International Garden Hotel Narita

Hotel is outdated but provide good shuttle bus service.

Loved the shuttle to the airport

A busy hotel but i never experienced disturbance in my room. Staff handle a lot of people coming and going without difficulties. Shuttle service a huge bonus for going into town. Narita is beautiful and historic. Shuttle also goes to airport.

The price I paid for a night stay for such a property is a rip off

Functional and reasonably priced airport hotel.

Old hotel

Very close to airport after long flight, very helpful staff attended to our needs.

The hotel is large. Lobby area very attractive, and our room was a good size. The bathroom was functional but a bit dated. Reasonable range of breakfast, all self service which is fine but there was a machine for juice and I couldn't work out how to get orange juice! There is chilled water and ice on each floor to reduce single use plastic, which is a great initiative. The hotel run a shuttle bus to the station (absolutely rammed each time we used it - not for claustrophobics). Also one to Narita airport which was much quieter and very convenient. So a bit of a mixed bag overall, some good points and some less good.

Stayed at this hotel due to the convenience of being near the narita airport. The room is decent for the price and a free airport shuttle. The shuttle also provides transport to the nearby mall which is nice. I was satisfied with the overall excellent until I ate the breakfast buffet at the restaurant inside the hotel. Most of the food isn’t even average other than the potato wedges and coffee. On top of that the staff working there were extremely rude. I was toasting my bread and this lady with short hair spoke to me in Japanese in a really rude tone. My guess is she was telling me I shouldn’t adjust the temperature of the toaster. There’s many ways to relay a message to a person and if she had used a nicer tone I wouldn’t have a problem with it. If the toaster’s temperature isn’t right then it needs to be adjusted….if not, why even have it there?! To top that off, my sister was rudely told to leave when the buffet wasn’t over. This person pointed to her watch and spoke in Japanese in a rude tone in which my sister assumed she’s telling her to leave. Their buffet ends at 10 am and at this point it was around 9:30 am. If there’s a time limit, customers should be told in advance. There isn’t a need to be aggressive and shoving plates aside with a major attitude. I will never stay at this hotel again!

Good clean hotel, nice folks.

Helpful hotel staff

The cost to stay per night was too high! The vent in the restroom had so much dirt in it that I’m not even sure it would have worked if I had turned it on. I also dropped something on the ground and when I went to pick it up the carpet under the beds was filthy (like they never deep clean). This shocked me because Japan is often extremely clean. I also went to do laundry and there were clothes all over the place and the dryers didn’t dry properly. The gentleman who checked me in was kind, but the other staff seemed unhappy to be at work, like it was just a job (some even tried to avoid making eye contact so they didn’t have to help or answer questions). The transportation to and from was nice (free as well as taxis). The convenience store was nice as well. The restaurant was booked when I tried to eat there and there weren’t really places directly in the vicinity of the hotel to eat so that was a bummer. Compared to other hotels this one felt dirty. A good spring cleaning is needed. Also, I was on a non smoking floor but there was horrible smoke throughout the entire hall the first night I stayed. Thankful I had a place to stay, but definitely not top quality.

We used the shuttle to go to the Aeon Mall, but needed a taxi to return, as the bus was full. The airport shuttle was convenient and easy to use.

Good sized rooms and amenities … A bit run down and older building…

Convenient pick up and drop off to both the airport and local train station.

Good location

Stayed for 2 nights, it’s a very busy hotel. Overall it’s ok for short stay.

Very nice room, clean & quiet.

Quite dated like Marroad hotel and size is good. The shuttle service to Aeon mall was quite packed. Overall, ok for a night.