Hôtel Val-Vignes

Great location - views, vineyards, good restaurant on the property, quiet. Very inconsistent inconsistent experiences with the staff. Terrible front desk experience - check-in took 45min. No English, no ‘Hello’, the room I booked wasn’t available. It was already given away to a different guest. Letitia wasn’t capable of finding a replacement or didn’t have the authority to upgrade. I looked at 4 different rooms in total. The manager of the hotel was there the whole time, yet did not step in to help address the situation. He made sure he stayed with his back to me the whole time. I got a nice room in the end, comparable to what I had booked, but only because I kept insisting. So frustrating. At dinner - the server was unfriendly to the point that I addressed the issue head-on. Do you have a problem with me? ‘No, I don’t, I even brought you a different eine.’ What? That’s part of the job! The property is old, the carpets needs replacement, but the location is fantastic.

Great hotel in a beautiful little town

Excellent

We stopped at this hotel on our way to Dijon. The hotel is located in a beautiful village close to uniquely picturesque villages. We found nice amenities and beautiful grounds. It is listed as a four stars hotel but I would say it is more like a three stars hotel. It is clean, but the towels are old and we ran out of soap which we requested but never came. There is no room service, and the hotel restaurant must be booked in advance. These were just small inconveniences for us, but may be important to others.

My Place to go when in Alsace

Hotel restaurant closed, other option in the area very pricy and not value for money.

It was our second time staying in this fantastic place and we will come again for sure.

Great view and service. Food was also quite nice.

Great hotel in a beautiful village

Loved the view, the food, the setting, the staff!! The only downside was there was no AC in the room, but during the evening with our window open it was cool nights so it evened out:)

This is my preferred hotel in the Alsace. I have stayed here several times. Rooms 105 and 108 overlook the villages church. Rooms 116 (perfect for 3) or 117 overlook the vineyards and Chateau Haute Koenigsburg. The service is impecable. I can walk to the town’s restaurants through the hotel’s garden.

Good hotel, beautiful setting (the town is something out of a fairytale) and the cleanliness is good to excellent, with nice restocking of water/coffee/snacks each day which is appreciated. The cons were the bar area which was small and crowded (not sure why you would have it set in the lobby instead of the downstairs "cave") and the same poor guy working the front desk had to run over to make drinks, which caused service to be super slow and not so great. The spa was also very small and more of just a room inside the lobby, which again was just an odd use of space. The potential of having an outside bar or a full bar in the cave would be amazing! But unfortunately they don't agree. The second con was the restaurant; its pretty expensive and is just so so (maybe 3/5 stars) for dinner, and the breakfast being $18 per person is pretty steep for cheese, bread and cereal. You have to boil your own eggs and the hot area of cooked meats was always basically empty and barely warm. Our last day there, there was only one buy working all of the breakfast so everything was out, he was super stressed, the coffee machine ran out of milk, we waited 20 minutes for bread, no croissants etc. Overall the hotel was nice and we would stay again due to the location (nice quiet town), the cleanliness, daily cleaning, comfort of the bed (although the room we paid for looked a bit sparse compared to the photos), and most of the employees which were very kind. Room for improvement on the food/service

Church bells nearby will wake you at 7am and not let you sleep until after 10pm.

Wonderful.

Wonderful visit, the property was beautiful and service was excellent. It was a very relaxing stay and we really enjoyed dinner and the restaurant. Glad we made reservations.

Fantastic place to stay.

Having previously stayed here, we looked forward to returning!! There are many hotels, Gites, etc., in the region to choose from. This hotel is the one to choose. It is a fantastic location to enjoy all of Alsace. The room was large, and breakfast was very good. The staff were wonderful, from the time we arrived, breakfast and even departure. We can’t wait to return!

Great place to stay on the Alsace wine trail. Rooms are excellent - shower was among the best I have had in France in terms of water pressure and relaxation. The hotel has an amazing front terrace area which overlooks the valley -- with ample outdoor furniture. Perfect place to relax with a glass of wine or a beer. One issue we had which I reported to hotel the next day - they have outdoor lighting - a large spotlight was pointed at a tree outside of our room - but was also shining directly into our room. We had to fully draw the drapes cutting off the ventilation from the open window which is required for this older building. While we had a fan, Recommend that you reserve dining ahead of time if you want to eat at the hotel's restaurant - we had to eat elsewhere because we did not reserve. But, this seems to be the pattern for most of the Alsace area.

Intrusive questions at check-in, annoying and unnecessary. Result slow check-in.

Lovely hotel in an equally lovely wee village. Breakfast is plentiful and well-prepared. The staff is helpful and friendly. I would stay again.