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8.8
/10
Very Good
46 reviews
In the Area
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No. 1288 Lujiazui Ring Road, Lujiazui, Pudong, Shanghai, China, 200120

Main Facilities

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Restaurant
Elevator
Grand Kempinski Hotel Shanghai is located in area / city Lujiazui.
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What's around Grand Kempinski Hotel Shanghai

No. 1288 Lujiazui Ring Road, Lujiazui, Pudong, Shanghai, China, 200120
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Location


Grand Kempinski Hotel Shanghai is located in area / city Lujiazui.

About Grand Kempinski Hotel Shanghai

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

Savor your favorite dishes with special cuisines from Grand Kempinski Hotel Shanghai exclusively for you.

Grand Kempinski Hotel Shanghai is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Grand Kempinski Hotel Shanghai.

All facilities in Grand Kempinski Hotel Shanghai

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Hotel Services

  • Concierge
  • Multilingual staff
  • Wedding service
  • Express check-out
  • Money changer
  • Laundry service

Public Facilities

  • Elevator
  • Restaurant
  • Room service
  • Others

Things to Do

  • Sauna
  • Hot tub

Food and Drinks

  • Cafe
  • Bar

Connectivity

  • INTERNATIONAL_CALL

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Grand Kempinski Hotel Shanghai

Important Note
  • Fee for buffet breakfast: approximately CNY 208 for adults and CNY 104 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 100-percent of room rate for check-in between noon and 6:00 PM
  • Rollaway bed fee: CNY 350 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • A swimming cap is mandatory in the swimming pool.

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

The following facilities or services will be unavailable from January 6 2025 to January 17 2025 (dates subject to change):
  • Swimming pool

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Grand Kempinski Hotel Shanghai
686
Number of floors in Grand Kempinski Hotel Shanghai
30
Another facilities in Grand Kempinski Hotel Shanghai
Concierge, Multilingual staff, Wedding service, Express check-out, Money changer

Frequently asked question in Grand Kempinski Hotel Shanghai

What are available facilities at Grand Kempinski Hotel Shanghai?
There are top facilites at Grand Kempinski Hotel Shanghai such as Restaurant, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Kempinski Hotel Shanghai?
The standard check-in time at Grand Kempinski Hotel Shanghai is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Grand Kempinski Hotel Shanghai?
Grand Kempinski Hotel Shanghai is a 5.0-star hotel.
How many floors does Grand Kempinski Hotel Shanghai have?
Grand Kempinski Hotel Shanghai has 30 floors.
How many rooms are available at Grand Kempinski Hotel Shanghai?
Grand Kempinski Hotel Shanghai has 686 rooms in total.
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More Reviews from Other Guests in Grand Kempinski Hotel Shanghai

8.8
Very Good
From 46 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.7

Meal

8.4

Location

9.0

Service and Facilites

8.7

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Traveler Reviews Grand Kempinski Hotel Shanghai

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.1
/10
Reviewed 19 week(s) ago
They pushed me to upgrade to a Suite River view with almost double the price since they couldn't provide me the room for early check-in. The jacuzzi in the suite was never working. They asked many people to come and fix it, but no one could.
Find this review helpful?
TIMOTHY A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
The hotel is good, staff is friendly… great experience
Find this review helpful?
G***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 66 week(s) ago
The location is in a row of pearl towers. Everything is clean. The food is very delicious, especially the pork loin. The service is okay, only some staff can't speak English well.
Translated by Google Icon
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Find this review helpful?
Profile Picture
Purwantoko M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 84 week(s) ago
Nice hotel and location is very good
Find this review helpful?
K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 114 week(s) ago
Don't get me wrong, this hotel is perfect. The views, the location, the comfort. But the rules for the deposit were very shady. Be careful; even after paying 100% for the hotel, you will be asked for a deposit of 4,900 CNY (IDR 11 million)! Yes, you heard that right, 4,900 CNY! They are trying to rip me off! As a foreigner in China, I felt very uncomfortable. I spoke to the receptionist, asking if this was really the rule and what it was for. He clearly couldn't give me an answer and then tried to ask for a 2,000 CNY deposit instead. Terrible customer service. Be aware and beware.
Read More
+4
2 people find it helpful
ONG CINDY
icon-origin-TRAVELOKA
6.6
/10
Reviewed 136 week(s) ago
环境,地理位置都很好,离东方明珠很近,江景房很棒,但是对于服务水准还有提升空间,某天晚上我们房间接到投诉说是夜深了我们房间电视声很大,前前后后还是好几个电话,还有大堂经理的深夜到访,用让我不是很舒服的眼神搜索房间内,很肯定的被告诉他在门口亲耳听见我们房间传出的“嘣嘣嘣的” 声音 ,我们也纳闷哪里来的声音,怎么就这么肯定是我们房间呢? 为了维护客人的安静和休息真的算是很尽力,几番努力才能被送来真正大堂经理的名片,感谢酒店给到的服务。
3 people find it helpful
Poonavit S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 138 week(s) ago
Convenient travel, peaceful, no hassle.
Translated by Google Icon
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3 people find it helpful
Sylvia T.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 386 week(s) ago
I had a great stay. The view from my room was stunning!
4 people find it helpful
Evy A. H.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 397 week(s) ago
Nice view, close to shanghai tv tower, clean, huge room. Very recommended.....
4 people find it helpful
Charles L.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 402 week(s) ago
The hotel is very convenient for us as family traveler. Near the metro station (Lujiazui station). So basically you can go everywhere in Shanghai from the hotel. The breakfast was very good, they're starting earlier at 6am which usually other hotel opened at 6.30am. The room (deluxe) was spacious, although the cabinet a little bit old. But we enjoyed our stay at the grand kempinski shanghai. We definitely will go back there.
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3 people find it helpful
VINCENSIUS Y. L. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 408 week(s) ago
Good place and good service. The breakfast also good, many option about meal. Near from Pearl TV Tower. Overall is good.
2 people find it helpful
Felicianna Y. Y.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 436 week(s) ago
Fabulous view from deluxe bund... eye catching. Excellent room more than expected. Near Pearl Tower and Shanghai Ocean. Not too far from mrt exit2. Next building in DBS there is Family Mart and some food. Find good view also from fitness centre or whirpool or pool.
Find this review helpful?
Intan Widjaja
icon-origin-TRAVELOKA
9.7
/10
Reviewed 439 week(s) ago
A very nice hotel, service was good. shopping mall and sight seeing was nearly.
Find this review helpful?
JUMIN
icon-origin-TRAVELOKA
9.1
/10
Reviewed 456 week(s) ago
Every things is worth the price. if I could I will come back again
1 people find it helpful
TRAN L. X. N.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 479 week(s) ago
Hotel clean, nice view and very comfortable
Translated by Google Icon
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Find this review helpful?
Profile Picture
Indra D.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 486 week(s) ago
great location, close to metro station Liujiazui, about 8-10 minute walk, wealth bund, pearl tower, shanghai aquarium, "sightseeing bus" stop. nice pool view on 30th floor
3 people find it helpful
Intan W.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 490 week(s) ago
good hotel and good location for sightseeing and also the shopping mall on super brand mall. hotel was clean, breakfast was complete. Service was good.
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Number of reviews per page
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Others 4 Grand Kempinski Hotel Shanghai

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 46 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.7

Meal

8.4

Location

9.0

Service and Facilites

8.7

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Kempinski Hotel Shanghai

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.1
/10
Reviewed 19 week(s) ago
They pushed me to upgrade to a Suite River view with almost double the price since they couldn't provide me the room for early check-in. The jacuzzi in the suite was never working. They asked many people to come and fix it, but no one could.
Find this review helpful?
TIMOTHY A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
The hotel is good, staff is friendly… great experience
Find this review helpful?
G***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 66 week(s) ago
The location is in a row of pearl towers. Everything is clean. The food is very delicious, especially the pork loin. The service is okay, only some staff can't speak English well.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Purwantoko M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 84 week(s) ago
Nice hotel and location is very good
Find this review helpful?
K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 114 week(s) ago
Don't get me wrong, this hotel is perfect. The views, the location, the comfort. But the rules for the deposit were very shady. Be careful; even after paying 100% for the hotel, you will be asked for a deposit of 4,900 CNY (IDR 11 million)! Yes, you heard that right, 4,900 CNY! They are trying to rip me off! As a foreigner in China, I felt very uncomfortable. I spoke to the receptionist, asking if this was really the rule and what it was for. He clearly couldn't give me an answer and then tried to ask for a 2,000 CNY deposit instead. Terrible customer service. Be aware and beware.
Read More
+4
2 people find it helpful
ONG CINDY
icon-origin-TRAVELOKA
6.6
/10
Reviewed 136 week(s) ago
环境,地理位置都很好,离东方明珠很近,江景房很棒,但是对于服务水准还有提升空间,某天晚上我们房间接到投诉说是夜深了我们房间电视声很大,前前后后还是好几个电话,还有大堂经理的深夜到访,用让我不是很舒服的眼神搜索房间内,很肯定的被告诉他在门口亲耳听见我们房间传出的“嘣嘣嘣的” 声音 ,我们也纳闷哪里来的声音,怎么就这么肯定是我们房间呢? 为了维护客人的安静和休息真的算是很尽力,几番努力才能被送来真正大堂经理的名片,感谢酒店给到的服务。
3 people find it helpful
Poonavit S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 138 week(s) ago
Convenient travel, peaceful, no hassle.
Translated by Google Icon
See original
3 people find it helpful
Sylvia T.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 386 week(s) ago
I had a great stay. The view from my room was stunning!
4 people find it helpful
Evy A. H.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 397 week(s) ago
Nice view, close to shanghai tv tower, clean, huge room. Very recommended.....
4 people find it helpful
Charles L.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 402 week(s) ago
The hotel is very convenient for us as family traveler. Near the metro station (Lujiazui station). So basically you can go everywhere in Shanghai from the hotel. The breakfast was very good, they're starting earlier at 6am which usually other hotel opened at 6.30am. The room (deluxe) was spacious, although the cabinet a little bit old. But we enjoyed our stay at the grand kempinski shanghai. We definitely will go back there.
Read More
3 people find it helpful
VINCENSIUS Y. L. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 408 week(s) ago
Good place and good service. The breakfast also good, many option about meal. Near from Pearl TV Tower. Overall is good.
2 people find it helpful
Felicianna Y. Y.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 436 week(s) ago
Fabulous view from deluxe bund... eye catching. Excellent room more than expected. Near Pearl Tower and Shanghai Ocean. Not too far from mrt exit2. Next building in DBS there is Family Mart and some food. Find good view also from fitness centre or whirpool or pool.
Find this review helpful?
Intan Widjaja
icon-origin-TRAVELOKA
9.7
/10
Reviewed 439 week(s) ago
A very nice hotel, service was good. shopping mall and sight seeing was nearly.
Find this review helpful?
JUMIN
icon-origin-TRAVELOKA
9.1
/10
Reviewed 456 week(s) ago
Every things is worth the price. if I could I will come back again
1 people find it helpful
TRAN L. X. N.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 479 week(s) ago
Hotel clean, nice view and very comfortable
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Indra D.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 486 week(s) ago
great location, close to metro station Liujiazui, about 8-10 minute walk, wealth bund, pearl tower, shanghai aquarium, "sightseeing bus" stop. nice pool view on 30th floor
3 people find it helpful
Intan W.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 490 week(s) ago
good hotel and good location for sightseeing and also the shopping mall on super brand mall. hotel was clean, breakfast was complete. Service was good.
Find this review helpful?
You’ve read all the top reviews.
Number of reviews per page
20
40