Guangzhou Marriott Hotel Tianhe

Good location but the hotel is quite old. They have a little bit of smell.

Great hotel great staff

The location is superb, with a mall just next to it where you can find eateries and a supermarket at the basement. Check in is at the 5th floor and it’s relatively quick though the number of counters available is rather limited. The hotel is well maintained generally but not very updated. For eg there is no USB charging points in the room at all, and the “no disturb” and “please make up room” sign is based on paper hanger at the door instead of electronic indicator as seen in many other hotels around China. Room cleanliness is ok though pillow case and towel do have faint smell of cigarette.

Excellent location for food and shopping. Swimming pool warm and cozy. Jacuzzi good. You need to bring a shower cap to swim, including males

The clean room and staff are really helpful and friendly.

The room is spotless, and the front desk staff are incredibly friendly and always willing to help.

I went to breakfast around 9:30am, and not much to eat, they are not replenishing their dishes fast enough. It remind s me of my university life, get up late and you don't get to eat.

My stay everything is good only the outside traffic very jam.

Great place to stay. In the middle of everything.

Is very expensive

Hotel is clean and up to standard. Staff is friendly and helpful. The concierge guys are helpful one of the guys help me with my Taobao cancellation due to late delivery and he followed up with me just before i leave the hotel to airport. The location is awesome with Grandview mall beside and Parc Central opposite. Will come back again when I am back to Guangzhou 👍

First time back at the GZ Marriott in around 7-8 years and honestly it was an objectively terrible stay. It’s listed as a 5 Star Hotel and the price puts it in the same bracket as other leading hotels in the city. On that basis, the rooms are old and dated. The bathroom is yellowing, the bed and sheets feel stale and not fully clean (if you’ve experienced it you know what I mean) and the furniture looks tired. The food, a really important part of the hotel experience for me, was terrible compared to other buffets at similar hotels in Guangzhou and neighbouring cities. The selection is limited and what’s there doesn’t taste great. Service wise, the front desk staff are clearly being incentivised to upsell. When I arrived, Jason, who checked me in and was introduced as the guest services manager, kept pushing me to upgrade my room. The final bill literally had a line item called “upsell”. At the restaurant, they brought the bill for my lunch and stuck it in my face to sign mid-fork. Better training is needed. This was the worst hotel experience I’ve had in China. There are several genuinely nice properties here, and service at other five star hotels is usually good. I will never stay at the GZ Marriott again. I had already booked and paid for another stay here in one week’s time, and after this experience I cancelled it. The GZ Marriott used to be good but it has deteriorated. At least Starbucks is downstairs.​​​​​​​​​​​​​​​​

Very convenient location with plenty of shopping and dining options close by

I had go wait for 2 hours before my room was ready Hotel conditions especially shower head needs improvement /refurbishment My room number was 1601

The hotel is located in a very central area however it's way to busy than we would like. The amount of crowd is overwhelming. It's not the easiest spot to be drop off by hired cars or taxi. Often times we had to be dropped off by the side of a very busy street. The room is very spacious and clean but definitely dated.

yes

All malls are across the street.

Excellent

Excellent service with an excellent location

Very good location and good service.