liked both the style and size of the hotel room, and above all, the bed and pillows were incredibly comfortable. The internet speed was also satisfactory. While there are a few areas that could be improved, I was highly satisfied with my 7-day stay at this hotel. I have high hopes that if the room floor cleaning and shower pressure could just be improved a little, this would become the best hotel I have ever stayed in. Thank you to all the staff~!
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Davis
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was perfect, no issues. The staff was also friendly and helpful.
Johanna Kristhell
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Check in is super late 4am and 3 days out of 5, the elevator does not work and we are on the 5th floor
Martin
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8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Beautiful property. Well located. The check in is a bit late compared to usual other hotels check in time. Despite cleaning service is announced to be done every day, 2 out of 4 days it wasn’t done. Also coffee and bottled water was only available the first day. However, it is highly recommended.
Guadalup
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Kitchen was super tiny and barely equipped, average overall. Locations wasn't that bad.
Hector
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Amazing stay. Place is even better in person.
Hayk
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Gran lugar, super ubicado y cómodo
Sergio Arturo
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10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great location, clean room, easy access
Inesa
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6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The good: The place is in a great location. The rooms look nice and they are super clean. The rooftop Is nice. The person that I reached out on what's app was pleasant to talk to. The bed was very comfortable! The not so good. Parking is free as it's mentioned in the listing but the parking lot is not on the property. It's in a paid parking lot at the end of the street and the parking lot is chaos. The security lady working at the door is rude and gets annoyed when you ask normal questions such as instructions to parking and giving basic information such as room number. (Told me I should know it in advance when I just got to the property) She has no customer service skills at all. The guy security is a bit nicer although I didn't have much interactions with him but he sounded polite in general. The only issue is that he was watching videos on his phone with the volume up making the entrance/lobby a very distracting place. Again they need to train their staff for basic customer service. There is zero soundproof. I could hear the music and the conversations of the people 3 rooms away from me. The hot water is good but the water pressure is low.
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Antonio
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The rooms are Very clean. The entire building has an excellent scent. Staff is very welcoming, and friendly. The stay was great.
Jaswinder Sonia
icon-with Partner
with Partner
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Easy to chk in, spacious one bedroom unit with kitchenette.
Maria
icon-Family
Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Although had issue with Accessing Room, the Stay was pleasant; Staff was helpful. Room is very nice and Spacious.
Jesus
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10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

El ruido entre una habitación y otra
Ashley
icon-with Friends
with Friends
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Room was clean & very small
Marcelo Olvera
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean room
Number of reviews per page
20
40