Adabco Boutique Hotel

- the rooms wall socket/electricity is too far at the back of the table and was already used for the appliances that it was dificult to reach for laptop charging - the curtain had a tear

A catalogue of poor service No one at reception for 15 mins at check in We understood from Hotels.com site that breakfast was included - it wasnt! Misleading advertising. A lot of dogs in the hotel - carpets grubby. We found out via Hotels.com website we were entitled to a bottle of wine - it wasnt offered - we had to ask. The wine was awful. On day 2 we requested room service, it didnt happen - same on day 3. My wife rang reception to report this, they didnt answer so she had to go down to speak with them. The manager came and offered us a fresh bottle of (better) wine as compensation which we accepted as it was our final evening. All in all a very poor experience & we feel we should have been offered financial compensation - we paid for services we never got!!

Very courteous staff, location great for exploring. Great sized room and decent price.

staff attitude and service!

Excellent stay with everything you need provided for you. Clean and spacious rooms. Staff very helpful.

Staff very helpful and the room large and well equipped

clean and tidy

Room was fairly clean. Few minor issue with room but didn’t interfere with the stay (advised reception). Windows rattling were annoying while trying to sleep and can hear noise of other guests leaving rooms or walking in hall way. Would stay again as great location in the city and comfortable room. Bed very nice and cozy. Appreciated the complimentary water and chocolate in room. Nice touch. Towels were also soft and fluffy.

Yes

Clean, location, shared kitche

Clean and staff was very nice! Hotel has a really awesome vibe

great value

TV’s not working. But the rooms are clean and good.

Lady on reception was busy checking in another guest and asked me to take a seat and that she would call me over when she was free. After 20 minutes she did not call me over. And I returned to the desk and she said, "I forgot about you". She made me aware that the elevator was not working, but with no offer to help with my bag to my room on the 3rd floor. I was not notified in advance about the elevator being out of order. The room was clean. The bed was comfortable with a soft mattress and pillows. The bathroom had everything that you would need for a few days stay. The TV worked intermittently and it required being turned off and on at the wall to get the channels to change. Unfortunately, there was a lot of noise from another building nearby which meant sleeping was difficult until around 1 AM. As I was only staying for one night, I didn't feel it necessary to notify the staff until check out of the problems mentioned. The value and location of the hotel was good. I was able to leave my bag on the day of checkout and return later in the day for it. Overall, I would stay here again subject to the elevator working.

Al was good Convenient to stay with pets .

Clean and spacious

Initially in room 324, air conditioner stops working. They move us to another room but advise the carpets had been cleaned the day before so the room would be hot to dry the carpets. No problem we thought. Entered the room 311 to be slapped in the face with not the smell of freshly cleaned carpets but with the smell of something that smelt like someone had cleaned the room with liquid fecal matter and urine. The bathroom had not been cleaned. When I alerted the cleaner to this she very quickly came in and took away the rubbish in the bin and gave the toilet a quick spray. We left for the day just after this thinking now that it had been somewhat cleaned the rest would be followed up later and that the horrendous smell would leave, I think hoping that it was caused by the rubbish in the bin. When we returned later that evening the smell was still there and possibly worse. The reception was closed so could not follow up. The bathroom had not been cleaned black mould all over shower, pink fungus in shower, on tiles and on shower glass it’s vile upon laying on the bed you soon discovered that under the bed head had been used by someone or something as their personal toilet. I only managed to sleep for an hour and a half that night as I spent most of the night with my head out the window dry reaching on the stench. We moved rooms again back to 324 and while the aircon didn’t work properly still we did manage to open the window after digging through 5 years of dust.

Room was clean, staff were good, constructive feedback would be upgrade of bed, I feel they are doubles not queen, my partner and I rolled into the middle, otherwise perfect location for our requirements 👍

Clean, spacious room; friendly and helpful staff; close to many local sites and breakfasts were very filling.

Large, comfortable, clean room. Very comfortable bed.