Four Points by Sheraton Shenzhen

Excellent staff. Very helpful

Breakfast and Asian Buffet is great for value of money

Close to the train, they offer a free shuttle to the train station, didn’t use it but it is nice to know. The property is a bit outdated but clean.

Clean room big, and the breakfast has a lot of selection

Yes

Its a great hotel to stay in.. definitely recommended

Hotel room was not very clean with stain on sheets carpets and curtains. The bathroom fixtures were loose and the hotel overall is in need of a refurb. The room also had a smell of tobacco. Breakfast was good, lots of choice.

Place was quite dated and janky. Black Mold in the bathroom. Carpets were not clean. Wifi was super slow. shower curtain broke off and fell a day before I was leaving. One of the lamp plugs was broken with wires exposed and was live. Luckily I noticed it and unplugged it. Reception desk barely spoke any english (Yes I know I was in another country, but if it's a sheraton name and they're catering to foreign visitors, they should have at least a couple people that understand the language). Translation apps were hard to use for specific questions. Had to figure it out myself. staff was all young kids (Teenagers, or barely in their 20s and had no idea what I was asking for). There was only one guy named Bruce that was helpful, but I was on my own when he was not working. Other than breakfast, the food was not good at all. The lobby restaurant had limited options. It's far away from other food choices and unless you understand the language, the food delivery app was impossible to use. hotel is not located in any walkable area so you had to take a 15 min taxi ride to get to any major populated areas.

Comfortable

Not a good variety of restaurants in the area, very limited to local Chinese foods only

room is OK

The room is old but comfortable

Great experience! The staff are amiable,the room is clean the over all facility is presentable and it’s near Hongkong Border. We are satisfied with our stay.

Older property. Needs real renovation. Very nice staff. They sort of speak English, but really try to be helpful.

good for a business trip

Late checkout available.

Overall Good

Great service

A bit far away from subway.

Hotel property location are safe, quiet and shuttle bus to transit station. Very nice breakfast if you purchase with your reservation