Lockport Hotel

The proprty is in the middle of changing to a hilton spark. The lobby is a mess. Debris on the carpets both upon arrival and departure. Our towels had stains the floors although new had scunge on them. But when rubbed didnt come off.. no garbage can in the room. The walls are way too thin. Could hear the guy next door zipping and unzipping his luggage at 5 a.m. my husband also could hear him brushing his teeth and gagging on his toothbrush. I don't understand why we even had to be next to him.Since there is virtually no one else staying there. The staff was extremely friendly however.

They are mid renovation so the property is very dusty and obviously being remodeled. There’s equipment everywhere and my “newly renovated” room was filthy and lacking accommodations.

The hotel is under renovations- but they don’t mention that. The construction materials are in the hallways. The place is dusty, disorganized and unfinished. The room had no heat. It was freezing. Avoid this place!

We came during the hotel’s renovation which was not mentioned when we booked our stay. The construction materials are all over the hallway. Our room is all the way at the end. There was no cart to use for our things and luggage. The parking lot at the back, close to our room hasn’t been plowed and the curb is so icy which make it not safe to walk on. And nobody really plowed the snow during our stay until we left on Monday morning. We were there since Friday night. We didn’t get any discount for all the inconveniences.

Love all the staff . Always there to help and make your stay like you were at home . Thank you all. For making my family and I a wonderful stay at your beautiful hotel

The worst hotel I ever seen at the front desk called me a racist and after I drove eight hours to stay at a hotel, me and my son were desperately tired and the lady was telling me no you’re not gonna stay here because I asked her if everything was OK because she was unfriendly and fighting and screaming at a coworker very nasty lady. She should be put away behind bars.

The place was under renovation so there was construction noise. The walls were very thin and we could hear other guests' conversations and TVs. We heard every time someone opened or closed a door, which was a problem late at night and early in the morning. There were no lockers for holding luggage before check-in or after check-out, but staff reluctantly agreed to keep it for us as a one-time courtesy behind the front desk. The positive thing was that the bed was very comfortable.

Their breakfast ended 45 min early, which disappointed me. The front desk staff was friendly and overall a good value for the money.

Hotel was under renovation when I got there, which I didn't knowvqhen I booked. Changing hotels was not an option, as it was family weekend at my sons school. Hallways were littered with construction debris as was the parking lot. Got some kind of tar paper on my tire, which made it sound like I was getting a flat. Walls were paper thin and I had the pleasure of being within ear shot of work being done even though it was the weekend. Could hear the guys sing and bicker. Heard a couple, who sounded liked they live there hold a conversation in great detail through the walls during the evening. Music blasting till late at night. If construction was to be done while peolple are staying, then it should be in a different part of the hotel then they they place customers. Room itself was fine, bed was comfortable.

The pool had too much chlorine plus it was oily. The hallways smelled bad and theres hardly any cameras anyone can walk in thru the side doora aince theyre not locked.

Very nice property. Easy to find after a long travel day. Staff very welcoming and friendly. Room spacious and very clean.

Well there was an incidental charge of $150.00 that you are charged at checkin and refunded on check out to your card kinda high seeing most places holiday inn, Hilton, Marriott, only hold $100.00 the staff was very friendly and helpful. It is still under renovation but overall it’s a new I would say it’s a nice place to stay for the price compared to 200 for most other places I would stay again

Solid place to stop for the night

The hotel is remodeling but is clean. The bed was soft and the room was big. Employees were friendly and helpful

Management very helpful and hospitable. Perfect for our weekend getaway.

I booked this pet friendly room based on some reviews and pictures. Big mistake. When booking online, I reserved anticipating the need for a pet friendly room. Upon arrival, the hotel looked as if was permanently closed. My first thought was, please don't let that be our hotel. It was, evidently they are under construction for a remodel. We were not notified of this. Got inside and had to walk around for several minutes, yelling, "hello!" to find someone to help. Ironically the lady who came to help, opted to answer the phone first, and was rolling her eyes while being extremely rude to the person on the other end. She checked us in, we went to check out our room and were greeted by the smell of urine. We checked the room out, while there wasnt any evidence of bedbugs on the mattress, they were very yellow and stained. We went to check out the pool and other common areas, not being able to access the pool, our key cards weren't working, we peeked in the window to see cloudy water and lots of black sentiment in the pool. On the way through the lobby the clerk stopped us and said that we were going to have to pay an additional fee per night because we had our pet, I had already made that arrangement for the pet when I booked. We ended up leaving, but not after being told that we would still be charged for the night, even though we had been there less than 30 minutes and the the hotel was basically empty. Here we are 5 days later and no refund at all.

Desk attendants were very nice and the rooms were fine, understanding that the hotel is going through renovations/construction and conversion to be a Hilton. Breakfasts are pretty minimal as far as selection, but better than nothing. The hotel housed several people that were displaced by a fire and lost their home. That impressed me greatly that someone involved had a heart.

The rooms were very clean but the property needs to be updated

front disk individual was outstanding

There were some construction that hasn’t been completed yet but it wasn’t bad. We did t experience any noise from it. Some things and furniture were outdated but they are renovated the some of the rooms. The staff was wonderful and very helpful.