Help Center - General

Hotels Ineligible for Coupon Discounts

What is Refund Transfer Fee

About Traveloka Coupons

How can I obtain a Traveloka coupon?

What is Refund Balance

What are the payment methods accepted for THB Transactions?

How to Find the Latest Promos on Traveloka

How is my refund converted to Refund Balance

Inapplicable Promo Code

I've only made one booking but I received two e-tickets/vouchers. How can I cancel one of my bookings and get a refund?

What happens if my refund is converted to Refund Balance

How long will I receive my refund to Traveloka Balance?

I paid the wrong amount

How can I use Refund Balance

Can I use my Refund Balance to make payment for all product on Traveloka?

How to Pay for My Booking

Can I use my Refund Balance Partially for payment?

Payment Confirmation and Verification

Can I combine Refund Balance with other payment methods

My Payment Proof Is Missing

Why I can not combine my Refund Balance to another payment method?

Why I can not toggle off Refund Balance as the payment method?

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

Duplicate Payment for One Purchase

Can I use my Refund Balance in another currency?

Does my Refund Balance have a validity date?

Unsuccessful Credit Card Transaction

Can I transfer my Refund Balance to another Traveloka users?

How to withdraw my Refund Balance

Is there a minimum or maximum amount for using Refund Balance

Why Traveloka needs my proof documents when I withdraw my Refund Balance?

How long will I receive my Balance Withdrawal?

Why my Refund Balance withdrawal status is hanging in IN PROGRESS?

Can I withdraw my Refund Balance in partial amount?

Is there any maximum amount Refund Balance I can withdraw?

How many time I can withdraw my Refund Balance?

Can I use the bank account in difference currency from my Refund Balance?

Can Traveloka Balance be topped up?

Can Traveloka Balance be converted to Traveloka Points?

Can I use coupons and/or gift voucher when transact with Refund Balance

Why can’t I download Traveloka App on my device?

Can you tell me more about Traveloka?

Is Traveloka App available for BlackBerry or Windows Phone?

Are there any particular limitations and/or special conditions when redeeming Points?

How many Points will I earn from a transaction?

Can I transfer my Points from one account to another?

Will my Points be deducted if I tap/click “Redeem”, but do not complete the transaction?

What will happen to my Points if I refund my booking?

How to earn points

If I made a booking then decide to request a refund, what will happen to my Points?

Will I earn Points from Pay upon Check-in bookings?

How do I set the default currency of my Traveloka Points account?

About Traveloka Points

Can I refund my coupon after it was redeemed?

Will I earn Points if I make a transaction using a currency different from my account’s default currency?

Do I have to become a Traveloka member to earn Points?

What are Reward Coupons?

How much is 1 Point worth?

What are Pending Points and Active Points?

Where can I find all of my redeemed coupons?

How to Check My Traveloka Points

How to use a Reward Coupon?

What is the difference between Slide at Merchant and Slide to See Coupon Code?

How do I redeem my Points for a reward coupon?

Why did my Extra Points, Basic Points, & Priority Points disappear?

Will the Priority Points I earn and use affect my Traveloka Priority progress after 20 June 2024?

What happen if i havent updated my Apps after 19 June 2024?