Hotel very very nice and the price was great would come back for sure

Great location, spotless rooms, amazing architecture and design, very quiet and comfy. I maybe had bad luck because the elevator was not working 2 out 3 days I was there… also, one day I came back to my room and all they did was to make the bed. Didn’t refill water or coffee. Such an unpleasant realization after a long day out.

todo bien. me gusto el lugar

I had an excellent stay at Reforma Chapultepec. The location is one of its biggest highlights: close to Chapultepec Park, Paseo de la Reforma, museums, restaurants, cafés, and many of Mexico City’s most important areas. It is very convenient for both leisure and business travelers. The apartment was comfortable, clean, modern, and well equipped, with everything needed for a smooth stay. The building felt safe and well maintained, and the common areas made the experience even better. I also really appreciated the service and communication, which were clear, friendly, and helpful throughout the stay. Overall, Reforma Chapultepec is a great option for anyone looking for a comfortable, well-located, and reliable stay in Mexico City. I would definitely recommend it and would be happy to stay here again.

Exelente

Amazing hotel/apartment. Location is very central and I would love to stay here in the future

Loved it! Walkable, felt safe, fairly priced and spacious!

First, the property is difficult to find. There is no clear signage on the building, and the address on the front is very small. On maps, it appears to be behind the Hilton Garden Inn, but it is actually the building next door. I arrived early before check-in and was provided my room information and key code. However, the front desk clerk simply stated that check-in was not until 4:00 p.m. and rudely asked if I had a reservation. I said yes, and he told me I could wait on the 6th floor, which turned out to be a disjointed rooftop patio. Early check-in is offered for a fee, but when I requested it through WhatsApp, I was told no. My travel partner was offered the option, which made the inconsistency frustrating. Things got worse when there was a power outage, which the property blamed on the utility co, even though the adjoining room had power. Even worse, there was no running water. I had to send multiple messages just to get two bottles of water so I could brush my teeth and clean up. When I asked for two more, I was refused. There were no real options, no meaningful apology, and no accommodations. I could have managed without power, but no water means no restroom, no shower, and no basic way to freshen up. I was briefly offered use of a suite with water, but only temporarily. The property itself is nice, but this was a chance for Capitalia to shine, and they dropped the ball. Based on how this was handled, I cannot recommend this property or any Capitalia properties.

The hotel is fine, pretty decent for the price. I had several issues during my stay, and they handled them terribly. In a nutshell, the AC in my room wasn't working - they came by and checked it out and ended up switching my room, because they couldn't fix it. Switching my room was a drastic downgrade. The new room was 1/2 the size and had a considerable number of lesser features - most notably, my new room didn't have a stove. I spoke with the manager, and he lied, saying my AC wasn't broken and that the room wasn't a downgrade. Furthermore, they didn't want to give me the room for the lower price, even though they downgraded my room. He wanted me to continue paying for my upgraded room, even though they moved me. I had to reach out to Hotels.com, and they took care of it. The hotel is fine, the manager not so much.

no cleaning,no water, elevator malfunction

The place was nice, good location l. The elevator keep going out of sirvice I almost leave the place to to another hotel for that reason

The elevator didn’t work all the time of my stay, and my room was on 4th floor

Elevator was not working for the entirety of my stay. Room was small and had no views. Room was not described during the process.

Buena ubicación. No me gustó que dice que S 4 estrellas y realmente no es así. Y es difícil ubicar el lugar. A la llegada

The room was extremely clean and neat. Check in accesible and parking was covered right in the corner of building. I will definable stay there again.

It’s better than many 5 star Hotels in the area. Congratulations!

If I were to give a rating, I would give it a perfect 10. I liked both the style and size of the hotel room, and above all, the bed and pillows were incredibly comfortable. The internet speed was also satisfactory. While there are a few areas that could be improved, I was highly satisfied with my 7-day stay at this hotel. I have high hopes that if the room floor cleaning and shower pressure could just be improved a little, this would become the best hotel I have ever stayed in. Thank you to all the staff~!

The room was perfect, no issues. The staff was also friendly and helpful.

Check in is super late 4am and 3 days out of 5, the elevator does not work and we are on the 5th floor

Beautiful property. Well located. The check in is a bit late compared to usual other hotels check in time. Despite cleaning service is announced to be done every day, 2 out of 4 days it wasn’t done. Also coffee and bottled water was only available the first day. However, it is highly recommended.