Hotel Ootaki

I stayed only for one night but the hotel was excellent, staff were helpful, spacious Japanese style room. A bit of walk from the Kinugawa Onsen Station but it is a nice walk. I will stay again if I am in the area again.

The room was magnificent! It was huge with great view of the mountains! Heater worked wonderful! It was freezing outside so a good heater was super good for the night! It was a Japanese style room, tatami floors and beds AND they had extra beds to make it more comfy! Would stay here again!!!

The room was so spacious. The area was quiet and nice. Very walkable. The staff was so nice

We really enjoyed staying here, the onsen was so relaxing and beautiful. Some of the staff were very nice and sweet, others were kind of rude. Its also very quiet and safe around the hotel so we liked that. It was hard to find a restaurant within 20 minutes walking that was open for dinner, but we met a sweet auntie who told us where to find good food. We will definitely stay here again when we come to Kinugawa

The hotel room was very spacious and a traditional tatami room style. The view was incredible!

Very nice onsen. It looks updated and well maintain.

Too far from the station. Walk with luggage is a pain. The onsen is not that good in compare to the other onsen hotel in the district.

I found this Onsen and an excellent offer from Expedia. I wasn’t sure what to expect at such a low price and some mixed reviews. I loved it here and it exceeded my expectations. I dropped off my luggage early and walked the area until check in. Since it is across the river and a bit of a walk from the train station, it was so peaceful and beautiful away from others. I found a town footpath that overlooked the river gorge, a suspension bridge, and interesting decaying resorts from the economic boom downfall of the 90’s. A photographers’ paradise. The resort seems to be going through a renovation. The room was very large and had living spaces with tatami mats. Oh yes, your room key opens a wooden locker near reception for you to place your shoes- wear socks. Beds were not futons but mattresses on floor. The mini fridge was great. I didn’t even use the bath in the room because the onsen was clean and wonderful. An outdoor bath looks out on a wooded area and is divine. The shower area has great hair and soap products. I had difficulty finding it at first because the instructions are a bit vague with arrows, but if you look for the out building next to and behind you’ll find it easily. Had to walk on plywood boards placed for the renovation and a rock path up to step so be aware. Yukata and slippers are provided. There are two massage chairs and multiple vending machines. I highly recommend staying here.

Spacious but do not like the fact there is no restaurant

The room is large, there is a convenience store nearby, there is a public onsen to use, it is clean, reasonable price and convenient for those who travel by car.

Not much assistance when transport was needed

The rooms was satisfactory but old as the hotel has an 80’s feel to it. Room was kept but we weren’t sure how long it had been since it was used. Our biggest problem was we killed over 15 Japanese beetles flying through the room all night. Harmless but gross.

We stayed in a standard room, tatami-style, with mattresses on the floor. The room was large with nice views. The hotel itself feels quite dated and front desk staff are not there all day, which is quite challenging if you want to drop luggage off early, etc. If you are using this as a base for Nikko, it takes nearly an hour by train.

We had a wonderful stay at Hotel Ootaki and would definitely return. The hotel is very traditional and gives you a real insight into traditional Japanese culture. Although the staff had limited English, this was not a problem for us and they were incredibly welcoming and helpful. The hotel has lots of freebies as part of their service including combs, hairbrushes, shower caps, razors etc. The onsen was very relaxing and the hotel was clean.

The room is a bit old and need to be renovated. The air conditioner come with fan only which is a bit warm.

Unfortunately our stay here was ruined by a very rude young man at check in. No manners very rude and unhelpful so would not recommend anything about this place at all. This young man should not be working here. The tatami in room was covered in human black hair (not mine) Very outdated inefficient air conditioning and no washlets in room. Note the two older employees were friendly and courteous

Although staff doesn't speak English, they are helpful, google translate is good. The hotel is a bit out of the way, there is a 7 11 closed by. The room is nice and big and very quiet. I booked a private bath and it is perfect. For the price i have no issue.

A classy and elegant hotel. Love the tradition and its cleanliness. It has an outdoor onsen which overlooks the greenery. so totally enchanting 😍

Booked it due to its reasonable room rate for a relatively big tatami room. It is a traditional hotel and room is spacious for couples. It's cleanliness is of high standard recommended 👍

hotel was old but everything was good. only Public bath need walk out from back door from the hotel,