Burley Manor

The room was perfect, lovely bathroom as well, however the hotel experienced a power outage overnight & therefore there was no hot water, lighting, no hot food for breakfast - and for whatever reason the toilets wouldn’t flush, which nobody seemed to realise. We had to pack the relative darkness looking for our belongings from the lights from our phones, and finding a way down the corridors in a huge sprawling hotel in the dark was quite tricky. I realise this is not exactly the hotels fault but they didn’t do anything to ease the process. Every room that morning was freezing. They didn’t light any of the fireplaces or provide any form of apologies. We left somewhat disappointed.

Many issues during our stay which is not cheap - we saved up for this as it was a huge dream to stay here and have left very disappointed. Arrival - no one at the desk for 20 minutes to which someone was waiting to complain too which didn’t start us off great. It also made us nearly miss dinner due to this wait as a few people said it was too late to eat but thankfully one person let us though it was rushed because of this delay waiting. Room was freezing when arrived and hat heater on full still cold. Tap water wasn’t drinkable in the room - bits of black came out of tap when turned it on which shows not clean and tasted vile. No vegan milk - though mentioned many times were very - although this was later rectified The water in the bath wasnt hot at all we had to boil the kettle and use that to have a bath! The first night we were woken very early by running and shouting in the corridors Room was never cleaned after first night though left sign in door second night we got a couple hours sleep as around 3am there was rackets and rackets of noise resulting in people shouting and swearing at the top of their voices in the corridors which went on for a long time and was impossible to get back to sleep. This happened outside our door so we were shut in yet the door was so thin it felt they could easily have come in felt insafe

The hotel needs a bit of TLC and upgrading. It was disappointing to have a bar with no beer or larger on tap! We were there in between Christmas and new year and told they only did beer on tap in the summer! The breakfast continental option was quite limited.

No spa facilities available, this was the purpose of the stay. If we had been informed we would have booked elsewhere

The properties extremely rundown and neglected. We stayed in the Burley suite , the room had a huge brown patch on the ceiling which could’ve been easily covered with a lack of paint, the carpet had huge stains and the locks keep getting stuck. The staff was uninterested overall.

I don't normally leave reviews but I feel like I have to with this one. The manor is very run down. It's beyond me that this property should have 4 stars. It's beautiful from the outside and the staff is friendly but other than that it's a mess. The food was terrible and really poor value for what was served. The restaurant is fully lit with lights that will give you a headache. It feels like dining at an insane asylum to be honest. There was a foul smell in the rooms and hallways. There was a wedding going on at full volume and our room was right next to it. We had not been informed and frankly the blasting of the music ruined our weekend. We were kindly given another room once we couldn't take the noise anymore but at that point we had gone to bed and were forced to get dressed and pack up all of our things. It was meant to be a relaxing weekend away from the city but we came back exhausted.

Amazing stay, thank you so much! Delicious dinner & excellent service, upgraded too as I have a bad back which was very kind of the staff, thank you again!

This is one of the most beautiful places in the New Forest, it needs some finer touches adding, finishing the painting on window ledges for example. But it's a huge property to maintain! Generally a good standard.

Just what we needed to a weekend away

Useless and very dated

The common areas of the hotel are lovely but the rooms especially the bathroom could do with an upgrade

Clean room friendly staff

Average room, very dated. Lousy service in the bar and restaurant. Wouldn’t go back.

With fallow and red deer park and an outdoor pool, cat friendly, close proximity to ornamental avenue and the arboretum and with loads of new forest horses roaming free you can relax and enjoy the scorching heat knowing that your aim got through.

The restaurant lets Burley Manor down a bit. It is a

Beautiful hotel. Stunning views. The receptionist when we came in was very helpful however the rest of service was average. The wardrobe had no room for 6 clothes. The food was average with a well overpriced continental breakfast and the same for a salad in the evening. A shame because this hotel could be excellent if it was managed better.

Location is impressive and downstairs is nicely decorated. First impression on reception was poor-It was utter chaos. Team seemed confused by several bookings-not just ours. We were asked if we wanted to book dinner and we said yes, when we arrived for our booking, the restaurant staff had no idea of booking which was embarrassing. Dinner was ok but vastly overpriced- I spent £113 for 2courses and no drinks. Service issues continued in the morning when the breakfast staff couldn’t find our booking, and then couldn’t tell us if we were allowed any cooked items, again nice and embarrassing. There was option to cook your own egg, staff didn’t how to use equipment. Bedrooms were ok, bath was nice but furniture was faded and tatty- simply not worth the more luxury price tag of £466 for 2 rooms for 1 night (and this was on offer). On a plus, cleaning staff were polite and friendly and hotel was clean overall. Pros- Location,setting,Deer on grounds, cleanliness, cleaning staff. Cons- Welcome to hotel, staff knowledge, service overall, overpriced.

It’s rather a shame that the spa facilities are not available unless you book these a month in advance as the hotel has to arrange for staff to come in specifically for the treatment you book

Really nice and relaxing hotel in beautiful surroundings. It was clean and staff were friendly. Pricey drinks and a hard bed but bearable for 1 night.

The breakfast was poorly organised with lots of the food and drink not out on arrival. The manager seemed to have a very short temper with the staff and whilst they were getting stuff wrong it seemed like they were new and or hadn’t received adequate training.