KOKO HOTEL Hidatakayama

Clean room, great bed and very effective heater.

抵達check-in 時沒有其它旅客，可能接了太多旅行團太過勞累櫃檯先生態度很冷，而旁邊的櫃檯小姐姐在放空。 雖然特定時段大廳有點熱鬧，但旅客回自己樓層時就安靜了，沒遇到人也沒聽到任何聲音。房間比預期還大。 下午回去拿行李要離開時，大廳出現了一位穿著合身西裝的男士，而櫃檯招呼也回到日式風格。 一般沒有明顯缺點的飯店我都給5星，這裡少掉的一星是觀光團(來自跟我同個國家，抱歉)造成的

Good stuff, exactly as advertised. Do business here.

Clean room, nice staff, onsen. The room little too small.

I really enjoyed the bath after each day of walking around in the cold. The staff were brilliant and kind so that was also a great time as well.

Nice and clean

Smooth checkin, very comfortable bed.

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We did not have breakfast, but loved our stay here. It was conveniently located, had onsite parking, and an onsen on the first floor.

Just fine

We stayed here for one night, staff were very friendly and accommodating and facility was clean , They also help us arrange shipping when we forgot an item in the room , Would stay there again :)

Cleaning every three days. Room very small. But nice hotel.

Quiet area.

Easily walkable to train, bus, food and temples. Very close to morning market

Easy staff. Good English. Early ckin

Location is fantastic, walking distance to anything you could want in Takayama; staff is very kind and helpful; room is small for 2 people but is clean and has a big bed; onsen is very clean, pretty, and good amenities. Would definitely return

Exceptional service. Clean rooms but small. Very central location. Lovely onsen that opens late. Takayama is a beautiful town. Thank you for a wonderful stay! We will return. Arigato gozaimasu!

The room was small but clean. Staff was friendly, didn’t come across anyone at the hotel that spoke any English during our stay. Toilet paper was worse than at the public restrooms. The biggest concern was that they increased our room rate right after cancellation was no longer available. We chose to reserve and pay at the venue so it is their right to do so but they increased it by over $100 for the two nights, even though there were still rooms on their website that were far far cheaper. When asked, they refused to allow us to change rooms without penalty so we would’ve had to pay the same amount as the rooms we had arranged for plus a $20 fee for doing so. They also charged us a bath rate for the baths which we were not told about and it was not optional.

Room was very small compared to other stays. In particular the toilet was also very small. The cleaning routine was inconvenient, guests were leaving their garbage in the hallways for cleaning staff to collect the next day but this caused hallways to smell. A lot of hidden fees, upon arrival had to pay tax that was not notified to us ahead of time. No complimentary water bottles, laundry was coin managed and also had to be done in the onsens/spa area making it awkward as people are trying to relax. Would not recommend to family or friends.

I had a standard Queen room. It was so poorly arranged there was no place to open your luggage. The luggage rack they supplied was so small. , and there was nowhere to open it up. They even had a note saying that you can put your suitcase under the bed. many hotels now only have little hooks on the wall and no closet. That’s bad enough, but when you can’t open your suitcase in the room and you’re expected to slide it out under the bed and slide it back in just to get some things out ; no shelf to put any other clothes on. you had to rent an alarm clock and you had to rent an umbrella. Traveling in Japan most places I have stayed at offered umbrellas as a complimentary thing for people to have in case it’s raining I understand charging somebody if they lose the umbrella, but to rent one?? Hotels are in the business of hospitality, and I certainly don’t feel that this was one that exemplified that.