The Lansbury - Whitby

Was in a good area There were vacancies but we were put on the very top floor in a loft type conversion Which we wernt keen on. The door to the room was a fire door which was badly fitted to a none fire door frame which is not correct. There was a light on the landing which through the nite kept coming on and lit up the whole bedroom because of the gaps around the illegal fire door. We trid to cover door with a blanket to cover the light but it didnt realy work. Next time we stay in whitby will book hotel where there is a reception so to speak to someone face to face rather than txt messages.needs that personnel touch.

Great location. Need bigger sink in bathroom. Could not get hot water in shower Clean carpets before new guests arrive. Big stains on carpet. Would not have paid what I did for the experience

Good location

The rooms were spotless but no shower gel or shampoo provided so make sure to take some.The big downside to this property is that if you have a problem you don’t get to speak to a person it is all automated.We were in room 3 and 4.4 was quite straightforward but three was 2 doors with keypads and the 2nd door we were told to turn the handle gently therefore we were at that door for a good 10 minutes before we finally cracked it which is not ideal a simple key would have been better.Also as we went through the main door all we could smell was weed and every time we went to the bathroom as the fans turned on the smell came again.This is not the property’s fault but just be aware in case it’s coming from nearby where someone lives and not tourists.

The only problem was the shower hose had a rip and had gaffer tape on top but still leaked water everywhere and we had to take shower head off and use the ripped hose to have a clean while holding it

The room itself was spacious but my bottom bedsheet was stained and the bathmat was badly strained also nowhere to hang the towels and no shelf in the bathroom apart from a cupboard which we couldn't use as badly stained underneath the very small sink plus 2 light bulbs not working!!

Contact with hotel poor,disappointed

I booked the Lansbury at short notice due to a big let down with a booking elsewhere. The Lansbury is very good indeed. There are no staff until you leave(cleaners) It is very easy to get hold of the owners though. It was a fairly quiet place too. Very central to all amenities. I would definitely stay again

Great room and location. No staff on site but were very helpful and quick to respond over text.

Aggressive and abusive staff that should not be in any people facing role, who wanted nothing to do with guests when problems arise ie amenities did not match descriptions. I didn’t feel safe to continue staying and had to book elsewhere at the last minute instead of risking my physical and emotional well being. Will be reporting to trading standards and FOS. Avoid at all costs if you don’t want your Whitby experience ruined or tainted by being on the receiving end of a nasty attitude especially as a paying guest.

Lovely hotel , spotlessly clean and very well located to all local attractions and shops. Will be rebooking as soon as possible

No where to hang clothes in the bathroom, so clothes got wet when putting them on the toilet seat,shower had black mould in sealant and no shelf in the shower itself. Tv remote was dirty. Bed matteress nearest the door was very noisy sounds like the springs are gone. Parking is a nightmare but free, most coast places are hard to park near the hotel. Good location for Pavillion and Harbour and cafes.

Room was clean and comfy bed. Good location but the information about parking is misleading. You get a parking disc but these only cover you for up to 3 hours in the zones. We parked nearby for 24 hours which was £13.

Comfortable stay. No breakfast option but would go back again. Good value.

2 single beds pushed together is not a queen bed , boxers left in wardrobe from previous booking Not impressed at all

Parking was difficult got parked 2nd day got parking ticket also apparently you must display on path side of your car

Room was bright, clean and comfortable for the one night my husband and I stayed there. The property is unstaffed except for the cleaners in the morning, however getting onto the property was a breeze using the information given to us when we followed the directions on our confirmation email. Other have complained of this part being difficult, but I can only assume they didn't read and follow the instructions in the email and therefore got to the property expecting a reception desk. The tea and coffee set up was comparable to a chain hotel room. Shower gel and a bar of hand soap was provided but no shampoo or conditioner, so recommended to bring your own. The beach was only a 5 min walk away, and shops and restaurants were a couple minutes more than that. Ideally located. Overall we would stay again!

On street parking, parking permit supplied. Location near to sea front and town centre

Lovely spacious room. Very clean. Slight mix up with keys on arrival, but was sorted after phone call. Only minor grumble, advertised as having toiletries but there wasnt any.

Clean room . Too small for more than one night . Not enough tea and coffee . Shower fantastic . View in room 2 none existent