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The Capital Hotel Surabaya
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The Capital Hotel Surabaya
Hotels
Preferred Partner Plus
All-star Accommodation
9.1
/10
Exceptional
152 reviews
What Guests Say About Their Stay
Surroundings (35)
Room Space (34)
Staff Friendliness (33)
Bedroom (30)
A***n
10.0
/ 10
Clean and comfortable hotel, good facilities and friendly service. Quite surprised with the price but got a satisfactory hotel.
A***l
10.0
/ 10
The staff is really friendly. The location is very strategic, not afraid of being hungry. All facilities are complete. The room is very comfortable and quiet. The cleanliness of the room is good. The food is also very delicious. No regrets staying here.
In the Area
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Jl. Jemursari No. 258, Tenggilis Mejoyo, Tenggilis Mejoyo, Surabaya, Jawa Timur, Indonesia, 60237
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in The Capital Hotel Surabaya
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What's around The Capital Hotel Surabaya
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Jl. Jemursari No. 258, Tenggilis Mejoyo, Tenggilis Mejoyo, Surabaya, Jawa Timur, Indonesia, 60237
Discover More About The Capital Hotel Surabaya
note: hotel was previously named Hotel Santika Jemursari
Location
The Capital Hotel Surabaya is a hotel in a good neighborhood, which is located at Tenggilis Mejoyo.
About The Capital Hotel Surabaya
From business event to corporate gathering, The Capital Hotel Surabaya provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, The Capital Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at The Capital Hotel Surabaya, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at The Capital Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Capital Hotel Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Capital Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at The Capital Hotel Surabaya.
All facilities in The Capital Hotel Surabaya
Bar, Cafe and Lounge
Functional Hall
Common Space
Lobby
Exterior
Hotel Services
- Bellhop
- Concierge
- Early Check-in
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- Late Check-out
- Laundry service
- Luggage storage
- Multilingual staff
- Wedding service
Public Facilities
- Coffee shop
- Early check-in
- Elevator
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Food and Drinks
- Restaurant with AC
- A la carte dinner
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Breakfast (surcharge)
- Dining area
- Set menu dinner
General
- AC
- Ballroom
- Family room
- Fireplace in lobby
- Non-smoking room
- Smoking area
- Terrace
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Refrigerator
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Beauty salon
- Supermarket
Business Facilities
- Meeting facilities
- Projector
Transportation
- Secure parking
Connectivity
- Free WiFi
Accessibilty
- Disabled access friendly
Accommodation Policy & General Information in The Capital Hotel Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Capital Hotel Surabaya | 105 |
Number of floors in The Capital Hotel Surabaya | 10 |
Another facilities in The Capital Hotel Surabaya | Bellhop, Concierge, Early Check-in, Express check-in, Express check-out |
Frequently asked question in The Capital Hotel Surabaya
What are available facilities at The Capital Hotel Surabaya?
There are top facilites at The Capital Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Capital Hotel Surabaya?
The standard check-in time at The Capital Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Capital Hotel Surabaya provide breakfast?
Yes, The Capital Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Capital Hotel Surabaya
Traveloka (150)
Other sources (2)
9.1
Exceptional
From 150 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.9
Location
9.3
Service and Facilites
9.0
People often mention about The Capital Hotel Surabaya
All
Bedroom (21)
Room Space (20)
Staff Friendliness (18)
Surroundings (17)
Ambiance (17)
Hotel Area (15)
Accessibility (14)
Bathroom (13)
Check-in/out Time (11)
Variety (11)
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Traveler Reviews The Capital Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
M***a
9.7
/10
Reviewed 1 week(s) ago
Comfortable, decent breakfast, close to food places, but far from laundry.
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Accommodation's Reply
05 Aug 2025
Dear Mr./s M*a, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us. We are delighted to hear that you were satisfied with everything we have prepared. We look forward to welcoming you back. Best regards, Paramita, Front Office Manager.
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Z***i
8.8
/10
Reviewed 2 week(s) ago
friendly and very helpful staff
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Accommodation's Reply
05 Aug 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to give us a positive review during your stay at The Capital Hotel Surabaya. We are delighted to hear that you were satisfied with the friendliness of our staff. Providing the best service is our priority to always ensure your visit is always memorable. We look forward to welcoming you back to Surabaya. Warmest Regards. Paramita, Front Office Manager.
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S***a
10.0
/10
Reviewed 2 week(s) ago
It's really good even though it's an old hotel. It's clean and comfortable. Next to the hotel are L*Wson, B**gerk*ng, and many other restaurants worth trying. Thanks
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Accommodation's Reply
24 Jul 2025
Dear Valuable Guest, Warm greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for your review of our hotel. We are pleased to hear that you are overall satisfied with the facilities and the strategic location, especially the cleanliness and comfort of The Capital Hotel Surabaya. We look forward to welcoming you back. Best regards, Paramita, Front Office Manager
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S***a
Leisure
9.4
/10
Reviewed 2 week(s) ago
My few nights here were very memorable. It's close to a 24-hour convenience store and there are plenty of restaurants next door. I'll definitely stay here again next time. Thanks.
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Accommodation's Reply
24 Jul 2025
Dear Valuable Guest, Warm greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for your review of our hotel. We are pleased to hear that you were overall satisfied with our facilities and our strategic location. We look forward to welcoming you back. Best regards, Paramita, Front Office Manager.
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H***a
Staycation
8.2
/10
Reviewed 3 week(s) ago
The AC cools quickly, it is recommended to add carpet to the room floor to make it more aesthetic.
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Accommodation's Reply
24 Jul 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us. We are pleased to hear that you are satisfied with everything we have prepared, thank you for your feedback, this will make us better in the future. We look forward to your next visit, we will ensure your visit is more enjoyable and as expected. Warm regards, Paramita. Front Office Manager.
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BS
Bambang S.
Transit
10.0
/10
Reviewed 4 week(s) ago
Exelent hotel, comfort to sleep, delicious food, big room , clean room, clean hotel area
+4
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Accommodation's Reply
24 Jul 2025
Dear Mr. Bambang,
Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...
Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are overall impressed with our facilities and service, especially our cleanliness and food.
We look forward to welcoming you back for another comfortable and memorable stay, Should you need anything during future visit, don't hesitate to let our team know.
Warm regards,
Paramita
Front Office Manager
S***a
Leisure
9.6
/10
Reviewed 5 week(s) ago
the bathroom is a bit strange, there is a tap below and a shower, when opened, water comes out of both. I don't know what the tap below is for. Do I have to use a bucket? the food is less varied and please maintain its cleanliness, because there are *sorry* flies perched on the fruit. for the service it's okay, I extended for 2 nights and was given the same room, even though in Traveloka there was no choice of room and price that I wanted.
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Accommodation's Reply
24 Jul 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us. We are pleased to hear that you are satisfied with the service of our staff, thank you for your feedback, this will make us better in the future. We look forward to your next visit, we will ensure your visit is more enjoyable and as expected. Warm regards, Paramita. Front Office Manager.
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Endy W.
Leisure
8.5
/10
Reviewed 5 week(s) ago
Clean and comfortable, friendly staff
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr. Endy, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to give us a positive review during your stay at The Capital Hotel Surabaya. We are delighted to hear that you are satisfied with the cleanliness, comfort of the hotel, and the friendliness of our staff. Providing the best service is our priority to always ensure your visit is always memorable. We look forward to welcoming you back to Surabaya with our next visit. Warmest regards. Paramita, Front Office Manager.
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PC
Paramita C.
9.6
/10
Reviewed 6 week(s) ago
there are repairs so it's a bit disturbing
but if I go to Surabaya I will stay here again hopefully there will be no more repair noise
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Accommodation's Reply
22 Jul 2025
Dear Ms. Paramita C, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us at The Capital Hotel Surabaya. We apologize for the inconvenience during your stay with us due to the disturbing renovation noise. We will work better to resolve the issues you complained about. Thank you for your feedback and look forward to staying with us on your next visit. We look forward to your next visit, Ms. Paramita. We can ensure your visit is more enjoyable and as expected. Best regards. Paramita. Front Office Manager.
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B***o
Business
8.3
/10
Reviewed 6 week(s) ago
actually the place is really nice, the atmosphere is also authentic. the view from the balcony is also really nice. but there is a tall big man staff who delays the checkout and while the others give the check-in card back to the room. this feels like a target. please sir, use the Hospitality SOP which is Smile, Greet and Greeting, we feel uncomfortable sir.
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Accommodation's Reply
22 Jul 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us. We are delighted to hear that you enjoyed your stay in our Executive Room. Each of our staff takes their role at the hotel very seriously, therefore we apologize for any inconvenience during your stay with us. We will work harder to resolve your concerns. Thank you for the information provided, this will make us even better. We look forward to your visit. We can ensure your visit is more enjoyable and as expected. Warm regards, Paramita. Front Office Manager
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B***o
Leisure
6.4
/10
Reviewed 6 week(s) ago
the room is good for an executive class, but there is something that makes it uncomfortable.. from the man who was wearing a black shirt at that time until the guy who came home (he said he was told to wait) after checking the room but unfortunately he was taking care of someone else. So why should I wait.
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Accommodation's Reply
22 Jul 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us. We are pleased to hear that you felt comfortable staying in our Executive room. Each of our staff takes their role at the hotel very seriously, therefore we apologize for any inconvenience during your stay with us. We will work better to resolve the issues you have complained about. Thank you for the information provided, this makes us even better. We look forward to your visit, we can ensure your visit is more enjoyable and as expected. Warm regards, Paramita. Front Office Manager.
See original
A***n
Business
10.0
/10
Reviewed 7 week(s) ago
Clean and comfortable hotel, good facilities and friendly service. Quite surprised with the price but got a satisfactory hotel.
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Accommodation's Reply
22 Jul 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking your valuable time to give us a positive review during your stay with us at The Capital Hotel Surabaya. We are delighted to hear that you are satisfied with the cleanliness and comfort of our hotel. Excellent service is our priority. Thank you for the compliments given to the staff for their responsiveness and friendliness. This gives us positive energy in our work. We look forward to your next visit. Best regards. Paramita. Front Office Manager.
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Z***e
Transit
8.1
/10
Reviewed 7 week(s) ago
Only stayed for one night. The location is close to amenities like some food chain stores, the room is clean, and the service is really good. It's a good value for money, just some fixtures in the room and bathroom are a little outdated.
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Accommodation's Reply
22 Jul 2025
Dear Our Valuable Guest,
Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...
Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are impressed with our strategic location and Hospitality. We apologize for any inconvenience caused by the bathroom. Your suggestions and input will be used as evaluation for us to be even better in the future.
Hope to welcome you back to Surabaya in the near future.
Warm regards,
Paramita
Front Office Manager
Y***a
Staycation
8.8
/10
Reviewed 7 week(s) ago
Maybe every online order needs to be checked again, and the check out time is a bit long, but the rest is ok. Thank you 😊
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Accommodation's Reply
22 Jul 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us. We are delighted to hear that you are satisfied with everything we have prepared. Thank you for your feedback, as this will help us improve in the future. We look forward to your next visit. We will ensure your stay is more enjoyable and meets your expectations. Warm regards, Paramita, Front Office Manager.
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G***y
9.1
/10
Reviewed 9 week(s) ago
Second stay at this place. It went quite well. The location is a bit far from city attractions, but at least they have Burger King, Yoshinoya, Lawson, and Wingstop next door.
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Accommodation's Reply
05 Aug 2025
Dear Our Valuable Guest,
Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...
Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are overall impressed with our facilities, especially our strategic location.
It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.
Warm regards,
Paramita
Front Office Manager
H***a
8.2
/10
Reviewed 13 week(s) ago
The hotel staff is friendly, I have stayed here many times
The hotel AC is cold, the room is clean
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1 people find it helpful
Accommodation's Reply
26 May 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking your valuable time to give a positive review during your stay with us at The Capital Hotel Surabaya. Glad to hear your satisfaction with the facilities and cleanliness of the hotel rooms, excellent service is our priority, thank you for the compliments given to the staff for their friendliness, this gives us positive energy in working. We are happy to await your next arrival. Best regards. Paramita. Front Office Manager.
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PRATIWI R.
Staycation
9.3
/10
Reviewed 16 week(s) ago
I love the hotel, but the parking space is not too big. The room is clean and good. For breakfast, I am a bit disappointed. The restaurant was not too crowded. I requested 2-3 times for filling the corn before but she only said yes but there is nothing there until we left. Saya sarapan setengah 9 and ended at 9.
1 people find it helpful
Accommodation's Reply
28 Apr 2025
Dear Mrs. Pratiwi,
Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...
Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are impressed with our cleanliness. Thank you for your suggestion and We will work hard to improve internally for all your input and it will be our management concern. Thank you for sharing your experience because this will make us better and better in the near future.
Furthermore, there is no pleasant thing to do but to welcome you back here and let you ensure everything is in line with your expectations.
Warm regards,
Paramita
Front Office Manager
Y***s
Transit
8.8
/10
Reviewed 17 week(s) ago
Good, tasty, comfortable, and very satisfying.
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Accommodation's Reply
28 Apr 2025
Dear Our Valuable Guest, Warm Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for your willingness to provide a review for Our Hotel, glad to hear that overall you are satisfied with the facilities and ambience of The Capital Hotel Jemursari Surabaya. We look forward to welcoming you back. Best Regards. Paramita. Front Office Manager.
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BG
Bee G.
Leisure
9.4
/10
Reviewed 17 week(s) ago
The staff is very friendly. The price is quite pocket-friendly. The hotel is very clean and tidy. The only thing lacking is the television which may need to be upgraded, other than that all the best. Goodjob 👍
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1 people find it helpful
Accommodation's Reply
28 Apr 2025
Dear Mr./s Bee G, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience while staying with us. Glad to hear your satisfaction with everything we have prepared, thank you for the feedback given, this will make us better in the future. We look forward to your next visit, we will ensure your visit is more enjoyable and as expected. Warm regards, Paramita. Front Office Manager.
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kb
khairil b.
9.7
/10
Reviewed 18 week(s) ago
Everything is okay, it just needs planning for parking so that it doesn't pile up when there is an event at the hotel.
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Accommodation's Reply
10 Apr 2025
Dear Mr. Khairil, Warm Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us. Glad to hear that you are satisfied with everything we have prepared for you. We apologize for the inconvenience regarding our parking area. Thank you for your feedback, this makes us even better. We look forward to your next visit, so that we can ensure that your visit is more enjoyable and as expected. Best Regards. Paramita. Front Office Manager.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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