Hotel Etnea 316

Don’t stay here. Worst hotel experience ever. The staff are rude, the manager is belligerent and abrasive. My friend’s flight was late due to electrical storm and he didn’t make the first night. Fine I was happy to lose the money for that first night as I had booked in advance, only fair. I even explained to the staff on the check in day but they don’t care. Then they charged an additional 50€ in the way of a ransom…if I didn’t pay we would forfeit the next two nights also. This is just bad business, a cheap unprofessional practice and a kind of money grabbing thievery. False advertising said WiFi in the rooms. There was no WiFi in the rooms. The breakfast buffet is the worst…and they want to charge you for the drinks. The room is super basic as you would expect for the price but not comfortable. Don’t use the shuttle service way too expensive, Just take the ALIBUS to and from the airport. The location is good though - but everything else?? Do yourself a favor and pay a little more for a different place. Not Recommended.

Great location but service was horrible,

It was a great choice… decor was a little dated, but great value .. staff was exceptional..

Older style but it works.

The gentleman at reception was of the utmost kindness, very kind and helpful. Thank you

Not on ground floor. Carrying luggage up a flight 1-1/2 of stairs , loose tiles. Had to argue to get air conditioner in room. All lights are turned off daily. You had to manually turn on hallway lights at the hotel(not room). No staff available after 9:30. Rooms we clean and tidy.

I asked for late check-in and they charged me 60€ just because they sent me an email with instructions. No employ was waiting for me to justify this amount. They also offered to charge me 50€ if I would pay in cash (is this tax evasion or what?) The place is the usual old building lightly renovated to pretend that it's a hotel and charge this ridiculous price, for the level of the accommodation. Terrible mattress, small uncomfortable bathroom, too noisy toilet flush refill. The breakfast was awful. Not at all recommended. There are a lot more nice places in Catania.

I had a very large suite and the host helped me in everything. The only problem was the location of the bus station bit it is a problem in Catania.

The hotel is very central, old style and comfortable for short stays.

Great place , Friendly staff , clean , quite , good price El Grande Mario

Terrible mattress for sleeping

Pretty bleak - turned out our room only had a window onto an external corridor, so it could not be opened. Advertised as having parking, but it's actually in a paid car park about ten minute's walk from the hotel. Would not stay here again.

The room was very spacious.

We mistakenly booked for dates in November instead of October. After discussions with the booking agent, we were told to go to the Hotel on 19 October and the Hotel would see what they could do. When we got there, the Manager said he could do nothing about the problem and he had no more rooms. We could already see from online booking sites, including the agent we had booked through, that there were indeed rooms available. The gentleman just couldn't be bothered tending to our concerns. Our mistake initially, Yes, but he should have shown some understanding. We subsequently found a fabulous apartment by the amphitheatre, much cheaper than this Hotel and totally modern. So some good emerged from the cold and uncaring attitude that greeted us at Hotel Etnea.

Property in a very good location and owners very helpful and friendly. Room was very clean and comfortable but the bathroom could have done with a refurb shower not that great and also room very noisy at night with road noise. We stayed in room 1. So didn't sleep very well.

Couldn't be better

My partner and I opted to stay in this hotel for convenience. For £23/night including breakfast we didn’t have high expectations. However, it was extremely difficult to find and if it was not for a guest passing by we wouldn’t have found it at all. The floor in the bedroom felt really dirty so we opted to wear flip flops. The shower head only let out a small sprinkle of water due to heavy limescale. The breakfast was simple but worth the extra few £ until we were told we were only allowed one bread roll per person as the hotel was full. One receptionist that checked us in and explained the limitations of breakfast was particularly patronising and brash to us. We would not recommend this hotel and will not return.

Comfortable hotel right in Catania center. Historic building and turned into a hotel.

to connect to the wifi, I had to move from the bedroom to the antechamber of the bathroom, where there was not a table in it ', the electrical connection for my pc. In the bedroom, courtesy lights (those next to the bed) were not connected to some electrical source!

Poorly lit walk-up, poorly lit spartan room. A relic of the 19thC without the candles. Should be listed as an expensive youth hostel. The very central location is its only saving grace.