The Reef Retreat

Service Apartment
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9.0
/10
Exceptional
527 reviews

What Guests Say About Their Stay

Glenn

10.0
/ 10
Good size room and great location as everything is close. The staff are great and have good knowledge of the area. Definitely a good base to explore the region and reasonably priced.

Alison

10.0
/ 10
Beautiful accommodation with everything you need in a gorgeous location. Really appreciated the 2 bedroom 2 bathroom setup which allowed us to have the space and privacy we needed

Gaylene

10.0
/ 10
We absolutely loved our room on the 1st floor overlooking the pool. It was quiet, staff extremely helpful and so easy to walk everywhere
In the Area
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10-14 Harpa Street, Palm Cove, Cairns, Queensland, Australia, 4879

Main Facilities

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Swimming Pool
WiFi
The Reef Retreat is a accommodation is located at Palm Cove.
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What's around The Reef Retreat

10-14 Harpa Street, Palm Cove, Cairns, Queensland, Australia, 4879
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Lobby The Reef Retreat
Exterior 2 The Reef Retreat

Discover More About The Reef Retreat

General
In Cairns (Palm Cove)

Location
With a stay at The Reef Retreat in Cairns (Palm Cove), you'll be a 1-minute drive from Palm Cove Beach and 13 minutes from Skyrail Rainforest Cableway Station. This aparthotel is 7.6 mi (12.2 km) from James Cook University.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Vie Spa Palm Cove - 1 km / 0.6 mi
Palm Cove Beach - 1.6 km / 1 mi
Wet Tropics of Queensland - 2.1 km / 1.3 mi
Macalister Range National Park - 2.2 km / 1.4 mi
Kuranda National Park - 2.2 km / 1.4 mi
Clifton Village Shopping Centre - 2.5 km / 1.6 mi
Clifton Beach - 3.2 km / 2 mi
Kewarra Beach - 3.8 km / 2.4 mi
Mount Formartine North Summit - 6.8 km / 4.3 mi
Smithfield Conservation Park - 7.4 km / 4.6 mi
Trinity Beach - 9.7 km / 6 mi
Earl Hill Conservation Park - 9.7 km / 6 mi
Moon River Beach - 10.5 km / 6.5 mi
Smithfield Mountain Bike Park Trail Head - 11.3 km / 7 mi
Cable Ski Cairns - 11.9 km / 7.4 mi

The preferred airport for The Reef Retreat is Cairns Intl. Airport (CNS) - 25.4 km / 15.8 mi

Facilities
Don't miss out on recreational opportunities including an outdoor pool and a hot tub. Additional amenities at this aparthotel include complimentary wireless internet access, babysitting (surcharge), and tour/ticket assistance.

Business Facilities
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Rooms
Make yourself at home in one of the 32 air-conditioned rooms featuring microwaves and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include ceiling fans and irons/ironing boards, and housekeeping is provided weekly.

All facilities in The Reef Retreat

Entertainment Facility The Reef Retreat
Entertainment Facility
Common Space The Reef Retreat
Common Space
Lobby The Reef Retreat
Lobby
Exterior The Reef Retreat
Exterior
Bedroom The Reef Retreat
Bedroom

Things to Do

  • Outdoor pool
  • Picnic area
  • Garden
  • Library
  • Barbecue
  • Pool sun loungers

General

  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Safety deposit box

Hotel Services

  • Laundry service
  • Luggage storage

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Reef Retreat

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 17:30
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve high chair
  • This property accepts credit cards; cash is not accepted
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 5:30 PM
If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, WiFi
Check-In / Check-Out Time
From 14:00 - 17:30 - to 10:00
Available rooms at The Reef Retreat
32
Number of floors in The Reef Retreat
3
Another facilities in The Reef Retreat
Outdoor pool, Picnic area, Garden, Library, Barbecue

Frequently asked question in The Reef Retreat

What are available facilities at The Reef Retreat?
There are top facilites at The Reef Retreat such as Swimming Pool, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Reef Retreat?
The standard check-in time at The Reef Retreat is starting from 14:00 - 17:30 while the latest check-out time is at Before 10:00
What is the star rating of The Reef Retreat?
The Reef Retreat is a 4.0-star hotel.
How many floors does The Reef Retreat have?
The Reef Retreat has 3 floors.
How many rooms are available at The Reef Retreat?
The Reef Retreat has 32 rooms in total.
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More Reviews from Other Guests in The Reef Retreat

9.0
Exceptional
From 527 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Reef Retreat

Number of reviews per page
20
40
Top reviews
Lesley
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All great.
Leigh
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a fantastic stay. Would highly recommend it.
Bibhu
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Place was clean and nice. The host is a poor communicator and bordering rude. No clear directions for an after hour checkin. Didn't pick 10 calls. Had to hunt down their residence to get into the apartment.
Glenn
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good size room and great location as everything is close. The staff are great and have good knowledge of the area. Definitely a good base to explore the region and reasonably priced.
Kaye
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good basic accommodation in a nice complex. I lot of the decor looked like it was new - so nice upkeep.
Alison
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Beautiful accommodation with everything you need in a gorgeous location. Really appreciated the 2 bedroom 2 bathroom setup which allowed us to have the space and privacy we needed
vito
icon-with Partner
with Partner
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

It was dated
Linda E
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

We were on the roadside-- but still very quiet. Parking off street available but we parked on the road as it was closer to our unit. Loved the indoor/ outdoor living. Coffee on room available. 5 minute walk to the beach, cafes and restaurants. Very safe town and very friendly. We used the pool and hottub daily. Jim waa very pleasant and helped us plan our day trip up to Daintree and the young fellow that works there suggested the croc tour-- which was AMAZING!! Bed was made up 1x (we were there 5 nights) which was fine, new towels were given 2x during our stay. We also asked for new pool towels which we recieved at the front desk and also asked for an extra umbrella--just a 'little' rain fell! Loved Palm Cove and thanks expedia for the $35 gift cert. to one of the restaurants.
Read More
Raelene
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff were supportive and accommodating. We enjoyed our stay.
siddharth
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

A lovely place to stay with beautiful surroundings. However, the service was somewhat limited — amenities such as tea, coffee, soap, and shampoo were not replenished regularly and had to be requested. Aside from that, it’s a wonderful spot for a stay
Gaylene
icon-Leisure
Leisure
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

We absolutely loved our room on the 1st floor overlooking the pool. It was quiet, staff extremely helpful and so easy to walk everywhere
Garrett
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Great location and clean, although needs some maintenance
Jamie Lee
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The staff were very friendly. The rooms were lovely and clean. The sound of nothing but nature throughout the night was awesom and just a 30 second walk to the esplanade where you will find something delicious to eat.
gregory william
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Great locatiom Also very functional Very good
Robert
6.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Unfortunately didn't realise before was too late had no lift as stairs where an issue, in fairness was offered a ground floor studio room. Room was clean and tidy but could do with refurbishment
Catherine Jo
icon-Leisure
Leisure
4.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

This property is very outdated. It is not clean. The doors and windows had cracks for critters to get in. There is no housekeeping services to clean the room after each night.Small little details, like the garbage can you had to touch to open, It definitely took away from Experience I was hoping for. In addition when I went to check in during normal office hours, the office manager came out and talk to me, but he referred me to the instructions as if I were a late check-in and I had to read how to get to my room. It was a little awkward. Also, when I had my early check out, I had to pick up the phone to call him to check out and it was very strange to me. I felt like I was bothering him. The lampshade had cobwebs. The shower was inside a jacuzzi tub, very odd. The windowsills were filthy. You can hear your neighbors. The pool and jacuzzi were very dirty as well. All that being said, Palm Cove is a very exclusive area and I would highly recommend staying in this area compared to Cairns, which is very touristy. I am guessing this property gets away with their prices since the area is so premium. In the end, I would not stay at this property. It is definitely not worth the price!
Read More
Vanessa
icon-with Partner
with Partner
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

We had a lovely big room , bed , balcony with a kitchen , we didn’t have a view , we went swimming , did yoga Saturday morning on the beach and went to the Palm cove market Sunday . A lovely weekend away
Peter
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Very pleasant
Janine
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Well appointed appartments- very comfortable, central to everything. Will definitely return!
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Very clean and well run. Helpful staff, great location with everything you need. Would stay again and recommend to others 5*
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 The Reef Retreat

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 527 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Reef Retreat

Number of reviews per page
20
40
Top reviews
Lesley
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All great.
Leigh
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a fantastic stay. Would highly recommend it.
Bibhu
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Place was clean and nice. The host is a poor communicator and bordering rude. No clear directions for an after hour checkin. Didn't pick 10 calls. Had to hunt down their residence to get into the apartment.
Glenn
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good size room and great location as everything is close. The staff are great and have good knowledge of the area. Definitely a good base to explore the region and reasonably priced.
Kaye
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good basic accommodation in a nice complex. I lot of the decor looked like it was new - so nice upkeep.
Alison
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Beautiful accommodation with everything you need in a gorgeous location. Really appreciated the 2 bedroom 2 bathroom setup which allowed us to have the space and privacy we needed
vito
icon-with Partner
with Partner
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

It was dated
Linda E
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

We were on the roadside-- but still very quiet. Parking off street available but we parked on the road as it was closer to our unit. Loved the indoor/ outdoor living. Coffee on room available. 5 minute walk to the beach, cafes and restaurants. Very safe town and very friendly. We used the pool and hottub daily. Jim waa very pleasant and helped us plan our day trip up to Daintree and the young fellow that works there suggested the croc tour-- which was AMAZING!! Bed was made up 1x (we were there 5 nights) which was fine, new towels were given 2x during our stay. We also asked for new pool towels which we recieved at the front desk and also asked for an extra umbrella--just a 'little' rain fell! Loved Palm Cove and thanks expedia for the $35 gift cert. to one of the restaurants.
Read More
Raelene
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff were supportive and accommodating. We enjoyed our stay.
siddharth
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

A lovely place to stay with beautiful surroundings. However, the service was somewhat limited — amenities such as tea, coffee, soap, and shampoo were not replenished regularly and had to be requested. Aside from that, it’s a wonderful spot for a stay
Gaylene
icon-Leisure
Leisure
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

We absolutely loved our room on the 1st floor overlooking the pool. It was quiet, staff extremely helpful and so easy to walk everywhere
Garrett
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Great location and clean, although needs some maintenance
Jamie Lee
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The staff were very friendly. The rooms were lovely and clean. The sound of nothing but nature throughout the night was awesom and just a 30 second walk to the esplanade where you will find something delicious to eat.
gregory william
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Great locatiom Also very functional Very good
Robert
6.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Unfortunately didn't realise before was too late had no lift as stairs where an issue, in fairness was offered a ground floor studio room. Room was clean and tidy but could do with refurbishment
Catherine Jo
icon-Leisure
Leisure
4.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

This property is very outdated. It is not clean. The doors and windows had cracks for critters to get in. There is no housekeeping services to clean the room after each night.Small little details, like the garbage can you had to touch to open, It definitely took away from Experience I was hoping for. In addition when I went to check in during normal office hours, the office manager came out and talk to me, but he referred me to the instructions as if I were a late check-in and I had to read how to get to my room. It was a little awkward. Also, when I had my early check out, I had to pick up the phone to call him to check out and it was very strange to me. I felt like I was bothering him. The lampshade had cobwebs. The shower was inside a jacuzzi tub, very odd. The windowsills were filthy. You can hear your neighbors. The pool and jacuzzi were very dirty as well. All that being said, Palm Cove is a very exclusive area and I would highly recommend staying in this area compared to Cairns, which is very touristy. I am guessing this property gets away with their prices since the area is so premium. In the end, I would not stay at this property. It is definitely not worth the price!
Read More
Vanessa
icon-with Partner
with Partner
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

We had a lovely big room , bed , balcony with a kitchen , we didn’t have a view , we went swimming , did yoga Saturday morning on the beach and went to the Palm cove market Sunday . A lovely weekend away
Peter
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Very pleasant
Janine
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Well appointed appartments- very comfortable, central to everything. Will definitely return!
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Very clean and well run. Helpful staff, great location with everything you need. Would stay again and recommend to others 5*
Number of reviews per page
20
40