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Carlota Sustainable Design Hotel

Hotels
9.2
/10
Exceptional
47 reviews

What Guests Say About Their Stay

Madison

10.0
/ 10
We had an overall great stay at this hotel. The customer service was truly excellent — the staff was friendly, attentive, and went above and beyond to make us feel welcome. However, there were a couple of issues during our stay. The building uses a solar water heating system instead of gas, and unfortunately there was no hot water for one full day. We weren’t able to shower the night before or the following morning, which was inconvenient. Additionally, the walls are quite thin — when we arrived, a couple next door was arguing and it honestly sounded like they were in the room with us. That said, the staff handled everything professionally and remained amazing throughout. With a few improvements, this place would be outstanding.

Emile

10.0
/ 10
I recently stayed at Carlota in Quito, and it was one of those rare experiences where everything simply feels right. The hotel itself is stunningly beautiful—thoughtfully designed, intimate, and full of character—but what truly sets it apart is the people who run it. From the moment I arrived, the staff made me feel genuinely cared for. They’re warm, attentive, and incredibly empathetic in a way that never feels forced. I get felt like family. Whether it was helping with last‑minute logistics, offering thoughtful recommendations, or simply checking in to make sure I was comfortable, they consistently went above and beyond. It’s the kind of hospitality that stays with you. The restaurant deserves its own praise. Every meal was fantastic—fresh, creative, and beautifully prepared. It quickly became one of my favorite places to eat in the city, not just because of the food but because of the atmosphere the team creates. Carlota is the kind of hotel that elevates your entire experience of Quito. I’m leaving with wonderful memories and a lot of gratitude. I would return in a heartbeat.

Phil

10.0
/ 10
Clean and comfortable, friendly and informative staff, centrally located, great restaurant, for what more could one ask?
In the Area
See Map
Benalcázar N6-26 y Mejía, Quito, Pichincha, Ecuador, 170130

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
WiFi
Staying at Carlota Sustainable Design Hotel is a good choice when you are visiting Quito. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Carlota Sustainable Design Hotel

Benalcázar N6-26 y Mejía, Quito, Pichincha, Ecuador, 170130
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Exterior Carlota Sustainable Design Hotel
Exterior 2 Carlota Sustainable Design Hotel

Discover More About Carlota Sustainable Design Hotel

General


In Quito (Quito Historic Center)

Location


With a stay at Carlota Sustainable Design Hotel, you'll be centrally located in Quito, steps from Independence Square and Carondelet Palace. This spa hotel is 0.3 mi (0.5 km) from Catedral Metropolitana de Quito and 0.6 mi (1 km) from Basilica of the National Vow.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Independence Square - 0.2 km / 0.1 mi
Carondelet Palace - 0.2 km / 0.1 mi
Plaza Grande - 0.2 km / 0.1 mi
La Merced Church - 0.2 km / 0.1 mi
Catedral Metropolitana de Quito - 0.3 km / 0.2 mi
El Centro Cultural Metropolitano - 0.3 km / 0.2 mi
Church of San Agustin - 0.4 km / 0.2 mi
Plaza de San Francisco - 0.4 km / 0.2 mi
San Agustin Museum - 0.4 km / 0.2 mi
Church of the Society of Jesus - 0.4 km / 0.3 mi
Maria Augusta Urrutia Museum - 0.4 km / 0.3 mi
San Francisco Museum and Convent (Museo Fray Pedro Gocial) - 0.4 km / 0.3 mi
Monastery of San Francisco - 0.5 km / 0.3 mi
Museo Camilo Egas - 0.5 km / 0.3 mi
Plaza del Teatro - 0.5 km / 0.3 mi

The preferred airport for Carlota Sustainable Design Hotel is Mariscal Sucre Intl. Airport (UIO) - 41.4 km / 25.7 mi

Facilities


Pamper yourself with a visit to the spa, which offers massages. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the shuttle (surcharge), which operates within 1 kilometers.

Business Facilities


Featured amenities include a business center, express check-in, and express check-out.

Dining


Stop by Bistro for lunch, dinner, or brunch, where this restaurant specializes in Regional cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 10 AM for a fee.

Rooms


Treat yourself to a stay in one of the 12 individually decorated guestrooms, featuring heated floors and LED televisions. Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

All facilities in Carlota Sustainable Design Hotel

Entertainment Facility Carlota Sustainable Design Hotel
Entertainment Facility
Fitness Center Carlota Sustainable Design Hotel
Fitness Center
Functional Hall Carlota Sustainable Design Hotel
Functional Hall
Common Space Carlota Sustainable Design Hotel
Common Space
Exterior Carlota Sustainable Design Hotel
Exterior

Things to Do

  • Romantic proposal packages
  • Garden
  • Wine release events
  • Wine tasting room
  • Outdoor facilities
  • TV lounge
  • Spa
  • Library

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Parking
  • Coffee shop
  • Coffee/tea in lobby
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Vegetarian meal
  • Breakfast
  • Snack bar

General

  • Rooftop terrace
  • Terrace

Transportation

  • Area shuttle

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Business Facilities

  • Business facilities

Nearby Facilities

  • Gift shop

Accommodation Policy & General Information in Carlota Sustainable Design Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 05:30
Check-out:
Before 12:00

Pets

Service Animals Not Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, No rollaway/extra beds available, Cashless transactions are available, Contactless check-in is available, Essential workers only - NO, No elevators
  • Fee for full breakfast: approximately USD 12.00 per person
  • Nearby parking fee: USD 24 per day(66 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - 05:30 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Carlota Sustainable Design Hotel
12
Another facilities in Carlota Sustainable Design Hotel
Romantic proposal packages, Garden, Wine release events, Wine tasting room, Outdoor facilities

Frequently asked question in Carlota Sustainable Design Hotel

What are available facilities at Carlota Sustainable Design Hotel?
There are top facilites at Carlota Sustainable Design Hotel such as Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Carlota Sustainable Design Hotel?
The standard check-in time at Carlota Sustainable Design Hotel is starting from 14:00 - 05:30 while the latest check-out time is at Before 12:00
Does Carlota Sustainable Design Hotel provide breakfast?
Yes, Carlota Sustainable Design Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Carlota Sustainable Design Hotel?
Carlota Sustainable Design Hotel is a 4.0-star hotel.
How many rooms are available at Carlota Sustainable Design Hotel?
Carlota Sustainable Design Hotel has 12 rooms in total.
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More Reviews from Other Guests in Carlota Sustainable Design Hotel

Overall Ratings & Reviews Carlota Sustainable Design Hotel

Other sources (47)
9.2
Exceptional
From 47 reviews
Cleanliness

9.8

Room Comfort

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Carlota Sustainable Design Hotel

Number of reviews per page
20
40
Top reviews
Madison
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had an overall great stay at this hotel. The customer service was truly excellent — the staff was friendly, attentive, and went above and beyond to make us feel welcome. However, there were a couple of issues during our stay. The building uses a solar water heating system instead of gas, and unfortunately there was no hot water for one full day. We weren’t able to shower the night before or the following morning, which was inconvenient. Additionally, the walls are quite thin — when we arrived, a couple next door was arguing and it honestly sounded like they were in the room with us. That said, the staff handled everything professionally and remained amazing throughout. With a few improvements, this place would be outstanding.
Read More
Emile
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I recently stayed at Carlota in Quito, and it was one of those rare experiences where everything simply feels right. The hotel itself is stunningly beautiful—thoughtfully designed, intimate, and full of character—but what truly sets it apart is the people who run it. From the moment I arrived, the staff made me feel genuinely cared for. They’re warm, attentive, and incredibly empathetic in a way that never feels forced. I get felt like family. Whether it was helping with last‑minute logistics, offering thoughtful recommendations, or simply checking in to make sure I was comfortable, they consistently went above and beyond. It’s the kind of hospitality that stays with you. The restaurant deserves its own praise. Every meal was fantastic—fresh, creative, and beautifully prepared. It quickly became one of my favorite places to eat in the city, not just because of the food but because of the atmosphere the team creates. Carlota is the kind of hotel that elevates your entire experience of Quito. I’m leaving with wonderful memories and a lot of gratitude. I would return in a heartbeat.
Read More
Phil
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Clean and comfortable, friendly and informative staff, centrally located, great restaurant, for what more could one ask?
Fernando
icon-Leisure
Leisure
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

The hotel is located 3 blocks from the historic plaza of Quito. The area is easy to walk around and many of the sites are within 3 blocks. The room was spacious and had everything I needed. The building is restored and unique. It has a roof terrace, a set aside area to read and enjoy a beverage and the restaurant had excellent food. The rate was very reasonable and the staff is very helpful.
Read More
Mary
icon-with Partner
with Partner
10.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Lovely locations and place
Sasha
icon-with Partner
with Partner
10.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Lovely hotel in perfect location. Staff was very attentive and super friendly. The breakfast is amazing!! Make sure you uave enough time for it :) Would definitely stay there again if we were to go back to Quito.
Piotr
icon-with Partner
with Partner
10.0
/10
Reviewed 94 week(s) ago

Hotels.com verified review

This hotel is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place!
Piotr
icon-with Partner
with Partner
10.0
/10
Reviewed 94 week(s) ago

Hotels.com verified review

This plans is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place!
Rose
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

The good: It's beautiful--the outside, the lobby, the rooftop, the other common areas, the room, the bathroom. Everything. The staff is friendly and attentive. The restaurant is excellent. The bad: The walls are paper thin. Hopefully, it's not everyday that someone comes to Quito to spend their entire day and night talking on the phone, but when they do, you will be privy to those phone calls (both ends) as if you were in the room with them. So, not restful. Also, we only had hot water for the shower one of two mornings.
Read More
Susan
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Great vibe
Verified traveler
icon-with Partner
with Partner
4.0
/10
Reviewed 125 week(s) ago

Hotels.com verified review

Given this is an expensive hotel in Quito we had high expectations. Not only were we disappointed by the size of the room we had with a bathroom that was also way too small for two people, the room itself was tired and did not live up to the boutique style we were expecting. The service also was pretty terrible and resembled something you’d get in a cheap hotel. They charge for absolutely everything and there are no ‘perks’ like you’d expect with a premium hotel. We were there for New Year’s Eve and not even a complementary glass of fizz was provided to mark the occasion. Also if you’re staying in the same room we did you’ll be able to hear the music that is on repeat on the roof terrace Overall there was no real warm feeling to the hotel, it felt cold and soul-less.
Read More
Jay
icon-Leisure
Leisure
10.0
/10
Reviewed 131 week(s) ago

Expedia Group verified review

Beautiful hotel with touch of feeling of home. Staffs are very friendly. Close to Independence Square and all museums. Highly recommended for people who don’t like big crowded hotel and who appreciate good design
Samantha
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 135 week(s) ago

Expedia Group verified review

Beautiful little boutique hotel in the center of old town. It’s a charming building and sweet staff.
Doo
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 148 week(s) ago

Expedia Group verified review

Lovely boutique hotel, best to book thru hotel to get breakfast included.
Celia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

The hotel was a beautiful mix of modern and the tradition of the building. The view from the top was beautiful and the staff were so lovely.
Cecilia
icon-Business
Business
8.0
/10
Reviewed 192 week(s) ago

Expedia Group verified review

Beautiful old building, updated nicely. Wonderful hotel and restaurant staff
Mark
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 203 week(s) ago

Expedia Group verified review

This hotel is beautifully designed with cool modern rooms with high ceilings and several cozy public spaces in a turn of the century building. I could live in this hotel. The staff was incredibly attentive and friendly. We visited during a difficult time politically so it was great that the staff was extra accommodating. The hotel breakfasts and menu are delicious and the rooftop bar has great views over the historic district. The staff also upgraded us to a suite since the hotel wasn’t full and that was much appreciated and made everything extra comfortable. Thank you!
Read More
Jeffrey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 217 week(s) ago

Expedia Group verified review

Excellent staff and restaurant. Area around the hotel though is not the greatest.
Diana
icon-with Partner
with Partner
8.0
/10
Reviewed 228 week(s) ago

Hotels.com verified review

Wonderful staff, no faults here. Excellent location as well (if you are interested in sightseeing) that is just a few blocks away from the Plaza Grande, where you have the presidential palace, the cathedral, etc. We booked a room with a city view / balcony, which I don’t really think is worth the extra cost since the hotel is in front of a market / Western Union outlet. Based on what we have heard from locals, the historical center has a lot of pickpockets so just a word of caution about walking around at night.
Read More
Kristen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 230 week(s) ago

Expedia Group verified review

The staff were wonderful. The hotel was clean and the rooms were nice. Easy walk to Plaza Grande and the sights of Old Town. I definitely recommend.
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Carlota Sustainable Design Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Carlota Sustainable Design Hotel

Other sources (47)
9.2
Exceptional
From 47 reviews
Cleanliness

9.8

Room Comfort

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Carlota Sustainable Design Hotel

Number of reviews per page
20
40
Top reviews
Madison
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had an overall great stay at this hotel. The customer service was truly excellent — the staff was friendly, attentive, and went above and beyond to make us feel welcome. However, there were a couple of issues during our stay. The building uses a solar water heating system instead of gas, and unfortunately there was no hot water for one full day. We weren’t able to shower the night before or the following morning, which was inconvenient. Additionally, the walls are quite thin — when we arrived, a couple next door was arguing and it honestly sounded like they were in the room with us. That said, the staff handled everything professionally and remained amazing throughout. With a few improvements, this place would be outstanding.
Read More
Emile
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I recently stayed at Carlota in Quito, and it was one of those rare experiences where everything simply feels right. The hotel itself is stunningly beautiful—thoughtfully designed, intimate, and full of character—but what truly sets it apart is the people who run it. From the moment I arrived, the staff made me feel genuinely cared for. They’re warm, attentive, and incredibly empathetic in a way that never feels forced. I get felt like family. Whether it was helping with last‑minute logistics, offering thoughtful recommendations, or simply checking in to make sure I was comfortable, they consistently went above and beyond. It’s the kind of hospitality that stays with you. The restaurant deserves its own praise. Every meal was fantastic—fresh, creative, and beautifully prepared. It quickly became one of my favorite places to eat in the city, not just because of the food but because of the atmosphere the team creates. Carlota is the kind of hotel that elevates your entire experience of Quito. I’m leaving with wonderful memories and a lot of gratitude. I would return in a heartbeat.
Read More
Phil
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Clean and comfortable, friendly and informative staff, centrally located, great restaurant, for what more could one ask?
Fernando
icon-Leisure
Leisure
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

The hotel is located 3 blocks from the historic plaza of Quito. The area is easy to walk around and many of the sites are within 3 blocks. The room was spacious and had everything I needed. The building is restored and unique. It has a roof terrace, a set aside area to read and enjoy a beverage and the restaurant had excellent food. The rate was very reasonable and the staff is very helpful.
Read More
Mary
icon-with Partner
with Partner
10.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Lovely locations and place
Sasha
icon-with Partner
with Partner
10.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Lovely hotel in perfect location. Staff was very attentive and super friendly. The breakfast is amazing!! Make sure you uave enough time for it :) Would definitely stay there again if we were to go back to Quito.
Piotr
icon-with Partner
with Partner
10.0
/10
Reviewed 94 week(s) ago

Hotels.com verified review

This hotel is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place!
Piotr
icon-with Partner
with Partner
10.0
/10
Reviewed 94 week(s) ago

Hotels.com verified review

This plans is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place!
Rose
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

The good: It's beautiful--the outside, the lobby, the rooftop, the other common areas, the room, the bathroom. Everything. The staff is friendly and attentive. The restaurant is excellent. The bad: The walls are paper thin. Hopefully, it's not everyday that someone comes to Quito to spend their entire day and night talking on the phone, but when they do, you will be privy to those phone calls (both ends) as if you were in the room with them. So, not restful. Also, we only had hot water for the shower one of two mornings.
Read More
Susan
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Great vibe
Verified traveler
icon-with Partner
with Partner
4.0
/10
Reviewed 125 week(s) ago

Hotels.com verified review

Given this is an expensive hotel in Quito we had high expectations. Not only were we disappointed by the size of the room we had with a bathroom that was also way too small for two people, the room itself was tired and did not live up to the boutique style we were expecting. The service also was pretty terrible and resembled something you’d get in a cheap hotel. They charge for absolutely everything and there are no ‘perks’ like you’d expect with a premium hotel. We were there for New Year’s Eve and not even a complementary glass of fizz was provided to mark the occasion. Also if you’re staying in the same room we did you’ll be able to hear the music that is on repeat on the roof terrace Overall there was no real warm feeling to the hotel, it felt cold and soul-less.
Read More
Jay
icon-Leisure
Leisure
10.0
/10
Reviewed 131 week(s) ago

Expedia Group verified review

Beautiful hotel with touch of feeling of home. Staffs are very friendly. Close to Independence Square and all museums. Highly recommended for people who don’t like big crowded hotel and who appreciate good design
Samantha
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 135 week(s) ago

Expedia Group verified review

Beautiful little boutique hotel in the center of old town. It’s a charming building and sweet staff.
Doo
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 148 week(s) ago

Expedia Group verified review

Lovely boutique hotel, best to book thru hotel to get breakfast included.
Celia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

The hotel was a beautiful mix of modern and the tradition of the building. The view from the top was beautiful and the staff were so lovely.
Cecilia
icon-Business
Business
8.0
/10
Reviewed 192 week(s) ago

Expedia Group verified review

Beautiful old building, updated nicely. Wonderful hotel and restaurant staff
Mark
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 203 week(s) ago

Expedia Group verified review

This hotel is beautifully designed with cool modern rooms with high ceilings and several cozy public spaces in a turn of the century building. I could live in this hotel. The staff was incredibly attentive and friendly. We visited during a difficult time politically so it was great that the staff was extra accommodating. The hotel breakfasts and menu are delicious and the rooftop bar has great views over the historic district. The staff also upgraded us to a suite since the hotel wasn’t full and that was much appreciated and made everything extra comfortable. Thank you!
Read More
Jeffrey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 217 week(s) ago

Expedia Group verified review

Excellent staff and restaurant. Area around the hotel though is not the greatest.
Diana
icon-with Partner
with Partner
8.0
/10
Reviewed 228 week(s) ago

Hotels.com verified review

Wonderful staff, no faults here. Excellent location as well (if you are interested in sightseeing) that is just a few blocks away from the Plaza Grande, where you have the presidential palace, the cathedral, etc. We booked a room with a city view / balcony, which I don’t really think is worth the extra cost since the hotel is in front of a market / Western Union outlet. Based on what we have heard from locals, the historical center has a lot of pickpockets so just a word of caution about walking around at night.
Read More
Kristen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 230 week(s) ago

Expedia Group verified review

The staff were wonderful. The hotel was clean and the rooms were nice. Easy walk to Plaza Grande and the sights of Old Town. I definitely recommend.
Number of reviews per page
20
40