Intercontinental Cairo Semiramis by IHG

My stay at the Semiramis InterContinental Cairo was extremely disappointing. The hotel itself is beautiful, the rooms are comfortable, and the location is excellent. Unfortunately, the behavior of most of the security staff completely ruined my experience. From the moment I arrived, the security staff were rude, aggressive, and unprofessional. Every time my driver came to pick me up, they created unnecessary problems, refused to let him stop at the hotel entrance, and spoke to us in a disrespectful manner instead of treating hotel guests with courtesy and professionalism. The worst incident happened in the hotel lobby. Many guests around me were openly smoking, yet a security guard approached only me, told me I was not allowed to smoke, and told me I would have to pay a $70 fine. When I pointed out that many other guests were smoking in the same area, he simply insisted that the rule applied only to me. I felt unfairly singled out and treated differently from everyone else. Immediately afterward, I went to the reception desk and asked to speak with the manager because I wanted to file a formal complaint about the way I had been treated. I waited for a long time, but no manager ever came to speak with me. No one apologized, no one followed up, and no one seemed interested in listening to a paying guest’s concerns. That level of indifference is completely unacceptable for a luxury five-star hotel. I was also asked to leave my seat in the café so another customer could sit

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Thanks. The hotel was indeed excellent.

Great rooms Great security Very nice and helpful staff Buffet breakfast is ok Overall would defo come back

A beautiful hotel with extremely helpful and courteous staffing. Always available to assist if needed. For a week I felt like a queen. Highly recommend.

Every thing is good

Amazing stay thank you Youssef el henawey from reception

Awesome

This is an excellent hotel in the heart of Cairo on the Nile. As a traveller, you broadly have two options… (1) Stay at Mena House in Giza which is probably the best option if you can afford it. (2) Stay on one of the Nile hotels in the city. If you pick (2) this makes a lot of sense. Excellent facilities, next to Tahir Square. Rooms large with amazing Nile views. Superb gym and health club. Pool and bar next to Nile. Restaurants could probably be better - they look a bit tired and menus a bit boring. Location is a good launchpad to go to airport, Giza pyramids and museum, Tahir Sq, Citadel and Sakara. Even Suez or Alexandria is possible. But overall, this is good value for a very high quality hotel in a prime location.

It is a beautiful place! Blue water, blue sky and fresh air which is not so easy to have in Egypt. It was kept very clean. I even saw a worker mopping a path with a wet mop outside the building. Every stuff smiles to us at all the time. They are so nice! We have very happy two nights there.

Nothing to add all are great

This hotel is excellent for travelers wanting to stay in the old part of Cairo and to experience all the amenities that the surrounding area offers. The hotel has lots of options for dining and has a bank on site and multiple excellent quality shops particularly if you are looking for taking souvenirs from Egypt

Lovely hotel, beds and linens were exceptional.

It was extremely secure and the outdoor restaurant onsite was phenomenal. The restaurant staff was friendly

Everything was wonderful

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It is a great hotel with exceptionally friendly staff, pristine rooms, amazing views, and delicious breakfast! Thank you to the reception staff for being so kind and helpful and to Khaled from the restaurant for being so attentive during our breakfasts. I would return to this hotel in a heartbeat!

Clean room, helpful staff

Everything about this hotel is First Class.

Everything was great except the patio resturant music late night was too loud. Karim at the check in was really good and very courteous. Ka