Excellent stay overall. We stayed in the top floor (duplex). Everything we could need in a room, absolutely gorgeous, clean and minimal. Keep in mind this is not a traditional hotel. I did message the hotel beforehand through multiple platforms and never received a single response. Communication is not great if you need something outside of the welcome email. There is no front desk and we never saw another person the entire time. No elevator. Still an excellent 5 star stay, just be aware of the situation. Great walkable area.
I want to say I have the BEST HOST ever during my stay in Brussels! Both Sebastian (the main host) and Nadia were amazing, caring and responsive to meet or go beyond measure to help with all our needs, especially during the time we dealt with the airlines about our baggage delay. It was frustrating and devastating without our luggage when we arrived to the guesthouse. But Sebastian was kind enough to cook us a great breakfast to cheer us up and always follow up for what we need. And I want to give a special thanks to Nadia, who is a substitute host while Sebastian was away. She is an owner from the store located across the guesthouse called Les Savons De Lyna (do check out her store when you have time). She is extremely nice and helpful as well. She cooked and prepared great breakfast and helped us to receive the baggage while we were away. In a nutshell, I will rate 5 stars for my overall staying experience. Service is superb. Breakfast is great, Room is clean and bright, location is good. Basically you can’t go with La Maison Haute and we highly recommend it!
We definitely will stay here again when you come back to Brussels!
Brillant hotel and the owner could not have been more welcoming or helpfully. From the lovely arrival to making breakfast early so we could make our flight, all round great service