Hotel Grand Malebu

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8.0
/10
Very Good
377 reviews

What Guests Say About Their Stay

H***A

9.7
/ 10
This budget hotel offers a swimming pool that kids love, and the rooms are spacious and clean. Fast service and friendly staff. The best.
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ALEN M.

9.7
/ 10
The hotel staff was very friendly, the hotel was clean, and the rooms were well-maintained. They were very helpful to us, our first time in Makassar. We highly recommend this hotel for extended family stays.
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C***y

9.1
/ 10
the room is spacious, the staff is friendly and very helpful
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In the Area
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Jl. Bonto Manai No.12 A, Mannuruki, Kec. Tamalate, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Liberta Malebu Pettarani Makassar Hotel Grand Malebu is located in area / city Pettarani. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Grand Malebu

Jl. Bonto Manai No.12 A, Mannuruki, Kec. Tamalate, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222
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Lobby Hotel Grand Malebu
Lobby 2 Hotel Grand Malebu

Discover More About Hotel Grand Malebu

note: hotel was previously named Liberta Malebu Pettarani Makassar

Location
Hotel Grand Malebu is located in area / city Pettarani.

About Hotel Grand Malebu

For you, travelers who wish to travel comfortably on a budget, Hotel Grand Malebu is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Hotel Grand Malebu provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Hotel Grand Malebu, a wonderful accommodation for your family holiday.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Hotel Grand Malebu is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Grand Malebu.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Grand Malebu exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

With all facilities offered, Hotel Grand Malebu is the right place to stay.

All facilities in Hotel Grand Malebu

Swimming Pool Hotel Grand Malebu
Swimming Pool
Lobby Hotel Grand Malebu
Lobby
Bedroom Hotel Grand Malebu
Bedroom
Others Hotel Grand Malebu
Others
Restaurant Hotel Grand Malebu
Restaurant

Hotel Services

  • Bellhop
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Porter
  • Wedding service

Food and Drinks

  • A la carte breakfast
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Cafe
  • Dining area
  • Nightclub
  • Snacks

General

  • AC
  • Reception hall
  • Banquet
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Terrace

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • Printer

In-room Facilities

  • Desk
  • Hairdryer
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Laundry
  • Supermarket

Things to Do

  • Massage
  • Outdoor pool
  • TV lounge

Family-friendly Facilities

  • Children pool

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Hotel Grand Malebu

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Grand Malebu
34
Number of floors in Hotel Grand Malebu
5
Another facilities in Hotel Grand Malebu
Bellhop, Early Check-in, Express check-in, Express check-out, Front desk

Frequently asked question in Hotel Grand Malebu

What are available facilities at Hotel Grand Malebu?
There are top facilites at Hotel Grand Malebu such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Grand Malebu?
The standard check-in time at Hotel Grand Malebu is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Grand Malebu provide breakfast?
Yes, Hotel Grand Malebu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Grand Malebu?
Hotel Grand Malebu is a 3.0-star hotel.
How many floors does Hotel Grand Malebu have?
Hotel Grand Malebu has 5 floors.
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More Reviews from Other Guests in Hotel Grand Malebu

8.0
Very Good
From 377 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.7

Meal

8.0

Location

8.4

Service and Facilites

7.8

People often mention about Hotel Grand Malebu
All
Ambiance (33)
Bedroom (31)
Distance to City Center (30)
Staff Friendliness (30)
Hotel Area (28)
Room Space (27)
Bathroom (27)
Accessibility (26)
Soundproof (18)
Surroundings (17)
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Traveler Reviews Hotel Grand Malebu

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great, I always stay here when I'm in Makassar. My family felt comfortable.
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W***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 5 week(s) ago
Close to town, easy access everywhere. The bathroom was dimly lit and there was no hot water.
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2 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Valued Guest, from Grand Malebu Makassar Hotel, Thank you for taking the time to provide us with your review and feedback. We are pleased to hear that our location near the city center made it convenient for you to travel around during your stay. We apologize for any inconvenience regarding the lighting in the bathroom, which you found to be too dim, and the lack of hot water. We have taken your feedback into consideration and will make improvements to ensure our guests' continued comfort. We hope to welcome you back to Grand Malebu Makassar Hotel for an even better stay. 🙏 Thank you. Sincerely, Elvin Perdana, Hotel Manager
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W***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 5 week(s) ago
The building is still under renovation. The dim lights may be replaced with brighter ones in the future. Please adjust the TV and AC remotes for each room.
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1 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Valued Guest, from Grand Malebu Makassar Hotel, Thank you for your review and feedback 🙏 We apologize for any inconvenience you may have experienced during your stay. Parts of the hotel are currently undergoing renovations and improvements. Your feedback regarding insufficient lighting in the rooms and the condition of the TV and air conditioning remotes will be investigated and improved in all rooms. Thank you for your valuable suggestions. We hope that your next stay will be even more comfortable at Grand Malebu Makassar Hotel. Thank you. Sincerely, Elvin Perdana, Hotel Manager
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Yudhitya A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The price is in accordance with the facilities, close to the city area, lots of culinary and laundry.
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2 people find it helpful
Accommodation's Reply
11 Aug 2026
Dear Mr. Yudhiya A., Grand Malebu Makassar Hotel would like to express our sincere gratitude for your positive review. We are delighted to hear that our pricing and facilities met your needs. Our excellent location in the city, close to restaurants and laundry services, is one of our advantages. We greatly appreciate your visit and trust. We hope to have the opportunity to stay with us again in the future. See you soon! Thank you. Sincerely, Elvin Perdana, Hotel Manager
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Subandi
icon-Business
Business
icon-origin-TRAVELOKA
5.3
/10
Reviewed 11 week(s) ago
First hotel ever without any water heater. After asking staff, they told me it was "on project for installation." What kind of hotel is this without any water heater in the washroom?
1 people find it helpful
Accommodation's Reply
11 Aug 2026
Dear Subandi, Warmest Greeting from Grand Malebu Hotel Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the unavailability of hot water during your stay. We understand that hot water is an important comfort for our guests, and we regret that this did not meet your expectations. Our hot water installation is currently part of an ongoing improvement project, and we are working to complete it as soon as possible. We truly appreciate your patience and understanding while we improve our facilities. We hope you will give us another opportunity to provide you with a more comfortable and enjoyable stay in the future. Thank you for choosing our hotel. Regard, Elvin Perdana Hotel Manager
M***D
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Easy, fast and friendly staff service.
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2 people find it helpful
Accommodation's Reply
23 Jul 2026
Warm regards from Grand Malebu Makassar Hotel. Thank you so much for your kind review! 😊 We are delighted to hear that you were satisfied with the easy, fast, and friendly service from our staff. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back to Grand Malebu Hotel again! 🙏 Thank you. Sincerely, Elvin Perdana, Hotel Manager
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Very nice and comfortable, service is also fast.
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2 people find it helpful
Accommodation's Reply
23 Jul 2026
With our deepest respect from Grand Malebu Makassar Hotel, thank you so much for your wonderful review! 😊 We are delighted that you felt comfortable during your stay at Grand Malebu Hotel and were satisfied with the services we provided. We will continue to strive to provide the best and most prompt service to all our guests. We hope to welcome you back to Grand Malebu Hotel again! 🙏 Thank you. Sincerely, Elvin Perdana, Hotel Manager
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Sry T. N. Y.
icon-origin-TRAVELOKA
7.9
/10
Reviewed 15 week(s) ago
The hotel is awful, the water doesn't work. It's a complete waste of time staying here.
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4 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Mr./Ms. Sry T. N. Y., Sincerely yours, Grand Malebu Makassar Hotel. Thank you for your review. We apologize for the dissatisfaction you experienced during your stay, particularly the issue with the unusable water supply. We understand that this facility is crucial for our guests' comfort, and we deeply regret the inconvenience caused. We have forwarded your feedback to the relevant team for evaluation and improvement to prevent such incidents from happening again. We appreciate your comments, as they help us improve the quality of our service and hotel facilities. We hope to provide you with a better experience on your next stay. Thank you. Sincerely, Elvin Perdana, Hotel Manager
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Chari A.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 18 week(s) ago
There was no mirror in the room. There were no hotel slippers. The TV broadcast was incomplete.
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Accommodation's Reply
17 Jun 2026
Dear Ms. Shari A., Sincerely yours, Grand Malebu Makassar Hotel. Thank you for taking the time to provide us with your review and feedback. We apologize for the inconvenience you experienced regarding the lack of a mirror in your room, the hotel slippers, and the TV channels not meeting your expectations. Your feedback is extremely important to us and will be used to improve the quality of our facilities and guest comfort in the future. We appreciate your trust in choosing Grand Malebu Hotel and hope to provide you with a better experience on your next visit. Thank you. Sincerely, Elvin Perdana, Hotel Manager
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I***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 19 week(s) ago
Affordable hotel with swimming pool facilities, but a bit of a shock after checking in, when I tried to play in the pool, the water hadn't been changed. The room still had a manual key, which for some reason was very difficult to open. The room was a bit stuffy. The lighting tended to be dim, and the light switches were confusing. Some of the cupboards were in a slightly crumbling condition. The TV broadcast was a bit intermittent. The toilet had minimal wall hanging hooks. There was no hot water. It wasn't soundproof, and the sound of people pushing chairs or mattresses in the neighboring rooms was very disturbing. Strategic location. There are many eateries nearby and they are easily accessible.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Grand Malebu Makassar Hotel would like to thank you for taking the time to provide a detailed review and feedback regarding your stay at our hotel. We are pleased to hear that you found our hotel to be conveniently located with easy access to various restaurants in the vicinity. However, we apologize for any inconvenience you experienced regarding the condition of the swimming pool, room access with a key, room comfort, lighting, furniture condition, TV quality, bathroom amenities, hot water, and noise from other rooms. We have forwarded all your feedback to the relevant departments for immediate evaluation and improvement. We are committed to continuously improving the quality of our facilities and services to make your stay even more comfortable. Thank you for your trust in Grand Malebu Hotel. We hope to welcome you back in the future for a better experience. Thank you, Sincerely, Elvin Perdana, Hotel Manager
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R***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
It was very comfortable, clean, and close to our destination. Unfortunately, the water heater wasn't working. But overall, it was very good and convenient.
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Accommodation's Reply
06 May 2026
Greetings from Hotel Macasa Grand Maleb. Thank you very much for your valuable feedback. We are delighted to hear that you were satisfied with our comfortable and clean rooms and convenient location. We sincerely apologize for the lack of hot water. We will take immediate action to prevent this from happening again. Thank you for your understanding. We will strive to provide you with even higher quality service on your next stay. Thank you again. Hotel Manager, Ervin Perdana
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S***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 22 week(s) ago
It's really good guys, please improve it in the future to make it better.
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1 people find it helpful
Accommodation's Reply
06 May 2026
Dear Valued Guest, from Grand Malebu Makassar Hotel, Thank you for your review and feedback 🙏 We are pleased that you enjoyed your stay. We apologize for any shortcomings, which we will take into consideration for future improvements. We hope to provide you with an even better experience when you return 😊 Thank you. Sincerely, Elvin Perdana, Hotel Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 23 week(s) ago
Good. Great. Great day
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1 people find it helpful
Accommodation's Reply
06 May 2026
It is with pleasure that we, Grand Malebu Makazar Hotel, would like to express our sincere gratitude for your review. We are delighted to hear that you enjoyed your stay with us. We hope you had a memorable experience and we look forward to welcoming you back again soon. Thank you. Sincerely, Elvin Perdana, Hotel Manager
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 24 week(s) ago
Satisfied staying here because of the friendly service and complete facilities
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
It is with pleasure that we, Grand Malebu Makassar Hotel, express our gratitude for your positive review. We are delighted that you enjoyed your stay at Grand Malebu Makassar Hotel, with its friendly service and comprehensive facilities. Guest satisfaction is our top priority, and we hope to welcome you back again in the future. Sincerely, Elvin Perdana, Hotel Manager
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Natalia S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
The pool is best for kids because it's shallow, and the hotel staff are generally friendly. There's a pretty tasty meatball shop nearby.
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Accommodation's Reply
09 Apr 2026
Dear Ms. Natalia S., Warm regards from Grand Malebu Makassar Hotel. Thank you for your positive review. We are pleased to hear that the Grand Malebu Makassar Hotel's swimming pool was comfortable for children and that the service from our staff left a positive impression. We are also happy to hear that the hotel's location allows guests easy access to delicious restaurants around the hotel. We hope to welcome you and your family back again on your next visit. Sincerely, Elvin Perdana, Hotel Manager
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Zainal A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 26 week(s) ago
The worst experience I've ever had in a hotel. I arrived at 4:00 PM and couldn't check in because the room wasn't ready, even though I'd booked it well in advance. After it was ready, the floor was still wet from mopping, the curtains were dirty, and there was a lot of gecko droppings. I then complained and was given another room. The room I was in had no Wi-Fi, and the toilet ceiling was broken due to the AC drain. Most annoyingly, there wasn't enough parking. I was asked to park on the side of the road, and the result was that my car was dented in the morning after being hit by a car the night before.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Mr. Zainal A., This is a general message from Grand Malebu Makassar Hotel. Thank you for taking the time to share your stay experience. We sincerely apologize for the inconvenience you experienced during your stay at Grand Malebu Makassar Hotel. We deeply regret the delayed check-in process, the substandard hygiene of your room, the Wi-Fi connection issues, and the uncomfortable changing rooms. Your feedback regarding the parking area is also something we take very seriously, especially the incident involving your vehicle. We will follow up on all these matters with the relevant teams to ensure comprehensive improvements are made to our service, room availability, cleanliness, and amenities. We hope to have the opportunity to provide you with a better stay experience on your next visit. Sincerely, Elvin Perdana, Hotel Manager
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C***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
The best budget hotel in the center of the city.
1 people find it helpful
Accommodation's Reply
09 Apr 2026
It is with pleasure that we, Grand Malebu Makassar Hotel, express our gratitude for your positive review. We are delighted to know that Grand Malebu Makassar is considered the best budget hotel in the heart of the city. We will continue to strive to provide the best service and comfort to all our guests. We look forward to welcoming you again. Sincerely, Elvin Perdana, Hotel Manager
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Citra
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
Reasonable
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Accommodation's Reply
09 Apr 2026
It is with pleasure that we, Grand Malebu Makassar Hotel, would like to thank you for your review. We are delighted to hear that you enjoyed your stay. Your feedback is invaluable to us as we continuously strive to improve our services and amenities at Grand Malebu Makassar Hotel. We hope to welcome you back again for an even better experience. Sincerely, Elvin Perdana, Hotel Manager
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P***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
Friendly staff, clean rooms. Overall good.
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6 people find it helpful
Accommodation's Reply
17 Jan 2026
Warm regards from Grand Malebu Makassar Hotel. Thank you for your kind review. We are delighted to hear that our staff are friendly and the rooms are clean. Your satisfaction is our top priority. We hope you will stay with us again on your next trip. 😊 Sincerely, Elvin Perdana, Hotel Manager
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Windy
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.2
/10
Reviewed 43 week(s) ago
The hotel is very pleasant, there is a swimming pool facility, economical price, there is also a karaoke place, the service is friendly, it's just a shame there is no breakfast or something food that can be ordered to eat at the hotel. So we have to order by Grab. I really hope this hotel will have breakfast facilities and can order food at the hotel restaurant so the rest is just by phone like in other hotels, and I also hope there will be a massage spa soon. Please pay attention to the cleanliness of the bathroom, I found a cockroach and a centipede there yesterday, the mini fridge, glasses and water kettle, water heater, and some sugar/tea/coffee are also missing. Please pay attention to that especially if we want to stay for several days. Thank you
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5 people find it helpful
Accommodation's Reply
27 Nov 2025
Windy P.S. Best regards, Grand Malebu Hotel Makassar Thank you for your detailed review and feedback. We are very glad that you were satisfied with our swimming pool, karaoke and friendly service from our team. We apologize for any inconvenience regarding the availability of breakfast, food ordering service and incomplete room facilities. Your feedback is very important and we will take immediate action to improve our facilities such as breakfast, restaurant service and spa in the future. Regarding the cleanliness of the bathroom and the discovery of insects, we apologize for the inconvenience. We will immediately coordinate the matter with our housekeeping team to improve the comfort of our guests. Thank you for taking the time to provide your feedback and we sincerely hope to welcome you back with an even better experience. Regarding, Elvin Perdana Hotel Manager
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Bedroom 4 Hotel Grand Malebu

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8.0
Very Good
From 377 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.7

Meal

8.0

Location

8.4

Service and Facilites

7.8

People often mention about Hotel Grand Malebu
All
Ambiance (33)
Bedroom (31)
Distance to City Center (30)
Staff Friendliness (30)
Hotel Area (28)
Room Space (27)
Bathroom (27)
Accessibility (26)
Soundproof (18)
Surroundings (17)
Sort by
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Format
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Traveler Reviews Hotel Grand Malebu

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great, I always stay here when I'm in Makassar. My family felt comfortable.
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W***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 5 week(s) ago
Close to town, easy access everywhere. The bathroom was dimly lit and there was no hot water.
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2 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Valued Guest, from Grand Malebu Makassar Hotel, Thank you for taking the time to provide us with your review and feedback. We are pleased to hear that our location near the city center made it convenient for you to travel around during your stay. We apologize for any inconvenience regarding the lighting in the bathroom, which you found to be too dim, and the lack of hot water. We have taken your feedback into consideration and will make improvements to ensure our guests' continued comfort. We hope to welcome you back to Grand Malebu Makassar Hotel for an even better stay. 🙏 Thank you. Sincerely, Elvin Perdana, Hotel Manager
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W***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 5 week(s) ago
The building is still under renovation. The dim lights may be replaced with brighter ones in the future. Please adjust the TV and AC remotes for each room.
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1 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Valued Guest, from Grand Malebu Makassar Hotel, Thank you for your review and feedback 🙏 We apologize for any inconvenience you may have experienced during your stay. Parts of the hotel are currently undergoing renovations and improvements. Your feedback regarding insufficient lighting in the rooms and the condition of the TV and air conditioning remotes will be investigated and improved in all rooms. Thank you for your valuable suggestions. We hope that your next stay will be even more comfortable at Grand Malebu Makassar Hotel. Thank you. Sincerely, Elvin Perdana, Hotel Manager
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Yudhitya A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The price is in accordance with the facilities, close to the city area, lots of culinary and laundry.
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2 people find it helpful
Accommodation's Reply
11 Aug 2026
Dear Mr. Yudhiya A., Grand Malebu Makassar Hotel would like to express our sincere gratitude for your positive review. We are delighted to hear that our pricing and facilities met your needs. Our excellent location in the city, close to restaurants and laundry services, is one of our advantages. We greatly appreciate your visit and trust. We hope to have the opportunity to stay with us again in the future. See you soon! Thank you. Sincerely, Elvin Perdana, Hotel Manager
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Subandi
icon-Business
Business
icon-origin-TRAVELOKA
5.3
/10
Reviewed 11 week(s) ago
First hotel ever without any water heater. After asking staff, they told me it was "on project for installation." What kind of hotel is this without any water heater in the washroom?
1 people find it helpful
Accommodation's Reply
11 Aug 2026
Dear Subandi, Warmest Greeting from Grand Malebu Hotel Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the unavailability of hot water during your stay. We understand that hot water is an important comfort for our guests, and we regret that this did not meet your expectations. Our hot water installation is currently part of an ongoing improvement project, and we are working to complete it as soon as possible. We truly appreciate your patience and understanding while we improve our facilities. We hope you will give us another opportunity to provide you with a more comfortable and enjoyable stay in the future. Thank you for choosing our hotel. Regard, Elvin Perdana Hotel Manager
M***D
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Easy, fast and friendly staff service.
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2 people find it helpful
Accommodation's Reply
23 Jul 2026
Warm regards from Grand Malebu Makassar Hotel. Thank you so much for your kind review! 😊 We are delighted to hear that you were satisfied with the easy, fast, and friendly service from our staff. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back to Grand Malebu Hotel again! 🙏 Thank you. Sincerely, Elvin Perdana, Hotel Manager
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Very nice and comfortable, service is also fast.
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2 people find it helpful
Accommodation's Reply
23 Jul 2026
With our deepest respect from Grand Malebu Makassar Hotel, thank you so much for your wonderful review! 😊 We are delighted that you felt comfortable during your stay at Grand Malebu Hotel and were satisfied with the services we provided. We will continue to strive to provide the best and most prompt service to all our guests. We hope to welcome you back to Grand Malebu Hotel again! 🙏 Thank you. Sincerely, Elvin Perdana, Hotel Manager
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Sry T. N. Y.
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7.9
/10
Reviewed 15 week(s) ago
The hotel is awful, the water doesn't work. It's a complete waste of time staying here.
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4 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Mr./Ms. Sry T. N. Y., Sincerely yours, Grand Malebu Makassar Hotel. Thank you for your review. We apologize for the dissatisfaction you experienced during your stay, particularly the issue with the unusable water supply. We understand that this facility is crucial for our guests' comfort, and we deeply regret the inconvenience caused. We have forwarded your feedback to the relevant team for evaluation and improvement to prevent such incidents from happening again. We appreciate your comments, as they help us improve the quality of our service and hotel facilities. We hope to provide you with a better experience on your next stay. Thank you. Sincerely, Elvin Perdana, Hotel Manager
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Chari A.
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Business
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8.4
/10
Reviewed 18 week(s) ago
There was no mirror in the room. There were no hotel slippers. The TV broadcast was incomplete.
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Accommodation's Reply
17 Jun 2026
Dear Ms. Shari A., Sincerely yours, Grand Malebu Makassar Hotel. Thank you for taking the time to provide us with your review and feedback. We apologize for the inconvenience you experienced regarding the lack of a mirror in your room, the hotel slippers, and the TV channels not meeting your expectations. Your feedback is extremely important to us and will be used to improve the quality of our facilities and guest comfort in the future. We appreciate your trust in choosing Grand Malebu Hotel and hope to provide you with a better experience on your next visit. Thank you. Sincerely, Elvin Perdana, Hotel Manager
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I***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 19 week(s) ago
Affordable hotel with swimming pool facilities, but a bit of a shock after checking in, when I tried to play in the pool, the water hadn't been changed. The room still had a manual key, which for some reason was very difficult to open. The room was a bit stuffy. The lighting tended to be dim, and the light switches were confusing. Some of the cupboards were in a slightly crumbling condition. The TV broadcast was a bit intermittent. The toilet had minimal wall hanging hooks. There was no hot water. It wasn't soundproof, and the sound of people pushing chairs or mattresses in the neighboring rooms was very disturbing. Strategic location. There are many eateries nearby and they are easily accessible.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Grand Malebu Makassar Hotel would like to thank you for taking the time to provide a detailed review and feedback regarding your stay at our hotel. We are pleased to hear that you found our hotel to be conveniently located with easy access to various restaurants in the vicinity. However, we apologize for any inconvenience you experienced regarding the condition of the swimming pool, room access with a key, room comfort, lighting, furniture condition, TV quality, bathroom amenities, hot water, and noise from other rooms. We have forwarded all your feedback to the relevant departments for immediate evaluation and improvement. We are committed to continuously improving the quality of our facilities and services to make your stay even more comfortable. Thank you for your trust in Grand Malebu Hotel. We hope to welcome you back in the future for a better experience. Thank you, Sincerely, Elvin Perdana, Hotel Manager
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R***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
It was very comfortable, clean, and close to our destination. Unfortunately, the water heater wasn't working. But overall, it was very good and convenient.
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Accommodation's Reply
06 May 2026
Greetings from Hotel Macasa Grand Maleb. Thank you very much for your valuable feedback. We are delighted to hear that you were satisfied with our comfortable and clean rooms and convenient location. We sincerely apologize for the lack of hot water. We will take immediate action to prevent this from happening again. Thank you for your understanding. We will strive to provide you with even higher quality service on your next stay. Thank you again. Hotel Manager, Ervin Perdana
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S***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 22 week(s) ago
It's really good guys, please improve it in the future to make it better.
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1 people find it helpful
Accommodation's Reply
06 May 2026
Dear Valued Guest, from Grand Malebu Makassar Hotel, Thank you for your review and feedback 🙏 We are pleased that you enjoyed your stay. We apologize for any shortcomings, which we will take into consideration for future improvements. We hope to provide you with an even better experience when you return 😊 Thank you. Sincerely, Elvin Perdana, Hotel Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 23 week(s) ago
Good. Great. Great day
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1 people find it helpful
Accommodation's Reply
06 May 2026
It is with pleasure that we, Grand Malebu Makazar Hotel, would like to express our sincere gratitude for your review. We are delighted to hear that you enjoyed your stay with us. We hope you had a memorable experience and we look forward to welcoming you back again soon. Thank you. Sincerely, Elvin Perdana, Hotel Manager
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I***a
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Staycation
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8.8
/10
Reviewed 24 week(s) ago
Satisfied staying here because of the friendly service and complete facilities
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
It is with pleasure that we, Grand Malebu Makassar Hotel, express our gratitude for your positive review. We are delighted that you enjoyed your stay at Grand Malebu Makassar Hotel, with its friendly service and comprehensive facilities. Guest satisfaction is our top priority, and we hope to welcome you back again in the future. Sincerely, Elvin Perdana, Hotel Manager
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Natalia S.
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Staycation
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9.4
/10
Reviewed 25 week(s) ago
The pool is best for kids because it's shallow, and the hotel staff are generally friendly. There's a pretty tasty meatball shop nearby.
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Accommodation's Reply
09 Apr 2026
Dear Ms. Natalia S., Warm regards from Grand Malebu Makassar Hotel. Thank you for your positive review. We are pleased to hear that the Grand Malebu Makassar Hotel's swimming pool was comfortable for children and that the service from our staff left a positive impression. We are also happy to hear that the hotel's location allows guests easy access to delicious restaurants around the hotel. We hope to welcome you and your family back again on your next visit. Sincerely, Elvin Perdana, Hotel Manager
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Zainal A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 26 week(s) ago
The worst experience I've ever had in a hotel. I arrived at 4:00 PM and couldn't check in because the room wasn't ready, even though I'd booked it well in advance. After it was ready, the floor was still wet from mopping, the curtains were dirty, and there was a lot of gecko droppings. I then complained and was given another room. The room I was in had no Wi-Fi, and the toilet ceiling was broken due to the AC drain. Most annoyingly, there wasn't enough parking. I was asked to park on the side of the road, and the result was that my car was dented in the morning after being hit by a car the night before.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Mr. Zainal A., This is a general message from Grand Malebu Makassar Hotel. Thank you for taking the time to share your stay experience. We sincerely apologize for the inconvenience you experienced during your stay at Grand Malebu Makassar Hotel. We deeply regret the delayed check-in process, the substandard hygiene of your room, the Wi-Fi connection issues, and the uncomfortable changing rooms. Your feedback regarding the parking area is also something we take very seriously, especially the incident involving your vehicle. We will follow up on all these matters with the relevant teams to ensure comprehensive improvements are made to our service, room availability, cleanliness, and amenities. We hope to have the opportunity to provide you with a better stay experience on your next visit. Sincerely, Elvin Perdana, Hotel Manager
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C***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
The best budget hotel in the center of the city.
1 people find it helpful
Accommodation's Reply
09 Apr 2026
It is with pleasure that we, Grand Malebu Makassar Hotel, express our gratitude for your positive review. We are delighted to know that Grand Malebu Makassar is considered the best budget hotel in the heart of the city. We will continue to strive to provide the best service and comfort to all our guests. We look forward to welcoming you again. Sincerely, Elvin Perdana, Hotel Manager
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Citra
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
Reasonable
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Accommodation's Reply
09 Apr 2026
It is with pleasure that we, Grand Malebu Makassar Hotel, would like to thank you for your review. We are delighted to hear that you enjoyed your stay. Your feedback is invaluable to us as we continuously strive to improve our services and amenities at Grand Malebu Makassar Hotel. We hope to welcome you back again for an even better experience. Sincerely, Elvin Perdana, Hotel Manager
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P***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
Friendly staff, clean rooms. Overall good.
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6 people find it helpful
Accommodation's Reply
17 Jan 2026
Warm regards from Grand Malebu Makassar Hotel. Thank you for your kind review. We are delighted to hear that our staff are friendly and the rooms are clean. Your satisfaction is our top priority. We hope you will stay with us again on your next trip. 😊 Sincerely, Elvin Perdana, Hotel Manager
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Windy
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.2
/10
Reviewed 43 week(s) ago
The hotel is very pleasant, there is a swimming pool facility, economical price, there is also a karaoke place, the service is friendly, it's just a shame there is no breakfast or something food that can be ordered to eat at the hotel. So we have to order by Grab. I really hope this hotel will have breakfast facilities and can order food at the hotel restaurant so the rest is just by phone like in other hotels, and I also hope there will be a massage spa soon. Please pay attention to the cleanliness of the bathroom, I found a cockroach and a centipede there yesterday, the mini fridge, glasses and water kettle, water heater, and some sugar/tea/coffee are also missing. Please pay attention to that especially if we want to stay for several days. Thank you
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5 people find it helpful
Accommodation's Reply
27 Nov 2025
Windy P.S. Best regards, Grand Malebu Hotel Makassar Thank you for your detailed review and feedback. We are very glad that you were satisfied with our swimming pool, karaoke and friendly service from our team. We apologize for any inconvenience regarding the availability of breakfast, food ordering service and incomplete room facilities. Your feedback is very important and we will take immediate action to improve our facilities such as breakfast, restaurant service and spa in the future. Regarding the cleanliness of the bathroom and the discovery of insects, we apologize for the inconvenience. We will immediately coordinate the matter with our housekeeping team to improve the comfort of our guests. Thank you for taking the time to provide your feedback and we sincerely hope to welcome you back with an even better experience. Regarding, Elvin Perdana Hotel Manager
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