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Help Center - Flights

Why do I still Have to Pay the Installments when I have Submitted Refund

We've received your refund request and currently your refund is still on-going. During the refund process, we recommend you pay the installment before the due date. Paying on time will prevent late fees, limit decrease, and lateness in the SLIK credit report.

Once a payment is completed, the amount that’s eligible for a refund will be transferred to your bank account. We will send an email asking for your bank account information, you may reply to this email to submit the necessary information.

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