Beginning one day before your hotel check-in date, a button that reads Need Check-in Help? will appear on your hotel voucher. Tap this button in case you need our assistance during check-in.

After tapping the button, you will see a list of check-in troubles. Pick one that best describes your situation, and our Customer Support team will contact you to help you solve it.

In the rare event that you still find yourself unable to check in, tap the Need Check-in Help? button again so our team can look for alternative accommodations of equal or better quality than the accommodation you have booked. Pick one that you like best, at no additional cost.

If you feel unsatisfied with your stay at the new accommodation, you can claim a discount coupon worth up to 50% of your original transaction. Use this coupon for your next booking of any Traveloka products.

If you decide not to stay at any of the accommodations that we offer, you can claim the discount coupon and request a full refund of your original payment.