Spending quality time with my daughter remains one of the most meaningful ways I recharge during my off-duty days. Our recent stay at a Marriott property in town provided an excellent environment for both relaxation and family bonding.
The hotel offers a variety of family-friendly activities, particularly for children—such as swimming and scheduled recreational programs thoughtfully introduced by the staff. I would like to extend my appreciation to Ms. Rhesa for her attentive communication, especially for informing us about the “Foam Bubble” pool activity held every Saturday, as well as the appearance of the Tarsius clown, which added a unique touch to the children’s experience.
What stood out most was the proactive approach to guest care. I was pleasantly surprised to receive a follow-up call from the receptionist to ensure that our room met expectations and to address any potential discomfort promptly. This level of attentiveness reflects a high standard of hospitality and responsiveness.
Overall, my experience consistently reaffirms the exceptional service quality associated with the Marriott group. It is always a pleasure to return.
The first time I stayed here was very pleasant, especially the staff who were very friendly, the food was delicious, the room was clean, the room facilities were complete... Ah, next time I want to stay here again with my extended family.. Tq Fairfield
I was very impressed staying here because from the moment we arrived, we felt the friendliness of the FO staff, especially Freddy. When we went out in the afternoon to the beach, I asked the staff, and not only was they shown us the way, but they also escorted us. Likewise, at breakfast, if you'd like to know where your room number is, at other places, they didn't ask, but instead explained the menu and offered to help you order. The chef, Mr. Kamal, if I'm not mistaken, also met with his guests and asked about their food. There was also another staff member who greeted guests to ask about their impressions of their stay, Mrs. Reisa. The hospitality here is amazing.
I stayed one day & night in a street view room on the 5th floor and the last day in a room with a pool view on the 1st floor. I liked the nice view, and I am grateful for the kindness of the staff. The breakfast restaurant doesn't have fancy raw fish or steaks, but it has a view of the pool and the ocean in the distance, so I was able to enjoy a clean meal with a nice view. I was satisfied.
Best service and friendly hotel staff! Sunset view from the hotel is also very nice. Thank you and stay healthy Fairfield Marriott Belitung team.
