Velvet Stays – Entertainment District

Nice

Really happy with the stay! Beautiful apartment, great support and good location.

Check in is a little strange - in fact it's nonexistent. Read the email instructions. Online/email support is very good.

Great communication! When we needed more towels and toilet paper, we asked and it was delivered promptly.

Great location - easy to get to downtown attractions - needs some improvement for same day registration - would give 4.6/5.

The couch had bugs and ended up with about 25 bites.

Location was superb. Setting up the information to actual enter the building was harsh, receiving the information was worse. We left our car in an alleyway in the dark trying to reach someone to advise us of our parking space. I believe this email reached us about 8 PM after check-in.

Stayed here for 3-nights on a business trip, the check-in process was emailed to me prior to my arrival and it was a quick and seamless experience. The apartment itself is in a new, clean and private building with around the clock security. The apartment was clean and has the basic necessities in the kitchen and living areas. I did have some issues like the shower curtain being ripped, no coffee for the coffeemaker, an LED bulb in a dimmer which cause the light to flicker and a missing bulb in the bedside lamp. I emailed the property owners and they quickly sent someone to fix these issues. The area is great, close to everything you'd ever need and the view from the 36th-floor was amazing.

When we call for service, we cannot leave a message and 1 time out of 4 someone answers. When sending an email, we are lucky if we get a reply. We waited 2 hours to get the parking key, never got it, had to pay 20$ elsewhere for those 2 hours and they charged us 25$ for parking. We only got to the parking via the security desk who also tried to reach them without success.

The stay started out fine. Then the bathroom ceiling started leaking dirty water everywhere. I called to let them know (saving them thousands of dollars in damage that would have happened if the unit were vacant), and they sent someone to fix it while my family and I were at a wedding. They promised to let me know when the work was completed, which they did not. In fact, that was the last communication of any kind that I received from them. I returned late that night, kids asleep, to find several huge fans and dehumidifiers running, furniture moved, holes in walls, the bathroom full of dirt and debris, etc. Despite the terrible experience, absolutely nothing has been done by Veeds to make this right. I can understand that a leak can happen. But to not acknowledge in any way the problem this caused for my family, and in fact cut off all communication as soon as I asked what they planned to do for me, is horrendous service. Note that the staff at Hotels.com were much better, and did offer a small credit toward my next stay.

After my 4 PM check in. I spent 2 hours on the phone trying to get TV to work. To no avail. Then a half hour to wait on text/ call to find out they were sending out a tec in the morning. I only rented it for one night so it didn't do me any DAM good.

It was an awesome condo great area to stay as well would definitely stay there again if I had to grab a place to stay in toronto for the night

Terrific condo in a great location. Comfortable and clean. Check in was easy. Lacked some toiletries and we had to ask for the tv to be activated and wifi access, as no instructions were in the room, but they attended to our requests fairly promptly. Overall, a good stay.

The location and rooms were excellent. We would stay again. Unfortunately the keys to the parking garage were not in the room so we had to pay to park a couple of blocks away.

Great location, Large 2-bedroom apartment, Clear check in and check out instructions

The property is cheaply constructed and the rental was extremely disappointing. Here are a few of the issues: - Door handles are falling off - 1of 3 elevators was out of service, one other one had doors that wouldn’t open sometimes - the apartment was tidied....not cleaned. There was a film of scum on everything, Red mould in showers, dust and dirt in corners, walls were marked up and damaged, glassware and flatware put away but filmy - the sink was clogged and nobody fixed during our stay. Apparently a cleaning crew came and put drain-o down the drain....they left it clogged with residue up the sides. I was instructed to put more drain-o in it....there was none in the apartment. - the dishwasher had 2 inches of water in it...it was also clogged...nobody fixed it. - the sheets were stained - the hallways stink - one good thing...the laundry worked and proved to be quite convenient as we wanted to wash all of our clothes after staying in the apartment Will never stay with this service again.

We were given a different property than we booked. The actual suite we got was a lot smaller than the one pictured and did not come with a balcony. We also didn’t get blackout curtains or tempurpedics mattress as promised in the listing.

The place was very nice very good price for downtown Toronto the only thing i did not like is that there was no parking avalable we had to find our own parking and we arrived late at night and don't know Toronto so that was a little stressfull and we were told when we arrived that we did not have parking space,like what the heck man NO PARKING?, this was not a hotel so you don't have hotel service. I have to give a good 7 1/2 except that everything was perfect staying downtown Toronto in a nice clean condo WOW! I would do it again but next time i would make sure there is a parking spot reserved. Louis

Great view, very clean, the apartment is smaller than the pictures, overall great place to stay

Property advertised at 150$ on Expedia, Ended up being over 260$ / night with all hidden fees. I have yet to receive an invoice for my stay. They basically charged more than expected on my credit card. Internet was not working and Veeds support staff was just not keeping it's promises of following up or fixing the issue. They somewhat fixed Internet after almost a full day of back and forth. I truly believe there is much better amenities in this area for the price.