Mercure Exeter Rougemont Hotel

The entrance hall looked promising. However, the Receptionist was curt, unfriendly and really shouldn't be doing that job! The hotel was tired and needed updating. The bed was very uncomfortable. Breakfast was supposed to be at 6.30am which was essential when leaving for a graduation ceremony and needing to be at the University by 8. At 7 - the single person running around the restaurant had still not served breakfast. When it came it was plonked on a plate (poached egg) with no explanation of having to make your own toast, tea etc... Had that been explained we would have done that first. Overall, a very imposing grand building but the service and facilities inside didn't do it justice.

Hotel fit the bill for a short stay, but room and amenities were not as updated as expected for the price. During a heatwave, the room and hallways were much hotter than the outside air. Though there are limits to what the hotel can manage without AC, opening some windows or encouraging airflow with fans in hallways of the hotel may have helped cool the entire building down. Benefits: very convenient location, quiet room with beautiful view of the countryside, and helpful staff, but would also consider other locations for a next trip.

Very well-positioned hotel close to the center of the city and a local train station. It doesn’t have air conditioning in the rooms which usually doesn’t matter in the UK but we were there during a heatwave. However, they provide fans, and promptly switched one out when it didn’t work. Helpful staff.

Really nice room and helpful staff

The King room was clean, spacious and had a decent bed. Unfortunately there is no aircon so the room gets VERY hot in summer and the small fan provided is inadequate. The hotel was also quite noisy late at night.

Property awful Dirty with stains on the carpet and curtains. Far too warm and smelt fusty everywhere you went

Awful Stains on carpets , curtains and fusty smell

Our 4th visit. Nothings changed still a great hotel in a great location with friendly staff Third floor this time and the room was a bit stuffy although there was a fan and there's nothing they can do about the weather.

If you have longer stays (for example, mine was 12 days for a conference), this isn't the hotel for you, especially in the summer. There is no air conditioning. There was an unfortunate heatwave when I stayed there, which made the lack of A/C even more pronounced. My room was tiny with no bureau to put my clothes. I had to live out of my suitcase. The bed was hard, and the pillows were even harder. For the price I paid, I was surprised that the hotel was like this. Even the carpets in the hallways were stained. Perhaps it's an American thing, but for that long a stay, I would have liked to have had a mini-fridge in my room. They also do not provide ice. They do have tea and coffee in the room. The front desk staff was accommodating, but they didn't go above and beyond (rarely a smile). I added breakfast to my hotel fee each day. It wasn't bad. They will make you items à la carte if it isn't on the buffet. The staff in the breakfast area were very kind and accommodating. The hotel is within walking distance of most places in the town. Overall, it was an okay experience, but I probably wouldn't stay there again.

The hotel is lovely and in an excellent central location. The room was good & bed comfy but even though there was a fan on the room it was still unbearably hot (this was not during the heatwave either).

We travelled down the last week in June, a treat from our parents. Lovely hotel . Only fault I found was they did not have many choices, if any for people with food intolerance so we ate our breakfast elsewhere. Other than that was a great base, right in the centre of town 👍

great

Nice hotel and next to the train station for convenience. We had a really good experience.

Lovely big old style hotel entrance which we loved. Friendly staff, great welcome and spacious room with a comfy bed. Only downside was the breakfast. Disappointing for the money. No reflection on staff who were courteous, very efficient and friendly. We expected more choice from the self service continental and the cooked to order breakfast was just mediocre and the coffee horrible! Having said all of this we woukd definitely stay again but swerve the breakfast!

Only 4 stars for the lift still being out several days after notification (before my arrival) of its not working. I may be harsh considering it was a bank holiday weekend. Staff made bringing heavy bag upstairs possible by carrying it thank you. Some hall carpets might be tended to.

Our 3rd visit in three weeks. My husband was on an evening course so this is an ideal hotel. We came by train this time and it was easier than driving as Exeter Central is opposite the hotel. Usual friendly greeting at reception nothing is too much trouble. Nice clean room with a bath this time luxury for us as we don't have one at home. We visited Drskes this week, which is part of the hotel. It's a pleasant atmosphere and the drinks are reasonable. Checkout is 12pm but we had a train to catch do left earlier. I would definitely recommend this hotel.

We arrived very early to get a parking space as parking is difficult otherwise. We were checked on later by a friendly receptionist who double checked our car registration ans showed us she'd entered it correctly on the computer. She asked if we wanted to book breakfast but we didn't. When she handed us the key we were surprised to find it was exactly the same room as the one we'd stayed in last week. Again it was clean, and spacious with a nice shower. Lovely building and very situated for all amenities

Impressive, quaint hotel. Pity the elevators weren't working.

Only an overnight stay but the staff were very polite and knowledgeable of the local area.

Terrible bed. Awful continental breakfast. Ucgh