We got some nice experience when travel by this bus. For example, the kite field will leave some deep memory in tourist heart. And it covered in general all the tourist attraction place inside the city. But, The bus should focus more on their customer.
- First thing first there are no one supporting customer on the bus, no map provided, no water supplied. My kid was thirsty for like 1 hour straight just because I trusted the ticked that got water covered.
- Second the recorded voice was in Vietnamese, so it's terrible for foreigner tourist to focus on the content, Some of them even slept on the bus because they didn't understand anything. I think it's the best to change default language is English. Or should provided with head phones to plugin the translation device that already had on the chair.
- Third, the recorded voice sometimes goes too fast and it's landing on wrong location. For example they talking about Independence Palace when the bus only at Nguyen Hue street. If you guys decided to record it, as least let someone control the device.
In general, if you provide only one attendant / tour guide on the bus it would be perfect and would solve all the problems I list out above. And I would like to use the service again to take my customer around the city.