White Lace Motor Inn

Disabled room great for my 91yr okd mother. Parking right outside the door.

Close to everything. Clean basic room with comfy bed. Man at reception was very patient and helpful.

Old but clean and tidy

Was fair value for the area and age of the facility

It was good and close to everything

Check-in was quick and friendly, room clean though a little dated. Value for money We will definitely consider staying here next time we are in mackay.

Bed was uncomfortable

Carpet and interior very old and outdated. Shower taps didn’t stop dripping all night.

The room was lovely and clean. The bed was extremely comfortable and relaxing. Check in was easy and friendly. I will be staying here again.

Not to bad

Good location but very noisy an property could do with refurbishment

I arrived at 12pm and the reception was unmanned so I rang the number on the door and the man said, yeah mate someone will be back in an hour! (Which Hotel or Motel closes during the day for lunch). So that’s the first issue. The man was very short and sharp with greeting me when I came back and made a major point that breakfast is closed at 8:30AM sharp. I got to the room after taking a while to find it coz all the signage has come off and I sat on the bed and it collapsed. I looked underneath and the two end wheels had clearly come out but no one bothered to put them back in. They were just shoved under the bed. I then heard this vibrating noise every 30 seconds to a minute and it was annoying so I complained about that and advised him of the bed and he says, oh **** No mention of changing rooms or fixing it. He said, Monday morning we will attend to it. I then contacted Hotels.com and asked what can I do about a refund or get a free night the next night. They contacted him and he was obviously having a bad day and he came over, knocked on the door, Told me to leave the property and I had 15 minutes to get out. He was looking around the room for the key and snatched it off me and stormed off. I tried to reason with him but he was not having anything to do with it. I don’t recommend to stay in the White Lace. Extremely bad service and rooms and just a bit of a joke.

Didn’t serve Breakfast after being mention that it’s including stay.

The rooms are vey dated and need renovating badly. The free breakfast was terrible all the cereals were stale.

Unfortunately had car trouble & didn’t get there

Property was very dusty and also had hairs in the bathroom from the previous clients Room smelt very musty

Property has character

Room wasn’t as clean as it should be bed linen didn’t fit the entire bed only came up half way so only the body was only on half mattress Aircon very dirty not cleaned Mould on the door and hinges

Omg , we stayed in number 27 ,paid for a double bed and queen , then person next door was screaming cause kids were playing the game knocking and run omg, the the reception manager was abrupt and bid rude , however room clean establishment little bit run down , felt unsafe

Staff member pleasant. Room conditions poor - no smoke alarm (found alarm cover in cupboard), servery bench repairs not finished and door handles missing, black hair in bottom drawer of vanity (my hair is blonde), vanity plug damaged and constant hum in room (unable to locate)