Hotel Shangri-La Roma by OMNIA hotels

Staff was friendly and welcoming. Rooms were comfortable and clean. Very nice atmosphere.

In the heart of EUR area, close to shopping center and surrounded by green areas. Recently renovated, great value for money!

I’ve been to Rome and stayed in Eur 10 times. Several times at the Shangri-La. Unfortunately, this most recent stay will be my last at the Shangri-La. When I entered my room, there was a hand towel folded on the sink vanity with what appeared to be vomit on it. See photo. I then opened the “cleaned” toilet (they took the time to put a piece of paper on it to show it has been cleaned) with poop marks on it. I went to the front desk since I was headed to dinner and told them about this. The gentleman at the front desk seemed to take it seriously and said he would send someone right away. When I returned from dinner, someone had been in my room because the vomit towel was refolded into its spot and the toilet seat closed - but neither were cleaned. I called the front desk and said at this point it was late and to please move me to a new room. They said there was not a single available room at the property but they would send someone. A porter - not housekeeping - showed up to my door 10 minutes later. He had no idea what was going on. I explained the situation. He offered to bring new towels. I said someone had to clean the toilet as well. He returned with some spray, sprayed the toilet, and left. Any decent hotel would have checked to confirm the issue was actually fixed. No one checked before I returned to the room after dinner. No one asked when I checked out the next morning. No one seemed to care. Goodbye Shangri-La.

The room smells like cockroaches spray. We could barely stay in. This was not a Shangra --La experience but a motel at some dungy area.

Very clean, very inviting reception area. Friendly staff, most of them. Rooms are spacious, maid service everyday. Points to mention rooms very warm. Good choice for breakfast although eggs and bacon not warm when kept in the warmers. Toaster not very good had to put bread through toaster 3/4 times. Only one restaurant close to hotel which you have to book as busy, but plenty in area if you are keen to walk or have a car for people who have children. Metro 10 mins down the road to hotel, easy to use and tickets are cheap, bus links from hotel are good as well. Great place to stay if you are running the Ostia half marathon everything is on the doorstep of hotel. We had a lovely stay

We stayed because of it's proximity to the Palazzo Dello Sport (easy walking distance), for a concert. It was very near a busy road and it took us a couple of days to work out that walking maps avoided these main roads. We were about 11k from central Rome but once we realised, the distance to the Metro station was only about 10-15mins away, along the main road and there was a regular bus. Travel was reasonable. The hotel itself was reasonable for what we used it for. Staff were friendly and the room clean & beds comfortable. Well stocked with toiletries & complimentary products, including slippers. Price very good for 4 of us. We were allowed to keep the room for longer due to a late flight at short notice and for a reasonable price. Breakfast was ok, continental style with a lot of sweet breads/pastries/cakes. There is currently building working to increase the number of rooms and to provide a swimming pool. The gym was quite good for the size of the hotel. Oddities for us were the tiny paper cups for hot drinks in the room. No milk (we were charged 3 Euros for a glass of milk). The patio door in the room only had a handle on the inside so it the door slammed you could get stuck on the balcony! It was also incredibly hot in the room (although to be fair, we could have asked for help with this). The day before we left we also discovered a huge shopping mall (about 5 mins walk away), Euroma 2 :) Would have been ideal to have written information in the room to help navigate.

Stay here due to is close proximity to the palazzo dello sport after a concert. Short walk to the metro to get straight to rome termini to go site seeing. Consierge where brilliant and so helpeful after google maps had been useless. aclean comfortable and great size bathtub for hotel room

It’s rather new property, but I expect to receive a bottle of water each day. Clean, far away from any public transportation.

It was a wonderful stay! Everyone was so pleasant, kind and helpful.

Great experience

Great hote

The hotel was very nice.

Really good and super accommodating staff in the kitchen.

Amazing breakfast

The room is huge and clean. No coffe maker obviously no Coffe in the room. No luggage stand. We literally have to place our luggage’s on the floor. Elevator not working most of the time. Some staff are accommodating. In our day of our check out it was raining heavily. female person in the front desk she was on her cell phone made me wait. I ask for service umbrella since it was pouring rain she did not even look up to reply with a Big NO!!!

Need to work on customers services

Nice & clean hotel conveniently located across a shopping mall. Front desk staff not friendly at all. Restaurante workers and bell boy are very polite and nice, thanks Antonio!

Nice hotel

The bedrooms were clean and very comfortable. The staff and service were always very helpful and accommodating. Nothing was too much for them. I would definitely stay here again.

Service is good. Front desk is very helpful