Hotel Rosso Karuizawa

Not sure where the -ve reviews are coming from but we absolutely had a good stay here. It's not right next to the train station but close enough, 5 min walk. There is shuttle service provided to the train station (outlet) and the ski centre. For those driving EV, there is charging available.

We only stayed one night here on our way back to Tokyo. The staff were very polite and helpful, the rooms was very clean with good amenities and the breakfast was fine.

Stayed a night. 10 min walk to Karuizawa station. Nice and cosy. Small 3 storey hotel/inn. Simple but good breakfast included.

Clean and spacious room. Very helpful and friendly staff. Close to many attractions in the area. Lots of restaurants near by. Beautiful and quiet.

Very polite staffs. Great location. Highly recommend.

Nice hotel in a quiet neighborhood. Room is sparking clean.

Walking distance to Outlets

Very impressed with this hotel. Very helpful and friendly staff. Good sized rooms, and the included light breakfast was ample. On site parking was easy and the location of the property made it ideal for anyone travelling by car or train. Highly recommended.

it's quiet and easy parking.

Convince

Clean, polite staff, nice breakfast

Highly recommend

The hotel is in the proximity of the outlet. There is lots of parking in front of the hotel. Restaurants and convenience stores nearby by. The hotel is clean and quiet but the breakfast needs a lot of improvements.

Very clean rooms. Staff are very friendly and helpful. Would stay here again.

Our stay was a huge disappointment. The only positive about the hotel is its location convenient to the Karuizawa Train Station. Many negatives: Uncomfortable beds - with our extra bed being just a thin mattress on a hard wood base; windows look out through metal shutters creating a prison-like atmosphere; room is cramped and bathroom is tiny; breakfast food is cheap and tasteless (instant miso; slightly stale croissants; tired sausages; no fresh fruit). Lighting was hard to operate. And, the staff were not helpful - to the point that we doubted we were in Japan. We had left our bags for several hours after we checked out, and when we returned to pick them up, we could not easily locate our luggage number. Even though the staff knew us, and knew we had a train to catch soon, they kept us waiting until we could locate the number. Overall our worst experience with a hotel in Japan. We have stayed at hotels much less expensive with much better accommodations and service. We hope that in the future the staff will provide service more in line with Japanese culture.

Staff are very polite.

Love the cozy hotel , the staffs are so kind.

Very good, our holiday twin room has mineral bath, so excited!

Quite far from train station, about 15 mins walk. Quiet inconvenient location, no dining options except few options at station vicinity. But have 2 convenience stores nearby. Staff - not all of them friendly or warm. Room comfortable, spacious but sofa bed ( triple room booking) was terribly hard & uncomfortable- basically just a wooden frame with a thin tatami.

This the second time staying in this hotel as the environment is good. It is not too far from the train station and there is a family mart just beside the hotel. There is even shuttle bus service from hotel to train station and ski resort. The hotel staff are friendly, helpful and supportive.