Hôtel Chicoutimi

Wow

Stayed two nights great view clean rooms

J'ai reçu un bon service. La chambre et les espaces communs sont beaux et propres.

Moderne, propre. On y retournera.

Un beau séjour. Le lit qui se rétracte dans le mur par contre est trop haut et difficile à monter ou descendre dedans du aux barres de métal de chaque côté pour le système mécanique. Aussi espace entre le mur et le lit trop serré. À part ça le séjour était parfait.

Le staff vraiment accueillant et gentil

Un accueil chaleureux, une grande chambre très propre, excellent lit et petit déjeuner décadent...

Extremely disappointed and management staff are not engaging and unhelpful. Definitely not recommending it at all. Will surely not do business with them ever again.

Everything was perfect from our arrival to our departure. Friendly welcome and all the staff is very helpful and professional.

Superbe sejour chambre extraordinaire merci pour le upgrade!

Super accueil !

spotless! clean! staff very wonderfull!

When we arrived, the gentleman who checked us in was very cold and unwelcoming. He simply stood behind an iPad to process our check-in with no real interaction or effort to make us feel welcome. When we were given our room information, the mobile app required to open the door would not work. I went back down to explain the issue, and he dismissed it by saying I was holding my phone incorrectly. After trying again with no success, my mother had to call reception. Someone finally arrived with manual key cards, this whole thing took about 20 minutes, standing outside our room with our luggage. After a seven-hour drive, this was extremely frustrating and not the experience we expected. The room itself was very clean and comfortable. Small details like handles on the cabinets and drawers would have been appreciated, but overall the room was fine. The following evening, when we returned after being out all day, a different receptionist was working. She was much more welcoming and pleasant. Unfortunately, our key cards once again did not work. We tried calling reception with no answer. I had to go downstairs to look for assistance, but no one was there. Shortly after, my mother called to say the receptionist had just gone upstairs to deliver towels we had requested. Between the lack of available staff and the unreliable door-entry system, the experience became far too inconvenient. For these reasons, we would not choose to stay there again.

Good value for the money. Good service too.

Très décevant pour le prix. Aucun stationnement disponible et dormir sur un divan lit, j’aurais du aller chez une amie au moins ça aurait été gratuit

Staff at the réception was not very helpful. Asked if we could have the room early and she just said it is written on the site that the check in is at 16:00 specially for costumer’s that book tru Hotel.com so it’s at 16:00. She tells us that we could pay for extra time but didn’t not offer. Mattress are hard and the bed very high. She let us know couple of time that we booked tru Hotel.com

Le lit était très inconfortable et la chambre très petite. Très déçu

Super service de toute l'équipe.

Everything was great. Great room, great view, great staff…very pleasant stay!

Very clean, comfortable and large room in a great location