Hilton London Kensington

The hotel was quite busy, but the staff were extremely responsive, working hard to get everyone accommodated and kind. The room was clean and spacious.

Okay stay.

It is located far from downtown London. They only have 5 rooms with electrical plugs beside the bed. That's difficult if you need a CPAP machine to breathe through the night. I had to go to the front desk for an extension cord to breathe at night.

This Hilton property is overdue for a refurbishment especially the air conditioning. While common areas were generally cool (all the check in staff had individual fans….), our room was extremely uncomfortable / hot. The staff were helpful but because the hotel was completely full for the first 3 days of our stay they could not relocate us to another room. We were given two fans and the maintenance staff worked on our air conditioner for over an hour finally giving up as their assessment was the unit was old and not repairable. The other weird thing was the aircon is actually motion sensitive and turns off when we slept (not working anyway). I have never seen this in a hotel. Lights also, my wife was left twice in the dark while having a shower, quite dangerous. I was not offered any compensation other than a last day room change which was not worth the effort. Europe / London is getting hotter during the summer months, so effective air conditioning is a fundamental requirement, likewise the London Tube and Buses. The Hilton management and the Mayor of London need to exchange notes!! Breakfast was good, large selection. Location is overall ok if you want to visit the large Mall or have a specific reason to be in this Holland Park location.

A good stay at this location. A few minor issues were highlighted with the room and reported to reception. The staff were outstanding as always, and I’d recommend this hotel.

This is a great hotel if you need a place to stay and want breakfast and perhaps a drink. The bellmen/concierge services are wonderful. They really seem to have the guests' interests at heart. The hotel is large and busy. It's like a number of similar hotels I visited for conventions and other similar events during my career. You're well-treated here, but it's not the lap of luxury. The front desk crew and the bell staff is staffed with what I refer to as "hotel people" who are more interested in helping you rather than saying "no." Breakfast is a nice spread, but the stiff, seemingly unfriendly host starts it off on an off note. A smile and some amount of care for guests would be welcome. Similarly, the bar/lounge sort of has table service, but many servers have to be hailed rather than having them keep tabs on their patrons. Most of the time I was there, I felt as if I were inconveniencing the staff. A new manager is probably needed. The reason we stay there is the "hotel people" who make most of the hotel run and the location. It's in Kensington within walking distance to several nice restaurants, shops, public transit, and parks. Kensington seems like a safe neighborhood and it isn't as insanely busy as many London neighborhoods. It's also not too far from Heathrow. If you want a clean and safe place to stay in a good neigbhorhood with easy access to public transportation, this is your place. It won't wow you, but it won't disappoint you either.

The location near the train station, restaurants and malls made our 30th year marriage anniversary fun. The hotel front desk were not honest people. They moved us 3 times first to a tiny boxed room overlooking a dilapidated algae ridden view to a double squeaky bed room with literally no airconditioner and offered us a small fan for the night which gave me cold through my 5 days stay in London. The manager offered 2 nights refund as compensation and didn’t do that neither did the hotel give us receipt for the stay till now. It was a horrible experience

The room was clean but furniture and bathroom was extremely tired and dated, definitely needs an upgrade for the price I paid. Staff really friendly. 15% compulsory service charge on a bar meal was a bit excessive I thought.

Good location

Best breakfast EVER! Also extremely helpful and friendly staff.

Hilton are top of the chain quality usually, but this one doesn't match standards or expectations. The building is old and it shows: chipped paint, rust in bathrooms, no outlets next to beds, narrow bathtubs, stained carpets... The staff were a mixed bag, with some cheerful and helpful and others sourpusses. The breakfast offering is quite good, with a wide selection of options for everyone. Location is ok if you have things to do in Kensington but otherwise at least 30 mins to the tourist parts of the city by Tube and fortunately there is a station nearby and a bus stop directly outside the front. Top marks for the AC!

The rooms look really old and you dont feel very clean

It's seen it's best days.

I have stayed at this hotel numerous times its absolutely perfect location 3 minutes walk from Shepherd Bush underground 10 minutes to Notting Hill Portabello Road en route

We had an amazing time in London the staff were excellent from the dining room to the front seat helping with buses? Passed and taxis 100% happy

Absolutely fantastic stay here. Perfect location and fabulous breakfast.

We were in a room next to the cleaners cupboard and from around 7am every couple of minutes all we could hear was the door slam… quite wanted a lye in after a late night. The room temperature was all over the place, one second freezing, the next boiling.

Room was fine, breakfast was good vs what I'm familiar with in Lon. Everything needed I had in the room and it was fine. As usual rooms are a bit small in Lon, but again, was fine. Only thing for improvm6is better outlet locations and should be in better condition

Clean and reasonably located. Close to central line. Can get anywhere within 30mins with public transportation. Utilitarian if that’s what you are looking for. Kind of old and showing its age. Not a lot of amenities eg no place to sit back and relax after a long day.

The door to the toilet didn’t work, we reported it but alas wasn’t mended. The Ac was very noisy and didn’t seem to be working all night. Breakfast was mediocre. Staff pleasant.