The St. Regis New Capital, Cairo

While the hotel was "grand" my initial reaction upon entering was the overwhelming pumped in fragrance; it was too heavy a scent (I couldn't escape it). The check in staff was helpful and friendly as was the lobby bartender / barista. Marwan the concierge really stepped up when we needed to arrange for car service to the airport. But besides that, the staff didn't possess the warmth and charm we've come to expect in Cairo. The wait staff at the pool presented as uninterested in providing service. The pool is spectacular as is the gym - but given the gym is 24-hour access - we were shocked and disappointed to arrive to no water in the display dispensers on one morning workout, There were used cups and towels strewn on the counters and floors. Finally - the hotel room bathroom is not well laid out at all - no counter space and only one hook. We also had to report/complain about our concern regarding the rain shower head appearing to be loose (worried about it falling). The ATMS were malfunctioning and the gift shops were less than I would expect in a St. Regis. I don't feel the particular location lives up to the brand, service and quality I've seen at other St. Regis locations. I would likely NOT return to this specific St. Regis...especially with the new Four Seasons opening up in Madinaty.

St, Regis New Capital Cairo is one of the most beautiful and relaxing hotels we stayed at as a family. I was there two years ago and we decided to come back as a family this year. The hotel is very clean, spacious, and well maintained. The staff is superior, they are ready to help and answer questions/needs in no time. Special thanks to Rougina Makram, the head of the reception staff and her dedicated and professional team. She was very helpful accommodating our request for the rooms that suites our need as a family. The rooms are very spacious and lovely with lots of amenities. Beds are very comfortable. Washrooms are spacious and clean. We enjoyed both the outdoor and indoor swimming pools. The gym is amazing. Open buffet breakfast was beyond excellent with variety of plentiful food options. I think it is one of the best in the tens of Marriot group hotels that I have stayed at globally. Dinner at the Italian restaurant was excellent. I would give St. Regis hotel 10 out of 10 as an amazing hotel, its superior staff and excellent service. They are the best in professional and high quality hospitality, Again, one of the best globally, (we travel to over 30 countries globally, and we can't wait to come back to St. Regis and to Egypt.

Unbelievable stay at St Regis New Capital. Everyone and everything is at the best standard. I would give it more stars if I could. 100% recommend.

I need a refund for all my money. I submit the claim to expedia and the hotel and nothing solved yet.

Perfect. Everything from check in to check out.

Loved the hotel and outstanding service, food, and entertainment.

Very spiffy place. I was upgraded to a marvelous suite. Nice food variety in their 3 restaurants. Service was exceptional

Great staff and infrastructure. Tucked away from the city noise. Like an oasis in the desert. Spacious hotel grounds, perfect for post dinner walk. The italian restaurant is exquisite. Pools are great. I highlight the staff professionalism and responsiveness one more time. Keep up the great work and ambiance.

Good

We need all inclusive option for the stay as the nearby area has absolutely nothing.

Easy check in friendly staff very clean property. Lots of amenities Amazing

St Regis New Capital has luxury oozing out of its resort. It's a phenomenally ran indulgence that is owned by the Egyptian government and managed by Marriot. If you want to feel like a King and a Queen, you want to stay here.

loved the huge castle like property but the distance from town and the availability of services was terrible

Wow what a great hotel. Excellent rooms, food, swimming and wave pools. Close to New Administrative Capital. Easy to get uber or taxi to airport, New Cairo and Fifth Settlement. Staff was superb beyond imagination. Special thanks to Mr. Ahmed Anter for everything.

We had a great experience at St Regis from staff to the food and hotel itself. We will be back!!!

Property is impressive but lacks dinings options. Service was also not at par with other St Regis properties

Everything was perfect!!!

This hotel is just spectacular. One of the best places I have stayed at and would definitely stay again

St. Regis (The New Capital) is a beautiful hotel and is very well kept property. Abdelrahman (Front Desk) Enbraheam (Private Dining), Mohamed (Private Dining) and Amed (Guess Services) Gave outstanding customer service. They took very good care of me and my family. We will definitely visit again.

One of the best customer service hotels i have ever been to