Shared Transfer between Hanoi and Sapa by VIP Cabin Limousine

really BAD. sleeper bus Sapa to Hanoi. schedule at 2pm was moved up to 1pm. we were dropped off at someone's shop and not their bus pool. items were left on their bus (MCI eye masks) we were told to wait for the check of items for the next 24 hours but the result was zero. told us not to take their sleeper bus. really BAD service 😶😶

the experience of using the bus from Hanoi-Sapa was good, the bus was good, the cabin was clean. It was just a 1.5 hour delay from departure and the waiting place in my opinion was not good (especially if you bring small children) but otherwise everything was okay. Worth it with the price and comfort

The bus is actually good, but the ticket exchange is confusing. Traveloka provides a QR code but the bus counter doesn't need the QR code and there must be another booking code that is not on Traveloka, we have to wait for another party to contact us to give us another booking code. But in reality yesterday on the day and it was close to departure time, the bus company also didn't follow me and finally everyone was confused looking for the code. Plus the language barrier made it even more confusing. And what's even worse is that I got the lower rear cabin which had a smaller cabin size than the middle cabin. During the 6 hour trip I had to bend my legs or occasionally put my legs out into the aisle so I wouldn't get cramps. Other than that, it's okay, the bus is good, the cabin is good, but the exchange process is a bit complicated and if possible, the lower rear cabin should not be sold or for small children or women with small bodies. I'm 180cm and I was quite tortured during the trip

everything is not clear, the bus was scheduled to go at 2 pm but we got to the 2.30 pm bus without any explaination. the staff from the travel agency and the driver was very rude. they stop several time to drop the package first.

The VIP Cabin bus has a bathroom inside the bus and the VIP Cabin seats are comfortable. The hope is that when booking through Traveloka it can be connected to the seat system on the bus. Because our family members who got the back seat felt dizzy because of the shaking behind. So far, so good lah