Hotel Keihan Sendai

Great place and location.

Check in staff were helpful and efficient. The room was clean and comfortable all toiletries were provided. Hotel was very centrally located and about 10-15 minute walk straight up from station to back entrance. Breakfast was excellent and staff were very friendly and helpful. Would definitely stay here again.

Only stayed for one night while passing through Sendai but it was an excellent stay.

Room was very large compared to most hotels which was a great plus, location was perfectly near the big Sendai station. Bathroom is pretty small though, where everything is in one spot which is okay but I like the ones where the shower and toilet is separate but they were exactly what we needed for staying 2 nights.

No worry to splash as bathtub and was area is separated with a door and perfect equipment. The room with thoughtful ideas

This is a great hotel that has bigger rooms than most Japanese hotels. It’s very clean, modern and ample with enough stirgare and a little desk. Easy to locate, close to station and many options to eat close by. Staff is very friendly and provides recommendations around the city. I did not try the breakfast, but looked good to. This will be our go to hotel for any future Sendai trip for sure.

Everything is good!

The hotel appears to be a hub for large organized Chinese tour groups. Our room smelled strongly of cigarettes despite being designated non-smoking. When we requested a different room, we were moved to one located directly next to the elevator. The hallways also reeked of cigarette smoke, as the non-smoking policy does not seem to be enforced. The tour groups were loud and the hotel felt crowded at all hours. Beginning around 6 AM, there were loud conversations in the hallways, making it very difficult to sleep. If you are looking for a quiet stay or hope to sleep in, this hotel is not a good choice.

Basic hotel but we are happy with its cleanliness, proximity to Sendai Station/ restaurants, and helpful staff.

Very pleasantly surprised after arriving here on our first day in Sendai. The staff were very attentive, patient, and thorough. The rooms were clean and decently sized. The location was also very convenient and the breakfast is a major bonus. The options were very diverse and tasty, highly recommend when staying here.

Excellent hotel with great staff. The location really can’t be beat - it’s basically at the center of everything and right near the station, too. Also the staff was very accommodating and friendly, equipped with translation devices or simply good English skills (which was very helpful for an English-only guest like me). Everything else was very comfortable and every service I needed felt within an arm’s reach. Well worth the price should you be able to afford it; would highly recommend!

Near the train station and shopping malls, plenty of restaurants. Meet good breakfast with clear labeling of food allergens.

The hotel was clean and easily accessible. Unfortunately they screwed up the reservation and told me they couldn’t I hadn’t paid for the breakfast when I had. It took multiple chats with Hotels.com support and I finally got the meal tickets but only for one day out of the two day stay. A refund was not provided. We didn’t miss much since the breakfast was pretty basic, but still leaves a bad taste in my mouth.

Friendly staff and great location

This hotel has an excellent location, close to downtown and 5 min walk to Sendai Station. I really liked the room, it was really comfy and wide compared to other similar hotels.

This hotel is located conveniently within walking distance from the major Sendai Station. The vicinity has a lot of shopping malls, restaurants and convenience stores. The room is super cozy and comfortable. They have washing machine and dryer (reasonable charge) on 2nd Floor. Mircowave and Ice Cubes also available on that floor if required. They also have iron and ironing board (requestable from reception) in the event you need.

The room was clean & very comfortable. The location is ideally with lots for dinning, shopping & close to the main train station.

Value for money

Location was great, very close to everything. There are loads of restaurants nearby and it's not too far from the JR station.

Staff were very professional, patient and accommodating throughout my entire stay. Although there was a language barrier, communication was easily transmitted. With my limited Japanese and their willingness to engage in English, the whole checking in process and inquiring for other services was easy.