Hotel Villa Fontaine Premier Haneda Airport

It’s super convenient to stay at this hotel when flying in and out of Haneda, especially since it’s right in Terminal 3. Having a Lawson right outside the entrance, along with gift shops and restaurants all around, makes things really easy. The hotel is clean and the overall service is usually solid. Another great thing is how easy it is to get into central Tokyo from here. The monorail and train connections are super accessible, and with the express train, you can get to Shibuya in about 30 minutes. So if you’re in a pinch — like we were this time when everything in the city was fully booked — this hotel is a solid option, and you can still easily go out and explore. That said, my second stay wasn’t as smooth as the first. I was surprised by how poorly trained the staff seemed this time. It’s an international airport hotel, yet no one I interacted with spoke English — even basic questions, like asking where the wall outlet was for the coffee maker, led nowhere. Eventually, I just gave up trying to explain. On top of that, I was quoted one price for a late checkout, but a minute later the staff changed it and said it would be 5,000 yen more — apparently because she “wasn’t sure.” At places like the Ritz or Four Seasons, they would’ve honored the original quote. Also, I was told our room could be cleaned during the extended stay, only to be told later by the manager that it couldn’t, since it was just an add-on to our original reservation. It was frustrating and disappointi

Excellent staff and service.

Wonderful Service, beautiful amenities.

Convenient location 5min walk to International terminal! Very quiet check in/lobby area also nicer bathroom and bedroom(you can see Mt.Fuji in the morning) compared to Grand.

Easy access to the airport, great staff, fabulous rooms, amazing showers/tubs, super clean, great amenities.

When ending a vacation, staying at the airport isn't always ideal since you lose a day on some local good food/shopping. But staying at Hotel Villa Fontaine makes sure you don't lose out. Have access to great food in the airport, as well as easy access to shopping. Allows you to shop, go upstairs to pack it and see if you can still buy some more with ease! Would stay here again every time i fly out of HND

The staff are very nice and friendly. But the facilities are average.

Service is top tier, easy access terminals and transport

Despite the "Premier" branding, there's a complete lack of proper hospitality. Front desk staffs are just working robotic like for standard check in/ out. Don't stay here unless you would like to ruin your holidays before going home.

It is conveniently located within the Haneda Airport Terminal 3. However, despite the "Premier" branding, do not expect for a better service than their "Grand" hotel just opposite. Their property management does not bother to respond to your feedback and their front desk only start working for a solution to their problems when you start shouting at them at the front desk. There is no morning breakfast to go option in case you checked out earlier than their restaurant opening hours. Their sausage and bacon in their breakfast session are super dry and salty. I do NOT recommend this hotel unless you want to ruined your holidays before heading home.

N

Everything was excellent however would ask management to add more to vegetarian menu in their offerings for breakfast and meals

Staff we're, very friendly and kindness. I will come back again and again

Easy walk from the Haneda Airport

Great place to stay the day before your flight. Quiet, super clean, luxurious and convenient last minute shoping.

Right at the airport. Excellent for transfer. The hot spring is really good.

We stayed at this hotel the day before we flew back to the States. We are very satisfied with the hotel and the services. The room was clean and spacious enough. The bed was comfortable and the breakfast was delicious. Especially staff was very welcoming and very helpful. And of course, the great access to the Haneda International Airport. Their Spa is tattoo friendly, so my husband really enjoyed it. We strongly recommend this hotel to everyone.

Y

Pristine hotel with well appointed rooms full of amenities on par with the finest hotels. Fantastic service from start to finish. The stay comes with access to a wonderful spa with onsen and spectacular views. Highly recommend this hotel for anyone flying in or out of HND!

Was very nice to stay there we enjoyed it immensely