The Horizon Comforts

The room which was supposed to be the best in class was pretty ordinary but it would have been ok if things were working 1. The tv had no audio (starts with good audio and in 30 seconds goes mute) it’s a very tiny screen for the room in any case 2. Lights in the room and shower flickered constantly was not for faint of heart very scary 3. Service was poor had to ask multiple times for a basic towel we were three and only two towels were provided it was so slow that we had to share a towel 4. They outright refused to provide fourth pillow saying only allowed what was provided and they they don’t give additional pillows Please avoid if you need a good room and service

Everything was good except for the fact that the room was not ready even though we checked in much later as was intimated during booking. No toiletries, no towels, no tea/ coffee etc all of which were provided only after complaining .

One cannot expect more than this from this great staff at this Hotel - Perfect service and care provided by all at front desk , reception -Saif , John and Ram . Good breakfast service and staff was helpful

It was a good hotel but not that amazing.

Good cooperation from the staff, clean, well maintained. Only difficulty we had the restaurant staff do not understand kannada, english, hindi, so difficult to order the ala carte food, but food is good.