Four Points Flex by Sheraton Yokohama West

The Four Points Flex hotel is a wonderful property. It is incredibly convenient to the Yokohama Station and is tucked away on a very lively street. I will definitely stay here again on my future trips to this area of Japan.

Nice reception. On a street that leads to JR Yokohama which is super convenient and it is just a bustling street full of life! I was worried it would be loud, but at night it was very quiet.

Clean spacious rooms, super friendly staff and conveniently located near Yokohama station. I would definitely stay again.

Nice place to stay. Everything was great.

The Staff response to fire alarm at front desk/floor is not timely and well communicated to the guests at waiting line. Do not have the same feel as most Japanese hotels.

Convenient

Convenient area to explore Yokohama, typical smaller size rooms, however comfortable and clean.

It appears to be downtown with a large variety of stores and restaurants. There were also very interesting places of interest nearby. The main point of dissatisfaction was the lack of English-language television. All channels were in Japanese.

Great location. Staff friendly. Hotel was clean.

Friendly staff

The property was clean and quiet. The staff was very nice. The rooms are small but the bed is comfortable. The next time that I visit Yokohama, I will stay here. The location of the property is a short walk to the train station. Overall I enjoyed my stay.

Guest check in is on the second floor. Staff were very courteous and spoke enough English to be very helpful. The bathroom was excellent and room size adequate with fridge and tea kettle.

Staff were very helpful. Location excellent 10 minute walk to Yokohama railway station . Loads of restaurants within 10 minute walk

I stayed at my last night in Japan - easy for last shopping, dinning, and transportation to the airport! Very quiet.

It is the typical business hotel and the room quiet small. But it is close to the train station

I thought the hotel was wonderful. The area outside the station was interesting, but I think that should be expected for an area that is a 5 minute walk from a major rail station. There was also an excellent supermarket embedded in a pleasant mall just 1.5 blocks away.

Close walking distance from Yokohama train station. Staff was very friendly. Stayed 4 days. Tons of food options nearby. The room is Japanese business style so they are small-served its purpose if you simply need somewhere to stay while visiting local attractions, relatives, etc. They did have coin laundry. A little tricky to find as there’s not a super big sign advertising the hotel. I was traveling alone so it was great.

Staff so nice.

The hotel is easy walking distance from the Yokohama railway station. (Note: the shinkansen trains stop at a different station much further away.) We also enjoyed visiting an excellent onsen located even closer than the station where we had a great time and enjoyed inexpensive meals too. The hotel staff were very friendly and helpful but spoke little English; that's where Google Translate came in useful. We had two stays in the hotel. The first was in a regular double room which turned out to be very cramped. For the second stay, we paid extra to get a room with two beds and it was a larger room where we were much more comfortable. Both rooms included a fridge, an electric kettle and a trouser press. The TV provided only TV channels from Japan or pay-per-view movies in Japanese. The breakfast option gave us a choice of four meals, two with Japanese food and two in a western style. Unlimited soft drinks, tea and coffee came with the meals. We would happily stay again in this hotel if returning to Yokohama.

I loved my room on the women only floor, which had a nice lounge where female customers could relax in the lounge wear and hotel slippers, make coffee/tea, do laundry, and read/work in a very quiet setting overlooking the town. The only complaint is not about the hotel itself, but the adjacent restaurant that offers breakfast to the hotel clients. I bought the meal tickets for the entire duration. The food was pretty decent, but the restaurant was so dirty, covered with dust. I had to dust it with a wet towel every single time. It got blacked every single morning. The restaurant should clean the air filter, too. It was absolutely aweful.