Thames Riviera Hotel, Sure Hotel Collection by Best Western

Positive: the manager was really good he went out of his way to get ice several times for my husband`s bad leg. Neg: Reception wasn`t brillant we are in our eighties luckily very fit, no help with our luggage (no lift) after dragging it up several flights of stairs the room card didn`t work. Pos: The view of the river Thames from our room was beautiful.

Good value for money, plenty of space and bed comfortable and a wonderful view of the river. We couldn't stay on the balcony due to flies, but still had a wonderful stay.

Great location, but obviously struggling and not up to standard for a Best Western: floors not clean throughout; bedroom floor needed a good hoover; celing over bed was thick with dirty cobwebs, and this was their best executive room; bathroom looked nice but floor was not clean and window was dirty; in the morning there was no hot water for a shower. And l let both taps run for several minutes and water remained stone cold. Told the man at the desk, all he said was he'd look into it.. a bit late for me as l was dressed and had to get on with my day. He did not offer an apology or any refund or a free breakfast. Breakfast room was dirty and lack lustre. Food was very basic and everything looked dirty and uncared for. Occurred to me that they probably didn't bother to heat the water as it's a saving to them and what do they care if you'd paid 80 quid for a room and not had a shower. I doubt that anyone at breakfast had had a hot shower.

Only stayed for one night, but it was a great stay! Rooms are nice, staff are nice, all rough great! Will definitely be back!

Fantastic setting on the river but the property was very run down. Smelt snd felt damp, bedroom windows not cleaned in years, wallpaper peelingno lift to our room, room only serviced once during 3 night stay

Everything is very good. Staff service, cleaning good everything.

I stayed 6 nights. every day, i asked for housekeeping, every day they said no problem, it will be done. They showed up three times. All the staff were nice and polite, i am only rating them low on customer service because of lack of follow through.

The room was clean and warm, we had noisy neighbours though on the one night we stayed.

Booked an overnight room as was eating at a lovely restaurant in nearby Bray

Lovely helpful staff. Hotel itself is functional. Bathroom was tired, needed painting. Room itself was fine. Broken window which slammed in the night. Good parking and convenient location on the river. Breakfast was ok

Lovely stay

Staff were lovely and helpful. I enjoyed my stay, it was clean. The bathroom was very cold so I turn the heating up & left the door open to heat up.

Amazing hotel

I can not find anything wrong with the property. The only thing is that there is no bed side switch for a light. An small issue if your like me and read in bed, and having to get up to turn lights off. Heater is very complicated to use and set.

Staff were so helpful and friendly!

Shower had pubes from the previous guest. Wasn’t clean at all.

Excellent staff especially bar man who seems to have look after restaurant as well. Was realy helpful all time Only problem was in room lukewarm water in morning then none till next day none in sink. Couldn't have a shower or wash up in evening. Room was excellent

The room and bed were comfortable, but I was unable to get more than lukewarm water from the tap or shower throughout my stay. Although I reported this issue to reception, nothing was done to address it. I stayed for three nights in total (paid for by my company), and not having a proper shower for the entire duration was extremely disappointing. Other members of our group experienced issues with uncomfortable mattresses and noise, which seems to be hit or miss, with little evidence of proper maintenance. Breakfast was mediocre at best—barely warm and with very limited options. This place might be suitable for a one-night stay if you're not too concerned about bed quality or a decent breakfast, but I wouldn’t recommend it for anything more than that.

My check in was ok but my colleague’s was not - got given a key to ‘his’ room on check in, only to enter the room and find a woman already in there! Shocking and very concerning for the rest of our stay, especially as there seems to be no inside lock on the doors. Also no heating - it’s 2am and I can’t sleep because it’s freezing. Other minor (ish) niggles -no safe in the room and no shelf in the shower

It was a simple straight forward stay, plenty of hot water and yes recently renovated or at least given a coat of paint and maybe a new bathroom. The main problem is the windows remain single glazed old units and so are draughty. In itself this wouldn't be too bad but I couldn't work the room temperature so ended up just staying under the duvet for the evening. Nothing bad about staying here, overall pretty average and it was convenient for me so I'm not concerned but don't go here thinking you are going to have an opulent experience.