Ebury House

The hotel has a very smoky musty smell. The carpet was very dirty and needs to be changed .The picture that was advertised on the site is not the place that was provided to us … When taking a shower the water was not doing down in the drain it was backing up and almost overflow… this was a horrible stay. Also it was advertised that we had plenty of parking, not so the hotel staff show inform the guess that they have to pay immersion fee and there is not plenty of parking until after a certain time … I think I need to be refunded I was not happy given all the different deficits…..I would never recommend

I’ll start by saying that the linens and towels were clean. The rooms are really cramped, so if you have a lot of luggage, this is not the place for you. The mattresses were poorly made, we could feel every spring. The bathroom was tiny and held heat like a sauna. It was it was so small that the shower door could not open completely so you had to squeeze through the glass door and the shower frame. Upon check-in and various times that we did run into the front desk staff they were not very friendly at all. I’ll close with, you get what you pay for.

This property was horrendous! We opted to leave after only one nights stay. When we first opened the door to our ‘family room’ we were faced with one double and 3 single beds tightly packed wall to wall, the beds head boards were a patchwork of duct tape and the flooring had holes in littoral holes in the flooring, the rooms climate control was two fans at one end of the room (not very effective). The bathroom was essentially a built in wardrobe with a corner toilet and a broken shower (the shower door was broken and the shower head holder had been snapped) the tiles were filthy and the sink had hairs in it, the bathroom was so small you had to keep the door open to be able to sit on the toilet. The bed sheets had marks on and when we went to boil the kettle the base was not compatible with the actual kettle. As to the room, it didn’t smell, but the heat was unbearable. The room was so hot our phones over heated and refused to turn on or charge (nightmare as your phone is essential for travel in London) the ceiling which was essentially a non insulated roof was hot to tough, like scorching their was no relief from the London heat and we got back to our room at 11pm hoping to just sleep. When we checked out early and complained the receptionist just said he would pass the complaint on. As to Expedia trying to resolve issue they have not been able to get hold of the hotel!

The location is perfect. Walking distance from Buckingham Palace and Victoria Station. Plenty of shops nearby.

I would not recommend Ebury House. During my stay, the toilet broke, and even though I reported the problem immediately, it took three days for it to be repaired. This caused a great deal of inconvenience, and I was disappointed by how slowly the issue was handled. The room was also extremely small and not comfortable to stay in. Overall, my experience was very disappointing, and I would not stay here again or recommend it to others.

A last minute stay, for a really good price, so wasn’t expecting much. But done the job. An old format hotel with narrow staircases and compact rooms. But located really well and adequate to get your head down for the night. I was on the top floor, attic style room with a nice view over Belgravia. Hot, but had a fan. Shower door was trying to fall off, but other than that. Very satisfactory, would stay again.

I liked that it was close to everything. Easy walking. Nice neighbourhood

The property was in a nice neighborhood. Our room was in the basement which was poorly ventilated. The laminate floor was water damaged and breaking apart. The bathroom was dirty and the shower didn’t work properly. We notified the front desk on Friday, but it was never fixed through our stay the following Thursday. We were asked to use the common bathroom two floors up. There was no linen service for the week. Because of the poor ventilation, no air conditioning, or screen on the window, there was no real way to cool or dehumidify the room. Leaving the window completely open to bugs or other was not an option. It was difficult because of the heat wave and general lack of comfort s, which we do realize is a regional norm.

Honestly rooms were not that clean, the bathroom was quite dirty and there was even soap residue from past guests. Some staff tired to help but nothing was ever done after telling them the issues. We were there for 3 nights and our room didn’t get cleaned once, definitely saw a couple of the other rooms get cleaned but not ours. The location is good and close enough to the tube.

Chambre très petite, lit inconfortable, peu d’espace de rangement

Très bonne localisation. Pour le reste je qualifierais la chambre de camping de luxe.

The location was fantastic , walking distance to lots of great spots including Buckingham Palace, Green Park, underground stations and many places to eat. The bathroom was tiny and we had a problem with the shower not draining which unfortunately was not fixed. It was very hot and no air conditioning… granted we were there during a heat wave and I’m sure many experienced the same thing. As a place to just rest your head it was great for the price .

Great location and lots of dinning options. It would have been great if there was a small fridge and microwave. Otherwise our start was great.

The only downside was there was no elevator and my room was on the third floor. The upside was staff carried my luggage up the stairs when I arrived and when I left. Thank you again.

Room was very small, and needs lots of maintenance. Shared bathroom was 4 floors down and not cleaned often,

The "Classic Double Room" is NOT like on the photos on Expedia, we didn't have a fridge or a microwave (we were told only family rooms have them, but on the photos at the time of our booking our double room also had these anemities). There is a common fridge and microwave at the reception, but that is not as convenient. Also, we got only one keycard for the room, which is a strange inconvenience - these keycards are cheap and easy to code and usually at hotels we get one for each of us (we don't spend all the time together and it's easier to have one keycard each). Otherwise the hotel was very nice, well located, there was always someone at the reception and we liked staying there.

Unsanitary, unclean, unhealthy, uncooperative staff. No air conditioner. Had to leave and get hotel across the street, and no refund for a prepaid week. It was so bad we chose to pay for 3 rooms for our family at another hotel for 4 nights just to not get sick from the mold.

Pros: great location. 5 min from Victoria station where the train, subway and coach terminals. Price is very reasonable. Staffs are friendly and helpful such as providing us a fan they were using or unplugging a clogged shower drain. Cons: No air conditioning. I forgot if it was specified in the description. I assume all hotels have a/c. The room was steaming in the 35c weather facing the sun 14 hours a day with one window locked to open 6” max. The fan was on 24 hr with not much help. There is no fridge in the room. Only 1 small bar fridge in the office (no lobby) where you can keep your cold drinks. There is no chair in the room, just the bed and a night table.

Where to begin… upon checking in the receptionist was rude and continued texting before attending to me. No elevator was problematic with large suitcases. No air conditioning was an issue especially because you couldn’t open the window more than 2 inches. The shower had NO hot water and the tv didn’t work properly (constant static). My hayfever has never been worse due to the dust build up and uncleanliness of the room. Sheets were unclean, almost bed bug looking?? My sister referred to it as a jail cell, would not recommend

We had no idea it was like a hostile. The bathrooms were as small as a closet you had to sit sideways on the toilet so you could shut the door and we were on a 4 flight up stairways with no lift. There was absolutely no amenities whatsoever should’ve been said it was more like a hostile. The rooms were barely big enough for a twin bed. You couldn’t move. You had nowhere to store anything won’t go there again.