Novotel London Tower Bridge

Fantastic place!! Staff were spectacular and location was perfect for all of our activities! Will be returning soon :)

The location of the property is great but the rooms are not good. The room was dusty and had a strange smell. The conditioner was missing in my room. There are water refill stations outside near the elevator which took forever to refill. For a 4 star hotel they charge to use an umbrella, which no other hotels do. The hotel is not worth the price

Excellent breakfast

NA

Rooms are spacious and very clean. Only a few mins walk to tube station. Bar staff very nice too

Nice stay

The breakfast add on was worth the additional money, lots of different options. The room was on the small side the pull out bed was not very comfortable, it would not stay together and kept separating when my son was trying to sleep. The door to the room was impossible for me to open and close, the upgrades that had just been done, made the floor to high for the door to be opened and closed without great force, I had to rely on my son to get in & out of the room, and make sure the door was closed. I was also not a fan of the strange bathroom doors or, the somewhat frosted glass on the shower, that made me feel uncomfortable, especially since I was sharing the room with my son. Not to mention that at night if the bathroom lights were on it lit up the bedroom due to the almost clear glass. Over all the room was clean, and the staff was friendly. The hotel was in walking distance to several historical sites, and the Underground so that was nice.

Convenient

All great

Perfect

The beverage area was dusty. You could see the dusts on the mirror shelving unit.So we know this room has not been cleaned for awhile. There was no lotion provided as well which was different from all the 4 hotels we have stayed in while in London, Sheffield and Bath. We expected better on the reataurant for it was highly rated but was disappointed. One of our orders were the Madras Beef Curry and that meal was just not worth it. Such a mediocre Indian cuisine with no touch of love on the dish. I would say this meal will not even pass for 5gbp and it was 19.95. Not worth your money at all. The rest of our orders are ok specially the fish and chips and Calamari was good. The attendants and service were good too. Thank you.

The staff were very helpful and friendly.

Great location! Great staff!

Room were ok. Outdated but for the price makes sense. A great location!

It was a great experience staying at Novotel London Tower Bridge. Breakfast was good and location is perfect

Nice room. Hospitable staff

Great staff, very helpful and clean room with nice firm beds.

Upon check in, I am presuming there was a problem with our booking as we were left waiting for around 10 mins with no communication as to what was going on. Family room was unclean, dirty around the window to the bathroom and dirty sofa bed. The sofa bed was uncomfortable. There is a window to the family bathroom which is directly floor to ceiling in the shower. The window is frosted however, you can see EVERYTHING when in the shower. Highly inappropriate for a room that is supposed to be a family room suitable for children. The room also had no telephone to reception, which I found very strange. There was enough coffee / tea for one cup of tea per adult and not even a biscuit to go with it - surprising when the room is costing £200 and supposed to be a 4 star hotel. When going for breakfast, nothing was explained. We had to guess where to go for breakfast. Upon arriving at the restaurant, the lady just stared at us and said nothing. Eventually communicating we are here for breakfast, she sat us at a table, however, explained nothing as to how breakfast works. Waiting staff in the restaurant were no better, actually extremely rude. My husband was helping himself to the Buffett breakfast for staff to walk in front of him and start messing with the breakfast - whilst he is trying to get food? Overall, the stay was nothing more than ok. I would not recommend here, nor stay here again. Definitely better hotels in the area for better value for money.

The location is perfect and the hotel is beautiful!

Easy check-in and check-out at Reception with friendly staff. Clean, good sized room. Excellent shower.