Things to Know Before Booking an Xperience

Which items should I pick if there are multiple items within the product page?

Please check the item marked with promo tagging “EPIC Sale” on the upper left hand corner. Please see example below:

“International Sale” is for ITF promotion in TH, VN, MY, PH. You must choose the item that you are eligible to. If you purchase the item that not designated for you (such as wrong nationality), you could get rejection in the you are going to the venue.

Are there any terms and conditions that I need to look out for before booking?

To check validity period, please refer to the answer above. Aside from that, all of our T&C points are pretty standard, but it is recommended that you read the full T&C before making any transactions. To do so, you can follow these steps:

We recommend that you always contact the venue at least 1 day before your visit to ensure that it is open.

Until when will the EPIC Sale voucher that I would like to purchase remain redeemable?

All Epic Sale are Buy Now, Xperience Later types of vouchers with varying validity periods depending on the product you purchase. You can redeem your Epic Sale voucher from the date of purchase until the end of the validity period stated on the voucher. To check the exact validity of the voucher you are interested in, you can simply check the line beside the calendar icon located directly below your voucher name Or you can also check the validity of the voucher by following these steps:

What happens to my voucher if the venue is closed on my date of visit or if another social restriction measure is enforced?

To check the validity period of your voucher, you can refer to the answer above. However, if the venue is still closed or if social restriction measures are extended beyond the validity period, you can rest assured that we will take proactive steps to take care of you. You will receive a new voucher with an extended validity period by email and your voucher in MyBooking should also be updated. Once our partner is back in operation, you can simply present the newest voucher and enjoy the Xperience!