Apartment Kanade

1: I booked a room at Hotel Kanada via Hotel.com. 2: I was advised that reception was open between 08.00hrs and 20.00hrs. 3: We departed for Japan on 6.4.18 4: On arriving at the hotel we are unable to gain entry and were assisted with finding another place to stay by a local man [one of many who also tried to enter the building and who tried ‘phoning the number given - with no success]. 5: This relocation caused us to loose half a day, of a one-and-a-half-day stay, as well as causing stress and concern. 6: On arrival home I found that we have been sent, after departure, an email [contradicting the earlier emails there was no front desk] giving us details to enter. 7: I have reported this to Hotel.com seeking a refund. They gave me an email address which does not respond. 8: I am now asking that I receive a full refund of £156.34. Richard Miller

오사카 변두리에 위치해 찾기도 힘들고 직원도 없고 찌든담배냄새가 꼬를찌르고 변기물내리면 당뢍스럽고 들어간순간 울고싶게함 싼게비지떡임 2틀밤 예약해 선결제 하고 하룻밤 찜찜한것 참고 이불도 못덥고 쪼그리고 하룻밤 겨우묵고 환불없이 (환불안됨)줄행랑 ㅠㅠ 2박3일 첫일본여행 인데 대실망 즐거운여행 망칠뻔 한걸 다음날에 케리어 끌고다니며 오사카성 보고 도톤보리 근처 호텔에 예약해 들어감

There is no front desk and the people taking care of the rooms is tough.

It was a smooth stay in the hotel. Reasonable price for a hotel room. Near to the stores and very quiet.

Terrible!!!This is not a hotel more like an outdated air bnb. There are no Towels or any amenities. It is also far from shin- Osaka station that we had to take taxi to get there. The toilet is not clean but if you just need a cheap place to sleep and not looking for comfort it should suffice. We didn’t bother to take a shower because they did not leave towels for our use and the bath looks unsanitary. This is out of place from our overall Japan experience. We think the public toilet at the stations and train are cleaner and more modern. The place was not easy to find there is no signs outside particularly in English. I don’t think this should be marked as a Hotel when it was clearly an apartment for lease. I doubt we will stay here as there are no interesting points to visit around the area. I do not recommend this place. Please find another “hotel”... in fact I think a “cube” would be a step up.

Needs information personnel In the apartment . Need to call long distance before you can talk to management . Emergency and fire call no response . Not safe specially for foreiigners . Do not recommend this apartment

地下有塵, 開放式厨房洗手盤有異味, 感覺不乾淨. 附近多便利店, 有超市, 買野方便, 但不近地鐵.

宿泊施設に関して言えば金額から考えるとすごく良いのかもしれません。完全個室のバストイレ付でホテルと何ら変わりません。ただ布団の匂い消しを外国人の使う香水を使用しているので日本人には強烈でした。ファブリーズを使用してもらいたいです。最も不満なことと言えば宿泊施設の方と連絡が取れないということです。ホテルズコムに掲載されている電話番号に電話してもつながりません。初めて宿泊する人は不安になります。現地ではまた違う電話番号が記載されていてそれにはつながりました。

Very strange type od check-in. I felt like during some tv show - It is hard to find that place without GPS and than you should put some code to open door. In fact it is room in block of flats. I was worry that for that price, space and great location (close to station), quality would be terrible, but it was not so bad. It is not 5stars hotel regardin level of cleaning but it is free of bugs etc. you'll receive more for that price than you could suspect.

싸게 나온 이유가 있답니다. 너무 기대하지 말고 화장실 있고, 욕실 있는 정도에만 만족해야 합니다. 세면도구는 없으니 수건도 챙기셔야 하구요. 그래도 싸게 하룻밤 자고 갑니다!

チェックイン方法の連絡が来なかったので、こちらから連絡した。ところがその際の指示が間違っていて、チェックインできず。 担当者に電話をしても応答なし。 エクスペディアのサポートに携帯電話から連絡して通話時間15分。別部署が対応すると言うことだったが、日本語対応スタッフが週末で不在とのことで英語でのやり取りが18分。 なんとか担当者がつかまって指示された窓口は、Expediaの担当ではなく、詳細も聞いていないとのこと。 なんとか部屋に入るとタオルがない。(夜になって届けられた。)バスルームの洗面台を使うと排水口から逆流して床が水浸し。 いくら安いとはいえ、これでは全くつかえません。