Waterside

Pub is great, rooms are tired

some parts of the bathroom needed attention, but overhaul good stay,

Very clean, though the property is looking a bit tired... a refresh would be good. Staff fine, though we didn't need to know the receptionist had just had a couple of ECGs when we checked in. Parking good, could do with some EV chargers. Breakfast staff excellent, as was the food.

Friendly, helpful staff, who went above and beyond. The room's radiator did not work; a portable one was provided in its place but it took a little longer to warm the room. The hotel's location is very hand for the centre.

Pleasant stay but investment needed by Greene King. For a get your head down and leave, absolutely fine. Its very basic. Stayed 2 nights, family of 5. Kids happy with their makeshift beds. Adults happy with the kingsize bed. Comfortable and good nights sleep on both nights. Bathroom tiles had been painted over and was peeling off all over the place. Shower was coming off wall and toilet seat was stained under the seat. Carpet was dirty and probably needed a deep clean. (I have a dust allergy and we can tell how clean carpets are dependent on how tight my chest gets and how weezy i am). Breakfast was decent. Good hot and cold options available. Adele the waitress was excellent. Friendly and requests were no trouble. But again the pub itself looks tired. Requires a good lick of paint inside and out. Like i said it does the job for a basic no frills bed and breakfast but could definitely do with a freshen up.

Lovely warm welcome helpful from Reception, on booking in and departing. To be true the Staff are the best thing about the hotel they do you proud.The hotel itself needs a good decoration and fixtures fitting could be better. Cleanliness I think the staff they do the best they can with what they have to work with. Pub opposite lovely and again great staff and food was wonderful.

Staff you lovely and friendly

Bed was very comfortable, room was a bit tied but was clean

Loved it here

Everything nice and clean, no Netflix available though. Breakfast served in bar/restaurant next door. Lovely, good variety and freshly prepared. Room well aired and in good condition

We had a great stay at Waterside. The room was a bit tired and dated but had the most comfy bed I have had the pleasure of sleeping in for a long time! We would have been lost without the fan provided though as the room was quite stuffy (ground floor with limited opening window) Breakfast was lovely, the portion size of the pancakes was too much for us to handle! Staff were all very friendly and helpful, but we were a bit disappointed that our room was not cleaned or freshened up at all during our three night stay. We didn’t bother raising this at the time, I’m sure if we did it would have been rectified.

I am writing to formally raise a complaint regarding my recent stay at [Hotel Name] over the Creamfields weekend (2 nights). Unfortunately, my experience was extremely disappointing and fell far short of the standards I would expect, especially given the cost of approximately £450 for two nights. Firstly, the room itself was outdated, not particularly clean, and in urgent need of refurbishment. However, the most serious issue was the shower. On one morning, when attempting to use it, the shower would not turn off and began spilling boiling hot water both from the shower head and the bath tap. Not only was this dangerous, but it also meant we were unable to use the shower at all. Despite raising the issue, the problem was not resolved during the day. This left us with no option but to use another room just to be able to shower, which is completely unacceptable given the circumstances and the price we paid. I do not believe this issue was sudden, as it seemed to be a long-standing fault that should have been identified and repaired before any guest was checked into the room. This, combined with the generally poor condition of the accommodation, left me feeling very disappointed and that the stay represented very poor value for money. In light of the above, I am requesting a partial refund or suitable compensation for the inconvenience, lack of basic facilities, and the distress caused. I look forward to your prompt response.

Nice quite stay nice room

Rooms are looking tired and in need of decoration, as dirty marks on the walls. Bed sheets had to be changed as they appeared to have mould speckles on. Housekeeping who changed bedding found the clean sheet had a dirty mark on it. Matress protector stained. Breakfast served in the pub across the road, which was plentiful and good. Rooms far too hot even with a fan going all day/night its a pity the windows dont open further but understand due to H& S not possible to have them opening wide perhaps investing in air con with the climare getting warmer. The passageway to rooms were very hot due to the lack of airflow. We would not stay in the hotel again but would use the pub again as the food was good value for money

- Breakfast is v good - Continental buffet + a choice of various breakfasts incl VG & VE - Rooms are spacious and having a bath tub is a plus - I'm not fussy with bed comfort but they definitely seemed comfy enough - Team was very friendly at both hotel and restaurant - parking available - Both Chester Zoo and Gulliver's World are easily accessible as well as Walton gardens. All are nice days out for the kids

Handy base for our trip to the watch the rugby

It’s advertised food served till 10.00 I went in 8.45 said not serving

Good food and excellent staff

Hotel needs renovation

Considering the price of an over night mid week stay I would have expected a little more. What I didnt expect was drippong showers, holes in bathroom door, chipped enamel on the bath and holes in the dressing table. The lack of plugs beside the bed and no aircon, all add to the feel that this place really needs an overhaul!