Brookstreet

I would stay here again. The bed was so comfortable, the shower was beautiful and the room was great.

I liked the swimming pools indoor and outdoor plus jacuzzi was nice and hot..my kids really had a blast..only thing is it was always pretty packed. It felt like we were at a mall most of the time with multiple families and people everywhere. Every time of the day.. Easy access and restaurants close by we went to chik fil a and it was 10 min drive. Parking is an added fee. Rooms are clean and comfortable. Breakfast not included.

Great property and an excellent option for folks staying in the West side of Ottawa!

Great location for a golf round and to many events in the area like concerts and diwntown

Our room was extremely clean and the bed was very comfortable. The staff was very friendly. Overall excellent stay!

Les chambres sont propre.

The hotel and property are very nice, and the room was clean and spacious. The jazz bar with live music was also excellent. Unfortunately, the reception service was very disappointing. The staff was unfriendly and not helpful. We booked a standard room with two queen beds and requested an extra bed, but were told it was not allowed due to fire regulations - something that was not mentioned during booking. We also could not upgrade because we booked through a third party. Unfortunately, even simple requests were handled very slowly and required multiple follow-ups. The poor customer service left a negative impression and affected our overall stay at the hotel.

Was perfect!

I paid more then reserving at the hotel. My employer will not pay the difference of 15 $ a day.

Not sure why it wouldn’t be mentioned that there was active construction going on in the hotel, which effected the amenities we planned on using. The room was clean and the staff were alright. Didn’t get to try out the pool as we left out of frustration due to the loud construction going on. The spas hours were reduced because of the construction, one of the main reasons we chose to stay at brook street was the spa. The breakfast was overpriced for what it is. When checking out we were not even asked how our stay was, a first for us. Won’t be back.

We had a noise issue with the HVAC system which we noticed after midnight on the first night of a 2 night stay. It was very late so we put up with it. The next morning we informed the front desk and they said someone would look into it. The 2nd night it was the same. We basically couldn't sleep properly for 2 nights because of a clicking noise in the HVAC ducting. At checkout we referenced it with the lady on duty. She seemed disinterested and didn't acknowledge our concerns. Don't like to complain, but a good night's sleep is what you're most hoping for in a hotel room. Probably just unlucky!

The hotel was nice, but our room felt stuffy. It might have been because we were on the top floor.

Le gym était fermé à ma grande déception, mais j’ai profité pour faire une course dans les environs

Lovely, comfortable hotel, wonderful staff, good food, gorgeous golf course and pool.

The room was amazing except for the lighting. Please, why so dark? I couldn’t see into the safe to make sure my belongings were out without the flashlight on my phone. Curtains had to be opened all the way for natural light otherwise the room was dark. The lights that existed were very dull. Only 1 drawer but a decent closet. When staying for several days we need drawers!!! Overall the room was huge and very nice. Also, it would be nice if the bar was open past 11:00 pm on a Saturday.

Beautiful property on Marshes golf course. Starbucks, Jazz bar, Spa, nice staff, it was a delightful stay!

I accidentally booked the room and no regrets my kids loved the options of pools and the restaurant is in the hotel. Friendly staff

I'm still waiting for the refund of the $200 they made me pay extra.

Room was very clean. We enjoyed our stay.

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