Does The Westin Surabaya provide parking?

Yes, The Westin Surabaya provides parking. Please confirm details directly with the hotel.

What do past guests say about The Westin Surabaya?

The Westin Surabaya is well-known for its Cleanliness, Room Comfort, Meal, as reviewed by verified Traveloka guests.

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The Westin Surabaya

Name: The Westin Surabaya
Address: Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Wiyung, Surabaya, Jawa Timur, Indonesia, 60216, Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Jawa Timur, 60216, Indonesia
Rating: 9.3

Hotels

9.3

/10

Exceptional

727 reviews

What Guests Say About Their Stay

Staff Friendliness (102)

Ambiance (93)

Bedroom (91)

Room Space (90)

Rieke I.

10.0

/ 10

Amazing hotel! My husband and I are so impressed with the service and the cleanliness of the room. Not to mention this hotel is located in a strategic location.

R***i

10.0

/ 10

My family and I were very happy staying here. The service was excellent, very attentive to the guests, the food was delicious, the room was clean, and the view was beautiful ❤️❤️

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y***i

10.0

/ 10

My family and I thoroughly enjoyed our dining experience at The Westin Surabaya. The food was truly delicious, with a varied and high-quality menu. Every dish was fresh and beautifully presented. A special thank you to Chef Bagus, who was so friendly and attentive. He even served us chicken satay, which was so delicious that my son even had three more! 😊 Thank you, The Westin Surabaya and Chef Bagus, we will definitely be back!

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T***u

8.5

/ 10

Everyone was very welcoming; this is the second time I've chosen this place.

P***o

10.0

/ 10

Best place to stay. I've been staying here every time I visit Surabaya. Again and again, what a lovely hotel this is.

In the Area

See Map

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Wiyung, Surabaya, Jawa Timur, Indonesia, 60216

Main Facilities

24-Hour Front Desk

Parking

The Westin Surabaya is located in area / city Wiyung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in The Westin Surabaya

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around The Westin Surabaya

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Wiyung, Surabaya, Jawa Timur, Indonesia, 60216

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Discover More About The Westin Surabaya

Location

The Westin Surabaya is located in area / city Wiyung.

About The Westin Surabaya

The Westin Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

This hotel is an ideal choice for you, novice to professional golfers.

Have fun with various entertaining facilities for you and the whole family at The Westin Surabaya, a wonderful accommodation for your family holiday.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

The Westin Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

The Westin Surabaya is the ideal choice for you who are looking for a comfortable yet affordable accommodation.

All facilities in The Westin Surabaya

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Common Space

Hotel Services

Money changer
Multilingual staff
24-hour Receptionist

Transportation

Valet parking
Security

Public Facilities

Safety deposit box
Room service

Accessibilty

Disabled access friendly

Nearby Facilities

ATM/Banking

Accommodation Policy & General Information in The Westin Surabaya

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

12:00 - 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	24-Hour Front Desk, Parking
Check-In / Check-Out Time	From 15:00 - to 12:00 - 12:00
Available rooms at The Westin Surabaya	186
Number of floors in The Westin Surabaya	10
Another facilities in The Westin Surabaya	Money changer, Multilingual staff, 24-hour Receptionist, Valet parking, Security

Frequently asked question in The Westin Surabaya

What are available facilities at The Westin Surabaya?

There are top facilites at The Westin Surabaya such as 24-Hour Front Desk, Parking. (some may require extra charges)

What is normal check-in & check-out time at The Westin Surabaya?

The standard check-in time at The Westin Surabaya is starting from From 15:00 while the latest check-out time is at 12:00 - 12:00

What is the star rating of The Westin Surabaya?

The Westin Surabaya is a 0.0-star hotel.

How many floors does The Westin Surabaya have?

The Westin Surabaya has 10 floors.

How many rooms are available at The Westin Surabaya?

The Westin Surabaya has 186 rooms in total.

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More Reviews from Other Guests in The Westin Surabaya

Overall Ratings & Reviews The Westin Surabaya

Traveloka (668)

Other sources (59)

9.3

Exceptional

From 668 reviews

Provided by travelers on

Cleanliness

9.5

Room Comfort

9.4

Meal

9.4

Location

9.4

Service and Facilites

9.4

People often mention about The Westin Surabaya

All

Staff Friendliness (54)

Bedroom (49)

Ambiance (48)

Room Space (46)

Hotel Area (46)

Bathroom (45)

Taste (45)

Variety (44)

Accessibility (40)

In-house Restaurant (39)

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Traveler Reviews The Westin Surabaya

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Customer reviews

Rieke I.

Leisure

10.0

/10

Reviewed 8 week(s) ago

Amazing hotel! My husband and I are so impressed with the service and the cleanliness of the room. Not to mention this hotel is located in a strategic location.

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T***u

Staycation

9.4

/10

Reviewed 10 week(s) ago

Good hotel, good services makes trip more wonderful

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N***l

Staycation

10.0

/10

Reviewed 11 week(s) ago

The hotel staff is very friendly & helpful

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v***a

Business

10.0

/10

Reviewed 11 week(s) ago

Excellent and good service. Staff remember my name.

1 people find it helpful

R***i

Leisure

10.0

/10

Reviewed 13 week(s) ago

Nice and clean hotel. The staff are friendly, and the hotel is also nice inside a mall.

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1 people find it helpful

R***i

10.0

/10

Reviewed 13 week(s) ago

My family and I were very happy staying here. The service was excellent, very attentive to the guests, the food was delicious, the room was clean, and the view was beautiful ❤️❤️

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r***y

10.0

/10

Reviewed 14 week(s) ago

Was a great experience in Surabaya. Was good food and I love the breakfast, so many choices of food by Chef Bagus.

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T***u

Staycation

10.0

/10

Reviewed 25 week(s) ago

Always wanted to repeat a stay at the Westin, everything was great and there is a mall right next door.

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M***a

10.0

/10

Reviewed 25 week(s) ago

Always a destination for staycations and family gatherings, have stayed here several times

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1 people find it helpful

A***k

Leisure

10.0

/10

Reviewed 26 week(s) ago

I recommend this, it's a really good hotel.

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R***h

Leisure

10.0

/10

Reviewed 26 week(s) ago

Tips for bringing a car, for hotel guests park at B3 (basement), or you can ask for help from the concierge to park your car.

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Verified Traveler

Staycation

10.0

/10

Reviewed 27 week(s) ago

The hotel staff service is very friendly, the hotel is very clean, especially in the rooms.

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1 people find it helpful

e***n

Staycation

10.0

/10

Reviewed 28 week(s) ago

Westin is always the best for me and my children.

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1 people find it helpful

Verified Traveler

Business

10.0

/10

Reviewed 29 week(s) ago

Luxurious, comfortable, cool, fragrant

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1 people find it helpful

S***y

Staycation

9.7

/10

Reviewed 29 week(s) ago

Love the gym and yoga session on Sunday morning, breakfast food are amazing at Magnolia Restaurant. Best breakfast in Sby 😊

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y***i

10.0

/10

Reviewed 31 week(s) ago

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1 people find it helpful

T***u

8.5

/10

Reviewed 35 week(s) ago

Everything is great, the environment is nice.

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T***u

8.5

/10

Reviewed 35 week(s) ago

Everyone was very welcoming; this is the second time I've chosen this place.

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A***a

10.0

/10

Reviewed 37 week(s) ago

This is my second time staying here. I'll be back soon 😍🥰

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P***o

Business

10.0

/10

Reviewed 38 week(s) ago

What a lovely hotel. Will do staying here again for my next trip to Surabaya.

1 people find it helpful

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.